The Hill-Side & Hickoree's

Hello, I would like to offer the following response and email history for this complaint: The customer asked to return the belt in question, stating it was too small for him and was offered return instructions including where to send the packageHi ***, Our exchange process is such that you'll have to return the item for a refund and then place a separate order whenever you're readyFor the return, please send the item back to us, along with a note including your return authorization number, ***You can just print out this email, if that's easyHere's the address to ship your return: Hickoree's Order Returns [redacted] [redacted] Please make sure to use a trackable, insured shipping methodFeel free to let me know if you have any other questionsBest, [redacted] A month later his girlfriend again requested to return the belt for a different size, which is outside our stated return window of days after delivery Frequently Asked Questions What is your return/exchange policy? We will gladly accept returns within days of deliveryPlease return merchandise with original tags and packaging, unwashed and unusedShipping and handling charges are non-refundablePlease refer to "How do I return an item?" for specific instructionsUnfortunately we are unable to provide online exchanges When the return request was declined, the customer cited that the company had sent the wrong product as it was not the measurement listed on the website; size '32' measuring - inchesHowever it was not possible for the customer to measure the belt and obtain the actual length of the product, the only information given was that it did not fit and was therefore faultyThe customer requested that the return window be extended and the return shipment be complimentary (company policy is that customers pay for return shipping as stated earlier) due to the product not being as describedComplimentary shipping was not offered, however the customer was extended the opportunity to return the belt at that time for a full refundThe customer again asked for a complimentary shipping label after it was explained that the company would not be offering one Four months later, we received an email, asking for a refund because the belt had been shipped back *** [redacted] However during the time that had lapsed between correspondence, the retail store had closed down and was operating the online portion shop out of a new retail locationThe belt was never delivered to the company, however we asked the customer for tracking information to help us locate the package or file a claim Hi ***, Absolutely, I will try to locate the package; if you could provide tracking information it would be greatly appreciatedWe moved to our new location around late November and we do have existing offices at the former residence who drop off parcels to us periodically, but nothing from your address has come throughI had previously corresponded with your girlfriend concerning this belt, and said we would extend the return window considering the transaction date, but we didn't agree to send a shipping label, it must have been a miscommunicationThank you for your time and I will contact [redacted] as soon as I hear back from youKind regards, [redacted] The customer unfortunately did not use tracking information and responded that the company was at fault [redacted] In our last correspondence we again offered assistance and asked for proof of postage or a receipt from [redacted] or any other relevant information that might allow us to make a claim and refund the customerThe local post office was called but we were not able to find any more information in regards to package or it's delivery We will not offer a refund for an item that was not received without any evidence of postage, or delivery; as per our company website "Hickoree's will not accept responsibility for reimbursement or compensation of lost packages without proof of delivery." It is now months later, we have spent a great deal of time trying to work with the customer to resolve the issue with little information or assistance from them Thank you for you attention to this matter Sincerely, [redacted]

The customer's response does not provide sufficient proof of delivery or shipment.In the email that the customer took the shipping address from, it is stated that the customer making a return should use a trackable and insured method of shipmentShe has explained that she chose not to use tracking or insurance on this package

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I reached out to Revdex.com because there is nothing more frustrating than for a company to recite the fine lines in a return policy, as with each purchase, every situation is unique and shoudl be weighed as soThis is a company that refuses to acknowledged that it sent out a belt that was not true to size, and as a result, requested that the customer go out of their way to buy a tape measure and report back to them the length of the belt! Please see my email thread belowTwo sets of accommodations/responses were sent to myself and my boyfriend and they differed greatlyAs a previous small business owner myself, I know what businesses are responsible for and when something is defected or doesn't serve the purpose that it states, I feel that business is at least responsible for correcting or replacing the item! I felt like this transaction took this long since this woman made it impossible to replace a belt! At the end, I sent it back from my work..I work for a university and we have a dept that handles shipping and receiving specificallyI find it very hard to believe that the belt never showed up as claimed! Below is my thread with her regarding the belt: I sincerely apologize, but the thread starts from teh bottom
Can you send me a return label..I'll just send it back to you and you can refund my account.I have to say, this has been one of the most unpleasant purchase experience I've encounteredI am mystified that my request to return a belt that was incorrectly sized would cause such a problem, and that after endless correspondences to further seek assistance was a waste of time and had no resolution.As a customer trying to support a small online business, I am deeply unsatisfied with your company's customer service proceduresI never thought I would have to file a complaint at a corporate level, since Hickoree has received such excellent reviews online and from a few of my friends who have purchased gifts in the past. I understand that my boyfriend wasn't clear in his initial conversation that the belt did not measure up to its size 32, but that should not be the reason that it can't be replaced with one that does accommodate a waistAnyway, I do not feel like this request was unreasonableI understand that this is not your policy and you are just doing your job, but I hope that you recognize that this is a bit ridiculous! Please email me a return label with tracking so I can get this back to you asap.On Fri, Nov **, at 9:AM, *** *** wrote:** ***
