HE DID NOT RECEIVE AN APARTMENT ON THE 2ND FLOOR. This is correct.
He knew he would most likely NOT receive a second floor unit when he originally
signed the lease. Many people feel safer in a second story unit, we cannot
accommodate everyone. His original unit was also a 1st floor unit. When...
he
needed an early move-in, we offered to move him into this second 1st floor unit
as an available alternative, which he accepted.
He applied on March 4th . He requested
a 2nd floor. He only wanted a 5 month
lease. I give 2nd and 3rd floor
preferences to those who sign for 1 year and I assign them in the order they
come in. It could be that there were no
2nd floor left. Then I re-assigned him
to H39 (first floor). Cannot remember
why…people renew and things happen and I am re-assigning all the time so this
is not unusual
When we applied March 4th we were not told there
were any preferences and we were not told we would most likely not receive a
second floor unit. We were told “No Problem” and then she wrote it down on our
applications. We are seeing stories change in this email as an employee is
forced to report to their manager.
HIS WINDOW FRAME WAS ROTTED OUT AND LEAKING DOWN THE WALLS. This
isn't possible. The windows are steal framed. The walls are cinder block. He
complained of moisture. Our maintenance crew attempted to get in to reseal the
window to appease him. However because there was an over abundance of furniture
in his unit, they could not easily get to the window. The offered him a storage
area where he could move some of his belongings into so they might have the
space needed to re-seal the window - which they did. As a precautionary
measure, they put a silicon seal around the windows and at the base of the
floor near the window, as they often do.
The manager responding is not aware of how windows are mounted
into walls. The windows maybe steel framed but they are held into their concrete
exterior with wooden framing. You will see this in the pictures attached as
well as trails of dirty water that has run down the walls of this sub-floor
apartment. You will also see the scrap wood they attempted to putty under the
fully rotted front frame.
ELECTRICAL OUTLET SWAP OUT - we did not feel this was necessary. The
outlet was not damaged. It did have a mark on it, we are not certain if it was
a scuff of some kind, but there was no electrical damage. The electrician
confirmed this. It is near impossible for electricians to pinpoint when they
will be available. We only have windows of availability. Twice we had
electricians show up only to be turned away as Ian felt that it was not
convenient to have them come in. When the electrician was finally allowed
access to the unit, it was indeed a 5 minute procedure to swap out the plate
with the blemish.
Attached are photos of the outlet as well as the flooring
underneath the outlet strip that that shows warping and wearing usually cause
from moisture and water damage. The maintenance manager promised to schedule a
time for them to arrive because I work days and my roommate worked nights. They
continue to claim it is impossible to schedule an electrician but I could
google search online right now and schedule one for a time that would work.
Instead she decided to repeatedly “wing it” and call me in class at 9 am and
ask if they could wake up my roommate who was in the middle of about a 3-hour
nap after work so that she could make it to class. The outlet was addressed as
not a blemish by both the maintenance manager and the city inspector.
CITY INSPECTOR CALLED TO UNIT - It is true that Ian had the city
inspector come to his unit on two different occasions to try and find fault
with the unit. Neither time was the inspector able to find anything.
The first time the inspector came out he told me that these
were issues and that he was going to talk to the maintenance manager to get her
moving on these things that were not being addressed at all. He then told me
that he would not file citations but to call if things were not getting done.
The second time I called he came out and showed me how to access city statutes on
what is acceptable in the condition of a rental unit and then proceeded to
still not file any citations. I will reach out to him and provide you his
contact information if necessary.
DISPUTE WITH LAST MONTHS RENT - attached we have documentation that
Ian's lease ended on December 20th, he turned in his key's on the 20th, and the
he agreed that he understood that December's rent is not prorated. (please see
attached documents)
I have attached 3 documents that I emailed to Ian. He may have called the office on Dec. 1st to
see if he owed rent and we said that he did not because someone pulled it up on
MRI and we did not have the rent run yet for December. That is highly unusual that someone calls
before rent is run. But it is the only explanation
I can give on this.
I was inside the office on the 1st when I was
informed that we owed no rent. Rent is due on the first so the bills should be
ready on the first. This is the only explanation that she can give because the
other one is negligence along with all the maintenance issue.
He complained and gave Lori grief about that apartment from the day he
moved in. But the rent is cut and
dried. He owes it.
One last comment shows how much I had to battle to try and
get them to maintain their apartment but instead I was ignored and force to do
Lori’s (maintenance manager) job.
Judy sent me an original email before I contacted the Revdex.com
but she refused to respond past then. I feel Ann has lied or provided false
information regarding this situation in almost every one of her responses
provided.
