The Heritage at Boca Raton

We live at The Heritage in Boca Raton and experienced a leak in our walls over a month agoSince then, we have filled out multiple maintenance requests, emailed and called the leasing office excessively, and followed up with them in person regarding the issue without any resultsA "green mold like substance" now infests the guest bathroom of our apartment, which is also home to the office I use when I work from homeThere have been numerous scheduled dates in which workers were supposed to come and resolve the issue, but no one ever cameFinally, when we contacted The Heritage's regional manager, repairs beganSince then, my husband and I have grown ill, had to temporarily move out of the apartment, miss work, and go through an overall inconvenience dealing with this incompetently managed issueIf they would have taken care of this matter when it was presented originally, none of this would be happening Meeting with the regional manager was absolutely uselessShe refused to recognize the fact that there was a possibility that mold was infiltrating through our apartmentWith a condescending remark, she proclaimed that the "green mold like substance" was adhesiveWe have pictures and videos proving otherwiseFurthermore, WE had to request that a specialist come in to diagnose her so-called 'adhesive'After inspection, they proclaimed that it was most likely old, dried up mold living under the sinkFrom there, the regional manager tried to undermine our intelligence by claiming the specialist stated the condition of the apartment was 'undetermined', which couldn't have been farther from the truth as we were standing right next to him during his inspection Unfortunately, it looks like this is just the beginning of an ongoing problem between the truth and the regional management of this communityIf she would had been the least bit hospitable and understanding, we wouldn't be taking legal action This is just one of the MAJOR problems we have had to deal with when it comes to this communityIt has taken them months to repair mirror damage caused by previous tenantsIt has also taken them months to change a simple lock on our mailbox, which opened easily resulting in important mail being accessible to strangers and packages being stolenWe have spoken with other renters in this community who have experienced the same problems including the threat of moldDon't even think of living here, it's not worth the overpriced rent or headache

We live at The Heritage in Boca Raton and experienced a leak in our walls over a month ago. Since then, we have filled out multiple maintenance requests, emailed and called the leasing office excessively, and followed up with them in person regarding the issue without any results. A "green mold like substance" now infests the guest bathroom of our apartment, which is also home to the office I use when I work from home. There have been numerous scheduled dates in which workers were supposed to come and resolve the issue, but no one ever came. Finally, when we contacted The Heritage's regional manager, repairs began. Since then, my husband and I have grown ill, had to temporarily move out of the apartment, miss work, and go through an overall inconvenience dealing with this incompetently managed issue. If they would have taken care of this matter when it was presented originally, none of this would be happening.

Meeting with the regional manager was absolutely useless. She refused to recognize the fact that there was a possibility that mold was infiltrating through our apartment. With a condescending remark, she proclaimed that the "green mold like substance" was adhesive. We have pictures and videos proving otherwise. Furthermore, WE had to request that a specialist come in to diagnose her so-called 'adhesive'. After inspection, they proclaimed that it was most likely old, dried up mold living under the sink. From there, the regional manager tried to undermine our intelligence by claiming the specialist stated the condition of the apartment was 'undetermined', which couldn't have been farther from the truth as we were standing right next to him during his inspection.

Unfortunately, it looks like this is just the beginning of an ongoing problem between the truth and the regional management of this community. If she would had been the least bit hospitable and understanding, we wouldn't be taking legal action.

This is just one of the MAJOR problems we have had to deal with when it comes to this community. It has taken them 6 months to repair mirror damage caused by previous tenants. It has also taken them 6 months to change a simple lock on our mailbox, which opened easily resulting in important mail being accessible to strangers and packages being stolen. We have spoken with other renters in this community who have experienced the same problems including the threat of mold. Don't even think of living here, it's not worth the overpriced rent or headache.