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***Sent from my iPadOn Nov **, 2015, at 12:PM, *** *** wrote:Hi ***,I didn't hear back from you, let me know how I should proceedI want to wrap this up either way.Thanks***On Thu, Nov **, at 12:PM, *** *** wrote:I have no idea, its not something we've ever done...we always order jeans,etc in a 32, never a problem..I am not about to measure him..I don't really care for a refund, you can send the next size up I guess, but if you canplease ask someone to slip it on for size, that would probably be helpful..On Thu, Nov **, at 12:PM, *** *** wrote:Hi ***,*** ** *** *** ** *** *** *** *** *** *** *** * *** *** *** *** ** *** *** *** *** *** *** ** *** *** ** *** *** *** *** ***
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***Sent from my iPadOn Nov **, 2015, at 2:PM, *** *** wrote:Hi ***,What should be the next step on my partI will hold off on disputing the charge if this can be resolved.On Thu, Nov **, at 10:AM, *** *** wrote:Hi ***,I'm sorry for your inconvenience, which is why we endeavored to solve the problem a month agoAs the measurement you provided us with is 31" at the largest hole, not 33.5" as stated, we can accept the item back for inspection by quality control and can offer a replacement or refund accordingly. Best,***Sent from my iPadOn Nov **, 2015, at 11:AM, *** *** wrote:Hi ***, As I mentioned to you, my boyfriend is a 31-waist..he is a bean pole..The belt I ordered for him says it's a 32, his size since he was **! He was out of the country when it arrived so did not try it on until he got back...it barely cleared the last holeClearly, the designer did not account for the fact that the belt needed to go around a pair of jeans and usually a shirt! I measured it with a ruler, its at the farthest holeI don't want to go back and forth over a belt, I simply don't have time, nor do most peopleThe belt does not support a size 32, simple as thatI am sorry he did not respond immediately, it's a belt, people are busy, it doesn't change the fact that it does not fit! I am not holding you "accountable" for him not responding in an urgent manner over a belt, I am holding Hickoree accountable for not delivering a belt that fits accordinglyI have never had this problem with any purchases online before, if your company doesn't want to make good on its promise, that is fineI don't make a habit out of disputing charges, but in this case I feel like I have no other choice and simple do not have time for this back and forth useless correspondence.On Thu, Nov **, at 7:AM, *** *** wrote:** ***
*** *** *** *** ** *** *** ** *** ** *** *** *** ** *** *** ** *** *** *** ** ** ** *** *** *** ** *** *** ** *** *** *** *** ** * *** *** *** ** *** ** *** *** *** *** *** *** ** *** ** *** *** ***Best,***Sent from my iPadOn Nov **, 2015, at 6:PM, *** *** wrote:Hi ***,I know, he contacted customer service, but he wasn't clear that the belt was not the measurement statedI don't want a refund, as I mentioned, but you guys sent out a belt that was suppose to be and it was not, all I want is for you to send out a return label so I can mail back the belt so you can see it for yourself and send me a new one that is accurate.My boyfriend is too nice and too busy to deal crappy customer service so I told him I would contact you and as I said, no one respondedI have now wasted emails going back and forth..this is completely unacceptable. I will contact our credit card company to contest this charge, and make sure that this incident gets posted so that customers can see how they are deal with when the inaccurate size is sent to them and charged to their credit card.We now have a belt that does't fit and a vendor who doesnt care to fix it.On Wed, Nov **, at 3:PM, *** *** wrote:** ***
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***On Wed, Nov **, at 5:PM, *** *** wrote:Hi ***,There was never a confirmation invoice sent for this, if there was, shouldn't you be able to pull it up on your endAttached you will find a screenshot of the charge posted to our credit card accountIt was mailed to *** *** at *** *** *** ** ** *** *** *** *** *** * *** *** *** ** *** *** *** *** ** *** *** ** *** *** ***On Wed, Nov **, at 2:PM, *** *** wrote:Let me check with my boyfriend, it should be on his thread..The belt says 32, but it looks more like so if you can just send the next one up.I'll forward you the confirmation once I get it from him.On Wed, Nov **, at 1:PM, *** *** wrote:** ***
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***On Wed, Nov **, at 4:PM, *** *** wrote:Hi ***, don't see the slip in the box, its the Billykirk light brown leather belt, in for my boyfriendIt says but its actually incorrect when you measure it...not sure if its the manufacturer's mistake?I just want the same belt that fits a male inch, so maybe if you can have someone try it on for measureIt was shipped to *** *** *** *** *** ** ***I would love it if you can send it out today, and I can ship this back once I get the label, it's still in the box and paper bag.*** ***On Wed, Nov **, at 1:PM, *** *** wrote:Hi ***,We would be happy to send you the correct size - could you please let me know your confirmation number? We can send out your parcel in this evenings shipment.I'll also send you a return label to send back the incorrect item, if you could confirm what was received and your address.Thank you so much for your assistance and patience.Best,***On Wed, Nov **, at 4:** PM, *** *** wrote:** ***
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*** ***On Wed, Nov **, at 1:PM, *** *** wrote:** ***
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***Sent from my iPad> On Nov **, 2015, at 2:PM, *** *** wrote:>> I've been trying to reach someone for two days with absolutely no response via email or phone.> I received the wrong item, and can't seem to get any assistancePlease adviseVery frustrating and will never purchase from this site again.>> *** ***>