HE DID NOT RECEIVE AN APARTMENT ON THE 2ND FLOOR. This is correct.
He knew he would most likely NOT receive a second floor unit when he originally
signed the lease. Many people feel safer in a second story unit, we cannot
accommodate everyone. His original unit was also a 1st floor unit. When...
he
needed an early move-in, we offered to move him into this second 1st floor unit
as an available alternative, which he accepted.
He applied on March 4th . He requested
a 2nd floor. He only wanted a 5 month
lease. I give 2nd and 3rd floor
preferences to those who sign for 1 year and I assign them in the order they
come in. It could be that there were no
2nd floor left. Then I re-assigned him
to H39 (first floor). Cannot remember
why…people renew and things happen and I am re-assigning all the time so this
is not unusual
When we applied March 4th we were not told there
were any preferences and we were not told we would most likely not receive a
second floor unit. We were told “No Problem” and then she wrote it down on our
applications. We are seeing stories change in this email as an employee is
forced to report to their manager.
HIS WINDOW FRAME WAS ROTTED OUT AND LEAKING DOWN THE WALLS. This
isn't possible. The windows are steal framed. The walls are cinder block. He
complained of moisture. Our maintenance crew attempted to get in to reseal the
window to appease him. However because there was an over abundance of furniture
in his unit, they could not easily get to the window. The offered him a storage
area where he could move some of his belongings into so they might have the
space needed to re-seal the window - which they did. As a precautionary
measure, they put a silicon seal around the windows and at the base of the
floor near the window, as they often do.
The manager responding is not aware of how windows are mounted
into walls. The windows maybe steel framed but they are held into their concrete
exterior with wooden framing. You will see this in the pictures attached as
well as trails of dirty water that has run down the walls of this sub-floor
apartment. You will also see the scrap wood they attempted to putty under the
fully rotted front frame.
ELECTRICAL OUTLET SWAP OUT - we did not feel this was necessary. The
outlet was not damaged. It did have a mark on it, we are not certain if it was
a scuff of some kind, but there was no electrical damage. The electrician
confirmed this. It is near impossible for electricians to pinpoint when they
will be available. We only have windows of availability. Twice we had
electricians show up only to be turned away as Ian felt that it was not
convenient to have them come in. When the electrician was finally allowed
access to the unit, it was indeed a 5 minute procedure to swap out the plate
with the blemish.
Attached are photos of the outlet as well as the flooring
underneath the outlet strip that that shows warping and wearing usually cause
from moisture and water damage. The maintenance manager promised to schedule a
time for them to arrive because I work days and my roommate worked nights. They
continue to claim it is impossible to schedule an electrician but I could
google search online right now and schedule one for a time that would work.
Instead she decided to repeatedly “wing it” and call me in class at 9 am and
ask if they could wake up my roommate who was in the middle of about a 3-hour
nap after work so that she could make it to class. The outlet was addressed as
not a blemish by both the maintenance manager and the city inspector.
CITY INSPECTOR CALLED TO UNIT - It is true that Ian had the city
inspector come to his unit on two different occasions to try and find fault
with the unit. Neither time was the inspector able to find anything.
The first time the inspector came out he told me that these
were issues and that he was going to talk to the maintenance manager to get her
moving on these things that were not being addressed at all. He then told me
that he would not file citations but to call if things were not getting done.
The second time I called he came out and showed me how to access city statutes on
what is acceptable in the condition of a rental unit and then proceeded to
still not file any citations. I will reach out to him and provide you his
contact information if necessary.
DISPUTE WITH LAST MONTHS RENT - attached we have documentation that
Ian's lease ended on December 20th, he turned in his key's on the 20th, and the
he agreed that he understood that December's rent is not prorated. (please see
attached documents)
I have attached 3 documents that I emailed to Ian. He may have called the office on Dec. 1st to
see if he owed rent and we said that he did not because someone pulled it up on
MRI and we did not have the rent run yet for December. That is highly unusual that someone calls
before rent is run. But it is the only explanation
I can give on this.
I was inside the office on the 1st when I was
informed that we owed no rent. Rent is due on the first so the bills should be
ready on the first. This is the only explanation that she can give because the
other one is negligence along with all the maintenance issue.
He complained and gave Lori grief about that apartment from the day he
moved in. But the rent is cut and
dried. He owes it.
One last comment shows how much I had to battle to try and
get them to maintain their apartment but instead I was ignored and force to do
Lori’s (maintenance manager) job.
Judy sent me an original email before I contacted the Revdex.com
but she refused to respond past then. I feel Ann has lied or provided false
information regarding this situation in almost every one of her responses
provided.