The Heritage Company

It is our policy to call all of our customers prior to servicing a home.  The [redacted] family situation is very rare and Bulwark will always make things right as a big reason we have a strong 5 star status across the nation.  It shows on [redacted] service agreement that they agreed to a...

1 year service agreement for 6 services and it also says they wanted a "One Time Treatment".  This is only part of the confusion.  Our service rep entered in the agreement for ongoing pest control due to the low pricing the family received and the type of promotion.  They signed up through a Nu-home advertisement that gives $160 worth of credit for service only redeemable towards any 12 month General Pest Control Protection Plan.  Our "One Time Treatments" are in the range of $165 to $250 on average and they paid $74 as part of the confusion.  After further research it seems they agreed to the year then changed their minds while still receiving a very low price which should have been at least double for what they wanted.  We apologized for doing the 2nd service and if we had caught it on time we would have never paid to do a free service for them.  We are very thankful you brought this to our attention!!  There will be a free 60 days of pest control on your file to be used with in 12 months to make things right.  [redacted] pest control account has a zero balance as of 9/7/2016.

San Antonio Bulwark Exterminating terminated Mr. [redacted] pest control account on 9/28/2015.  San Antonio shows that [redacted] signed and initialed a 1 year service agreement. Bulwark Corporate office is looking into what [redacted] said to Mr. [redacted].  We at Bulwark do not want to force...

anyone to stay with our pest control services against their will even if they legally committed.  The San Antonio Bulwark office will no longer contact Mr. [redacted], however, our corporate office may attempt contact to bring peace and look into the situation.

We called on 6/29 and the Mrs. hung up on us stating she does not need pest control services. This was 9 days after our second service for you.  We reached out to you on 8/3 and 8/17 leaving a message with no return call from you.  We are really curious what number you are calling to not...

get a return call.  Is it possible that someone in your household forgot to tell you we called?  Rats can live up to 160 feet away from the home which can be at a neighbors house. You were not charged a full service amount.  Rats are often in the $250 range and you paid $150.  We are able to give you 60 days of free service with unlimited free visits.  We have 2 phone numbers on file and may be best to find out which is the right one.  Please ask for our special extension [redacted] for extra care and customer service.

Our records indicate the Mrs. cancelled her services on 7/24/2017 which would give her a balance of $80.11 for the 4/20/17 service provided.  We find the 4/20/17 service to be honest and just, however we did fail to terminate Mrs. [redacted] account on 7/27/17 which caused us to do an unwarranted...

service on 8/4//17. Due to this mistake we will credit the account to show a zero balance.  Mrs. [redacted] was never reported to a credit bureau and there are no worries of being sent to an outside collections agency.  We did mail her 3 letters in attempt to resolve this together and apologize for any inconvenience.  We will also honor a free 60 days of pest control services to make things right.  Thank you for choosing Bulwark.

I've brought my car there in the past, was satisfied with their service. The third time not so much...

They polished the exterior of my car, looked great until I washed it...buffer trails everywhere. I brought it back to get it fixed 2 weeks later, they covered it up the best they could but it was still visible.

They would not give me my money back, I would have been satisfied with that...to repair it will cost [redacted] After countless emails back and forth with corporate, they thought that a resolution of them attempting to fix it a third time was more than fair. Never will Ziebart touch anything of mine again. A [redacted] exterior polish turned into a ruined car. Don't go, awful...

I recently visited Ziebart to replace undercoating on my vehicle that had worn off. I checked out various products and businesses that offered an undercoating process. I was very impressed with the professionalism and knowledge of [redacted] at Ziebart. He presented all of the different products that Ziebart had and described completely what they would do. After listening to my concern about my vehicle, he recommended a rust proofing product that would not only replace the undercoating but provide more rust protection to other parts of my vehicle. I recommend this business.