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
---------- Forwarded message ----------From: *** ***Date: Fri, Nov 20, at 10:AMSubject: Re: no response!!To: *** *** Can you send me a return label..I'll just send it back to you and you can refund my account.I have to say, this has been one of the most unpleasant purchase experience I've encounteredI am mystified that my request to return a belt that was incorrectly sized would cause such a problem, and that after endless correspondences to further seek assistance was a waste of time and had no resolution.As a customer trying to support a small online business, I am deeply unsatisfied with your company's customer service proceduresI never thought I would have to file a complaint at a corporate level, since Hickoree has received such excellent reviews online and from a few of my friends who have purchased gifts in the past. I understand that my boyfriend wasn't clear in his initial conversation that the belt did not measure up to its size 32, but that should not be the reason that it can't be replaced with one that does accommodate a waistAnyway, I do not feel like this request was unreasonableI understand that this is not your policy and you are just doing your job, but I hope that you recognize that this is a bit ridiculous! Please email me a return label with tracking so I can get this back to you asap.On Fri, Nov 20, at 9:AM, *** *** wrote:Hi ***,Your options for return are detailed in our last message;- You can choose to send the belt back and we extend the return window to accommodate a full refund.- If it the belt has been inaccurately measured on our website, we will also refund your original shipping charge for the error.- We will not send you another size since you are unable to give a specific waist measurement.This will be our final correspondence in regards to this matter.Best,***Sent from my iPadOn Nov 20, 2015, at 12:PM, *** *** wrote:Hi ***,I didn't hear back from you, let me know how I should proceedI want to wrap this up either way.Thanks***On Thu, Nov **, at 12:PM, *** *** wrote:I have no idea, its not something we've ever done...we always order jeans,etc in a 32, never a problem..I am not about to measure him..I don't really care for a refund, you can send the next size up I guess, but if you canplease ask someone to slip it on for size, that would probably be helpful..On Thu, Nov **, at 12:PM, *** *** wrote:Hi ***,What is the measurement of your boyfriends waist when wearing jeans and a shirt? (not the label of his jeans but the actual circumference) It sounds like he needs the next size up. You can ship the belt back to us and we will refund it, if that works for youIf the original belt is found to be faulty in size, we can also refund the original cost of shipping and can offer free shipping if you choose to order a replacement. Best,***Sent from my iPadOn Nov **, 2015, at 2:PM, *** *** wrote:Hi ***,What should be the next step on my partI will hold off on disputing the charge if this can be resolved.On Thu, Nov **, at 10:AM, *** *** wrote:Hi ***,I'm sorry for your inconvenience, which is why we endeavored to solve the problem a month agoAs the measurement you provided us with is 31" at the largest hole, not 33.5" as stated, we can accept the item back for inspection by quality control and can offer a replacement or refund accordingly. Best,***Sent from my iPadOn Nov **, 2015, at 11:AM, *** *** wrote:Hi ***, As I mentioned to you, my boyfriend is a 31-waist..he is a bean pole..The belt I ordered for him says it's a 32, his size since he was **! He was out of the country when it arrived so did not try it on until he got back...it barely cleared the last holeClearly, the designer did not account for the fact that the belt needed to go around a pair of jeans and usually a shirt! I measured it with a ruler, its at the farthest holeI don't want to go back and forth over a belt, I simply don't have time, nor do most peopleThe belt does not support a size 32, simple as thatI am sorry he did not respond immediately, it's a belt, people are busy, it doesn't change the fact that it does not fit! I am not holding you "accountable" for him not responding in an urgent manner over a belt, I am holding Hickoree accountable for not delivering a belt that fits accordinglyI have never had this problem with any purchases online before, if your company doesn't want to make good on its promise, that is fineI don't make a habit out of disputing charges, but in this case I feel like I have no other choice and simple do not have time for this back and forth useless correspondence.On Thu, Nov **, at 7:AM, *** *** wrote:Hi ***,The simplest solution would be for you to give us the actual measurement of the beltWe can then determine if it is manufacturing error, however we did respond to your boyfriend's original inquiry in a timely manner and he chose to not pursue the issue further which we cannot be held accountable for.Best,***Sent from my iPadOn Nov **, 2015, at 6:PM, *** *** wrote:Hi ***,I know, he contacted customer service, but he wasn't clear that the belt was not the measurement statedI don't want a refund, as I mentioned, but you guys sent out a belt that was suppose to be and it was not, all I want is for you to send out a return label so I can mail back the belt so you can see it for yourself and send me a new one that is accurate.My boyfriend is too nice and too busy to deal crappy customer service so I told him I would contact you and as I said, no one respondedI have now wasted emails going back and forth..this is completely unacceptable. I will contact our credit card company to contest this charge, and make sure that this incident gets posted so that customers can see how they are deal with when the inaccurate size is sent to them and charged to their credit card.We now have a belt that does't fit and a vendor who doesnt care to fix it.On Wed, Nov **, at 3:PM, *** *** wrote:Hi ***,Thank you for the transaction number - I actually corresponded with your boyfriend *** about this on October **th, he said the belt was too small but did not say that it was less than the 29.5-33.5"measurement given on our site under the product description.I'm sorry but we cannot offer a refund at this time for an item that was correctly labeled and sent out over a month ago. Best,***On Wed, Nov **, at 5:PM, *** *** wrote:Hi ***,There was never a confirmation invoice sent for this, if there was, shouldn't you be able to pull it up on your endAttached you will find a screenshot of the charge posted to our credit card accountIt was mailed to *** *** at Dore Street sf ca 94103I don't know what else I can give you to get this resolved, this is all that we have. *** ***On Wed, Nov **, at 2:PM, *** *** wrote:Let me check with my boyfriend, it should be on his thread..The belt says 32, but it looks more like so if you can just send the next one up.I'll forward you the confirmation once I get it from him.On Wed, Nov **, at 1:PM, *** *** wrote:Hi ***,I understand, how long is the belt? We need to locate the original transaction before we can ship a replacement, you should have received a confirmation email sent to the email address used during the purchaseWhen was the belt ordered?Best,***On Wed, Nov **, at 4:PM, *** *** wrote:Hi ***, don't see the slip in the box, its the Billykirk light brown leather belt, in for my boyfriendIt says but its actually incorrect when you measure it...not sure if its the manufacturer's mistake?I just want the same belt that fits a male inch, so maybe if you can have someone try it on for measureIt was shipped to Dore street San Francisco ca 94103I would love it if you can send it out today, and I can ship this back once I get the label, it's still in the box and paper bag.*** ***On Wed, Nov **, at 1:PM, *** *** wrote:Hi ***,We would be happy to send you the correct size - could you please let me know your confirmation number? We can send out your parcel in this evenings shipment.I'll also send you a return label to send back the incorrect item, if you could confirm what was received and your address.Thank you so much for your assistance and patience.Best,***On Wed, Nov **, at 4:** PM, *** *** wrote:Hi ***,I used my work [email protected] I would actually love the correct size...*** ***On Wed, Nov **, at 1:PM, *** *** wrote:Hi ***,I'm sorry to hear you've had issues contacting us, we've been doing some maintenance to the site and some customers have had troubles with emails bouncing back or not being deliveredCan I ask what email you were using if it was different from this one?We are happy to pay for the return shipment of the incorrect item that you were sent, and of course we will refund you for your full order as well if you would not like the correct piece reshipped to you.I can understand your frustration with the shipment error and I'm truly sorry you've not heard back from us in two days timeCould you please let me know what you did receive from us and your original order confirmation number? We will remedy the issue as quickly as possible.Best,***Sent from my iPad> On Nov **, 2015, at 2:PM, *** *** wrote:>> I've been trying to reach someone for two days with absolutely no response via email or phone.> I received the wrong item, and can't seem to get any assistancePlease adviseVery frustrating and will never purchase from this site again.>> *** ***>---------- Forwarded message ----------From: *** ***Date: Fri, Nov 20, at 10:AMSubject: Re: no response!!To: *** *** Can you send me a return label..I'll just send it back to you and you can refund my account.I have to say, this has been one of the most unpleasant purchase experience I've encounteredI am mystified that my request to return a belt that was incorrectly sized would cause such a problem, and that after endless correspondences to further seek assistance was a waste of time and had no resolution.As a customer trying to support a small online business, I am deeply unsatisfied with your company's customer service proceduresI never thought I would have to file a complaint at a corporate level, since Hickoree has received such excellent reviews online and from a few of my friends who have purchased gifts in the past. I understand that my boyfriend wasn't clear in his initial conversation that the belt did not measure up to its size 32, but that should not be the reason that it can't be replaced with one that does accommodate a waistAnyway, I do not feel like this request was unreasonableI understand that this is not your policy and you are just doing your job, but I hope that you recognize that this is a bit ridiculous! Please email me a return label with tracking so I can get this back to you asap.On Fri, Nov 20, at 9:AM, *** *** wrote:Hi ***,Your options for return are detailed in our last message;- You can choose to send the belt back and we extend the return window to accommodate a full refund.- If it the belt has been inaccurately measured on our website, we will also refund your original shipping charge for the error.- We will not send you another size since you are unable to give a specific waist measurement.This will be our final correspondence in regards to this matter.Best,***Sent from my iPadOn Nov 20, 2015, at 12:PM, *** *** wrote:Hi ***,I didn't hear back from you, let me know how I should proceedI want to wrap this up either way.Thanks***On Thu, Nov **, at 12:PM, *** *** wrote:I have no idea, its not something we've ever done...we always order jeans,etc in a 32, never a problem..I am not about to measure him..I don't really care for a refund, you can send the next size up I guess, but if you canplease ask someone to slip it on for size, that would probably be helpful..On Thu, Nov **, at 12:PM, *** *** wrote:Hi ***,What is the measurement of your boyfriends waist when wearing jeans and a shirt? (not the label of his jeans but the actual circumference) It sounds like he needs the next size up. You can ship the belt back to us and we will refund it, if that works for youIf the original belt is found to be faulty in size, we can also refund the original cost of shipping and can offer free shipping if you choose to order a replacement. Best,***Sent from my iPadOn Nov **, 2015, at 2:PM, *** *** wrote:Hi ***,What should be the next step on my partI will hold off on disputing the charge if this can be resolved.On Thu, Nov **, at 10:AM, *** *** wrote:Hi ***,I'm sorry for your inconvenience, which is why we endeavored to solve the problem a month agoAs the measurement you provided us with is 31" at the largest hole, not 33.5" as stated, we can accept the item back for inspection by quality control and can offer a replacement or refund accordingly. Best,***Sent from my iPadOn Nov **, 2015, at 11:AM, *** *** wrote:Hi ***, As I mentioned to you, my boyfriend is a 31-waist..he is a bean pole..The belt I ordered for him says it's a 32, his size since he was **! He was out of the country when it arrived so did not try it on until he got back...it barely cleared the last holeClearly, the designer did not account for the fact that the belt needed to go around a pair of jeans and usually a shirt! I measured it with a ruler, its at the farthest holeI don't want to go back and forth over a belt, I simply don't have time, nor do most peopleThe belt does not support a size 32, simple as thatI am sorry he did not respond immediately, it's a belt, people are busy, it doesn't change the fact that it does not fit! I am not holding you "accountable" for him not responding in an urgent manner over a belt, I am holding Hickoree accountable for not delivering a belt that fits accordinglyI have never had this problem with any purchases online before, if your company doesn't want to make good on its promise, that is fineI don't make a habit out of disputing charges, but in this case I feel like I have no other choice and simple do not have time for this back and forth useless correspondence.On Thu, Nov **, at 7:AM, *** *** wrote:Hi ***,The simplest solution would be for you to give us the actual measurement of the beltWe can then determine if it is manufacturing error, however we did respond to your boyfriend's original inquiry in a timely manner and he chose to not pursue the issue further which we cannot be held accountable for.Best,***Sent from my iPadOn Nov **, 2015, at 6:PM, *** *** wrote:Hi ***,I know, he contacted customer service, but he wasn't clear that the belt was not the measurement statedI don't want a refund, as I mentioned, but you guys sent out a belt that was suppose to be and it was not, all I want is for you to send out a return label so I can mail back the belt so you can see it for yourself and send me a new one that is accurate.My boyfriend is too nice and too busy to deal crappy customer service so I told him I would contact you and as I said, no one respondedI have now wasted emails going back and forth..this is completely unacceptable. I will contact our credit card company to contest this charge, and make sure that this incident gets posted so that customers can see how they are deal with when the inaccurate size is sent to them and charged to their credit card.We now have a belt that does't fit and a vendor who doesnt care to fix it.On Wed, Nov **, at 3:PM, *** *** wrote:Hi ***,Thank you for the transaction number - I actually corresponded with your boyfriend *** about this on October **th, he said the belt was too small but did not say that it was less than the 29.5-33.5"measurement given on our site under the product description.I'm sorry but we cannot offer a refund at this time for an item that was correctly labeled and sent out over a month ago. Best,***On Wed, Nov **, at 5:PM, *** *** wrote:Hi ***,There was never a confirmation invoice sent for this, if there was, shouldn't you be able to pull it up on your endAttached you will find a screenshot of the charge posted to our credit card accountIt was mailed to *** *** at Dore Street sf ca 94103I don't know what else I can give you to get this resolved, this is all that we have. *** ***On Wed, Nov **, at 2:PM, *** *** wrote:Let me check with my boyfriend, it should be on his thread..The belt says 32, but it looks more like so if you can just send the next one up.I'll forward you the confirmation once I get it from him.On Wed, Nov **, at 1:PM, *** *** wrote:Hi ***,I understand, how long is the belt? We need to locate the original transaction before we can ship a replacement, you should have received a confirmation email sent to the email address used during the purchaseWhen was the belt ordered?Best,***On Wed, Nov **, at 4:PM, *** *** wrote:Hi ***, don't see the slip in the box, its the Billykirk light brown leather belt, in for my boyfriendIt says but its actually incorrect when you measure it...not sure if its the manufacturer's mistake?I just want the same belt that fits a male inch, so maybe if you can have someone try it on for measureIt was shipped to Dore street San Francisco ca 94103I would love it if you can send it out today, and I can ship this back once I get the label, it's still in the box and paper bag.*** ***On Wed, Nov **, at 1:PM, *** *** wrote:Hi ***,We would be happy to send you the correct size - could you please let me know your confirmation number? We can send out your parcel in this evenings shipment.I'll also send you a return label to send back the incorrect item, if you could confirm what was received and your address.Thank you so much for your assistance and patience.Best,***On Wed, Nov **, at 4:** PM, *** *** wrote:Hi ***,I used my work [email protected] I would actually love the correct size...*** ***On Wed, Nov **, at 1:PM, *** *** wrote:Hi ***,I'm sorry to hear you've had issues contacting us, we've been doing some maintenance to the site and some customers have had troubles with emails bouncing back or not being deliveredCan I ask what email you were using if it was different from this one?We are happy to pay for the return shipment of the incorrect item that you were sent, and of course we will refund you for your full order as well if you would not like the correct piece reshipped to you.I can understand your frustration with the shipment error and I'm truly sorry you've not heard back from us in two days timeCould you please let me know what you did receive from us and your original order confirmation number? We will remedy the issue as quickly as possible.Best,***Sent from my iPad> On Nov **, 2015, at 2:PM, *** *** wrote:>> I've been trying to reach someone for two days with absolutely no response via email or phone.> I received the wrong item, and can't seem to get any assistancePlease adviseVery frustrating and will never purchase from this site again.>> *** ***>---------- Forwarded message ----------From: *** ***Date: Fri, Nov 20, at 10:AMSubject: Re: no response!!To: *** *** Can you send me a return label..I'll just send it back to you and you can refund my account.I have to say, this has been one of the most unpleasant purchase experience I've encounteredI am mystified that my request to return a belt that was incorrectly sized would cause such a problem, and that after endless correspondences to further seek assistance was a waste of time and had no resolution.As a customer trying to support a small online business, I am deeply unsatisfied with your company's customer service proceduresI never thought I would have to file a complaint at a corporate level, since Hickoree has received such excellent reviews online and from a few of my friends who have purchased gifts in the past. I understand that my boyfriend wasn't clear in his initial conversation that the belt did not measure up to its size 32, but that should not be the reason that it can't be replaced with one that does accommodate a waistAnyway, I do not feel like this request was unreasonableI understand that this is not your policy and you are just doing your job, but I hope that you recognize that this is a bit ridiculous! Please email me a return label with tracking so I can get this back to you asap.On Fri, Nov 20, at 9:AM, *** *** wrote:Hi ***,Your options for return are detailed in our last message;- You can choose to send the belt back and we extend the return window to accommodate a full refund.- If it the belt has been inaccurately measured on our website, we will also refund your original shipping charge for the error.- We will not send you another size since you are unable to give a specific waist measurement.This will be our final correspondence in regards to this matter.Best,***Sent from my iPadOn Nov 20, 2015, at 12:PM, *** *** wrote:Hi ***,I didn't hear back from you, let me know how I should proceedI want to wrap this up either way.Thanks***On Thu, Nov **, at 12:PM, *** *** wrote:I have no idea, its not something we've ever done...we always order jeans,etc in a 32, never a problem..I am not about to measure him..I don't really care for a refund, you can send the next size up I guess, but if you canplease ask someone to slip it on for size, that would probably be helpful..On Thu, Nov **, at 12:PM, *** *** wrote:Hi ***,What is the measurement of your boyfriends waist when wearing jeans and a shirt? (not the label of his jeans but the actual circumference) It sounds like he needs the next size up. You can ship the belt back to us and we will refund it, if that works for youIf the original belt is found to be faulty in size, we can also refund the original cost of shipping and can offer free shipping if you choose to order a replacement. Best,***Sent from my iPadOn Nov **, 2015, at 2:PM, *** *** wrote:Hi ***,What should be the next step on my partI will hold off on disputing the charge if this can be resolved.On Thu, Nov **, at 10:AM, *** *** wrote:Hi ***,I'm sorry for your inconvenience, which is why we endeavored to solve the problem a month agoAs the measurement you provided us with is 31" at the largest hole, not 33.5" as stated, we can accept the item back for inspection by quality control and can offer a replacement or refund accordingly. Best,***Sent from my iPadOn Nov **, 2015, at 11:AM, *** *** wrote:Hi ***, As I mentioned to you, my boyfriend is a 31-waist..he is a bean pole..The belt I ordered for him says it's a 32, his size since he was **! He was out of the country when it arrived so did not try it on until he got back...it barely cleared the last holeClearly, the designer did not account for the fact that the belt needed to go around a pair of jeans and usually a shirt! I measured it with a ruler, its at the farthest holeI don't want to go back and forth over a belt, I simply don't have time, nor do most peopleThe belt does not support a size 32, simple as thatI am sorry he did not respond immediately, it's a belt, people are busy, it doesn't change the fact that it does not fit! I am not holding you "accountable" for him not responding in an urgent manner over a belt, I am holding Hickoree accountable for not delivering a belt that fits accordinglyI have never had this problem with any purchases online before, if your company doesn't want to make good on its promise, that is fineI don't make a habit out of disputing charges, but in this case I feel like I have no other choice and simple do not have time for this back and forth useless correspondence.On Thu, Nov **, at 7:AM, *** *** wrote:Hi ***,The simplest solution would be for you to give us the actual measurement of the beltWe can then determine if it is manufacturing error, however we did respond to your boyfriend's original inquiry in a timely manner and he chose to not pursue the issue further which we cannot be held accountable for.Best,***Sent from my iPadOn Nov **, 2015, at 6:PM, *** *** wrote:Hi ***,I know, he contacted customer service, but he wasn't clear that the belt was not the measurement statedI don't want a refund, as I mentioned, but you guys sent out a belt that was suppose to be and it was not, all I want is for you to send out a return label so I can mail back the belt so you can see it for yourself and send me a new one that is accurate.My boyfriend is too nice and too busy to deal crappy customer service so I told him I would contact you and as I said, no one respondedI have now wasted emails going back and forth..this is completely unacceptable. I will contact our credit card company to contest this charge, and make sure that this incident gets posted so that customers can see how they are deal with when the inaccurate size is sent to them and charged to their credit card.We now have a belt that does't fit and a vendor who doesnt care to fix it.On Wed, Nov **, at 3:PM, *** *** wrote:Hi ***,Thank you for the transaction number - I actually corresponded with your boyfriend *** about this on October **th, he said the belt was too small but did not say that it was less than the 29.5-33.5"measurement given on our site under the product description.I'm sorry but we cannot offer a refund at this time for an item that was correctly labeled and sent out over a month ago. Best,***On Wed, Nov **, at 5:PM, *** *** wrote:Hi ***,There was never a confirmation invoice sent for this, if there was, shouldn't you be able to pull it up on your endAttached you will find a screenshot of the charge posted to our credit card accountIt was mailed to *** *** at Dore Street sf ca 94103I don't know what else I can give you to get this resolved, this is all that we have. *** ***On Wed, Nov **, at 2:PM, *** *** wrote:Let me check with my boyfriend, it should be on his thread..The belt says 32, but it looks more like so if you can just send the next one up.I'll forward you the confirmation once I get it from him.On Wed, Nov **, at 1:PM, *** *** wrote:Hi ***,I understand, how long is the belt? We need to locate the original transaction before we can ship a replacement, you should have received a confirmation email sent to the email address used during the purchaseWhen was the belt ordered?Best,***On Wed, Nov **, at 4:PM, *** *** wrote:Hi ***, don't see the slip in the box, its the Billykirk light brown leather belt, in for my boyfriendIt says but its actually incorrect when you measure it...not sure if its the manufacturer's mistake?I just want the same belt that fits a male inch, so maybe if you can have someone try it on for measureIt was shipped to Dore street San Francisco ca 94103I would love it if you can send it out today, and I can ship this back once I get the label, it's still in the box and paper bag.*** ***On Wed, Nov **, at 1:PM, *** *** wrote:Hi ***,We would be happy to send you the correct size - could you please let me know your confirmation number? We can send out your parcel in this evenings shipment.I'll also send you a return label to send back the incorrect item, if you could confirm what was received and your address.Thank you so much for your assistance and patience.Best,***On Wed, Nov **, at 4:** PM, *** *** wrote:Hi ***,I used my work [email protected] I would actually love the correct size...*** ***On Wed, Nov **, at 1:PM, *** *** wrote:Hi ***,I'm sorry to hear you've had issues contacting us, we've been doing some maintenance to the site and some customers have had troubles with emails bouncing back or not being deliveredCan I ask what email you were using if it was different from this one?We are happy to pay for the return shipment of the incorrect item that you were sent, and of course we will refund you for your full order as well if you would not like the correct piece reshipped to you.I can understand your frustration with the shipment error and I'm truly sorry you've not heard back from us in two days timeCould you please let me know what you did receive from us and your original order confirmation number? We will remedy the issue as quickly as possible.Best,***Sent from my iPad> On Nov **, 2015, at 2:PM, *** *** wrote:>> I've been trying to reach someone for two days with absolutely no response via email or phone.> I received the wrong item, and can't seem to get any assistancePlease adviseVery frustrating and will never purchase from this site again.>> *** ***>---------- Forwarded message ----------From: *** ***Date: Fri, Nov 20, at 10:AMSubject: Re: no response!!To: *** *** Can you send me a return label..I'll just send it back to you and you can refund my account.I have to say, this has been one of the most unpleasant purchase experience I've encounteredI am mystified that my request to return a belt that was incorrectly sized would cause such a problem, and that after endless correspondences to further seek assistance was a waste of time and had no resolution.As a customer trying to support a small online business, I am deeply unsatisfied with your company's customer service proceduresI never thought I would have to file a complaint at a corporate level, since Hickoree has received such excellent reviews online and from a few of my friends who have purchased gifts in the past. I understand that my boyfriend wasn't clear in his initial conversation that the belt did not measure up to its size 32, but that should not be the reason that it can't be replaced with one that does accommodate a waistAnyway, I do not feel like this request was unreasonableI understand that this is not your policy and you are just doing your job, but I hope that you recognize that this is a bit ridiculous! Please email me a return label with tracking so I can get this back to you asap.On Fri, Nov 20, at 9:AM, *** *** wrote:Hi ***,Your options for return are detailed in our last message;- You can choose to send the belt back and we extend the return window to accommodate a full refund.- If it the belt has been inaccurately measured on our website, we will also refund your original shipping charge for the error.- We will not send you another size since you are unable to give a specific waist measurement.This will be our final correspondence in regards to this matter.Best,***Sent from my iPadOn Nov 20, 2015, at 12:PM, *** *** wrote:Hi ***,I didn't hear back from you, let me know how I should proceedI want to wrap this up either way.Thanks***On Thu, Nov **, at 12:PM, *** *** wrote:I have no idea, its not something we've ever done...we always order jeans,etc in a 32, never a problem..I am not about to measure him..I don't really care for a refund, you can send the next size up I guess, but if you canplease ask someone to slip it on for size, that would probably be helpful..On Thu, Nov **, at 12:PM, *** *** wrote:Hi ***,What is the measurement of your boyfriends waist when wearing jeans and a shirt? (not the label of his jeans but the actual circumference) It sounds like he needs the next size up. You can ship the belt back to us and we will refund it, if that works for youIf the original belt is found to be faulty in size, we can also refund the original cost of shipping and can offer free shipping if you choose to order a replacement. Best,***Sent from my iPadOn Nov **, 2015, at 2:PM, *** *** wrote:Hi ***,What should be the next step on my partI will hold off on disputing the charge if this can be resolved.On Thu, Nov **, at 10:AM, *** *** wrote:Hi ***,I'm sorry for your inconvenience, which is why we endeavored to solve the problem a month agoAs the measurement you provided us with is 31" at the largest hole, not 33.5" as stated, we can accept the item back for inspection by quality control and can offer a replacement or refund accordingly. Best,***Sent from my iPadOn Nov **, 2015, at 11:AM, *** *** wrote:Hi ***, As I mentioned to you, my boyfriend is a 31-waist..he is a bean pole..The belt I ordered for him says it's a 32, his size since he was **! He was out of the country when it arrived so did not try it on until he got back...it barely cleared the last holeClearly, the designer did not account for the fact that the belt needed to go around a pair of jeans and usually a shirt! I measured it with a ruler, its at the farthest holeI don't want to go back and forth over a belt, I simply don't have time, nor do most peopleThe belt does not support a size 32, simple as thatI am sorry he did not respond immediately, it's a belt, people are busy, it doesn't change the fact that it does not fit! I am not holding you "accountable" for him not responding in an urgent manner over a belt, I am holding Hickoree accountable for not delivering a belt that fits accordinglyI have never had this problem with any purchases online before, if your company doesn't want to make good on its promise, that is fineI don't make a habit out of disputing charges, but in this case I feel like I have no other choice and simple do not have time for this back and forth useless correspondence.On Thu, Nov **, at 7:AM, *** *** wrote:Hi ***,The simplest solution would be for you to give us the actual measurement of the beltWe can then determine if it is manufacturing error, however we did respond to your boyfriend's original inquiry in a timely manner and he chose to not pursue the issue further which we cannot be held accountable for.Best,***Sent from my iPadOn Nov **, 2015, at 6:PM, *** *** wrote:Hi ***,I know, he contacted customer service, but he wasn't clear that the belt was not the measurement statedI don't want a refund, as I mentioned, but you guys sent out a belt that was suppose to be and it was not, all I want is for you to send out a return label so I can mail back the belt so you can see it for yourself and send me a new one that is accurate.My boyfriend is too nice and too busy to deal crappy customer service so I told him I would contact you and as I said, no one respondedI have now wasted emails going back and forth..this is completely unacceptable. I will contact our credit card company to contest this charge, and make sure that this incident gets posted so that customers can see how they are deal with when the inaccurate size is sent to them and charged to their credit card.We now have a belt that does't fit and a vendor who doesnt care to fix it.On Wed, Nov **, at 3:PM, *** *** wrote:Hi ***,Thank you for the transaction number - I actually corresponded with your boyfriend *** about this on October **th, he said the belt was too small but did not say that it was less than the 29.5-33.5"measurement given on our site under the product description.I'm sorry but we cannot offer a refund at this time for an item that was correctly labeled and sent out over a month ago. Best,***On Wed, Nov **, at 5:PM, *** *** wrote:Hi ***,There was never a confirmation invoice sent for this, if there was, shouldn't you be able to pull it up on your endAttached you will find a screenshot of the charge posted to our credit card accountIt was mailed to *** *** at Dore Street sf ca 94103I don't know what else I can give you to get this resolved, this is all that we have. *** ***On Wed, Nov **, at 2:PM, *** *** wrote:Let me check with my boyfriend, it should be on his thread..The belt says 32, but it looks more like so if you can just send the next one up.I'll forward you the confirmation once I get it from him.On Wed, Nov **, at 1:PM, *** *** wrote:Hi ***,I understand, how long is the belt? We need to locate the original transaction before we can ship a replacement, you should have received a confirmation email sent to the email address used during the purchaseWhen was the belt ordered?Best,***On Wed, Nov **, at 4:PM, *** *** wrote:Hi ***, don't see the slip in the box, its the Billykirk light brown leather belt, in for my boyfriendIt says but its actually incorrect when you measure it...not sure if its the manufacturer's mistake?I just want the same belt that fits a male inch, so maybe if you can have someone try it on for measureIt was shipped to Dore street San Francisco ca 94103I would love it if you can send it out today, and I can ship this back once I get the label, it's still in the box and paper bag.*** ***On Wed, Nov **, at 1:PM, *** *** wrote:Hi ***,We would be happy to send you the correct size - could you please let me know your confirmation number? We can send out your parcel in this evenings shipment.I'll also send you a return label to send back the incorrect item, if you could confirm what was received and your address.Thank you so much for your assistance and patience.Best,***On Wed, Nov **, at 4:** PM, *** *** wrote:Hi ***,I used my work [email protected] I would actually love the correct size...*** ***On Wed, Nov **, at 1:PM, *** *** wrote:Hi ***,I'm sorry to hear you've had issues contacting us, we've been doing some maintenance to the site and some customers have had troubles with emails bouncing back or not being deliveredCan I ask what email you were using if it was different from this one?We are happy to pay for the return shipment of the incorrect item that you were sent, and of course we will refund you for your full order as well if you would not like the correct piece reshipped to you.I can understand your frustration with the shipment error and I'm truly sorry you've not heard back from us in two days timeCould you please let me know what you did receive from us and your original order confirmation number? We will remedy the issue as quickly as possible.Best,***Sent from my iPad> On Nov **, 2015, at 2:PM, *** *** wrote:>> I've been trying to reach someone for two days with absolutely no response via email or phone.> I received the wrong item, and can't seem to get any assistancePlease adviseVery frustrating and will never purchase from this site again.>> *** ***>

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The reason I wrote to to Revdex.com is to have it noted that this business, is completely dishonest and has wants to hold absolutely no accountability for selling merchandise that does not fit the description on their websiteIt is very easy to hide behind the fine prints as they continue to point out! The belt was not as long as it said it was, it did not fit! I sent it back using ***, there is no tracking number since I sent it from my work! This has nothing to do with the fact that they claim to have not received it, since their warehouse moved! I paid over 100$ for a belt that did not fit, sent it back, and then I am being told that it was never received! This is the most unprofessional business I've ever encountered and to continue to place blame on the customerI will never buy from this site again and will make sure that none of my friends will eitherThey are dishonest, and impossible to work withThis business will be out of business with this attitudePlease just note this on your Revdex.com recordI don't see that they even want resolve this and I feel like its a waste of my time since I've already said all of this to them.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hello, I would like to offer the following response and email history for this complaint: The customer asked to return the belt in question, stating it was too small for him and was offered return instructions including where to send the packageHi ***, Our exchange process is such
that you'll have to return the item for a refund and then place a separate order whenever you're readyFor the return, please send the item back to us, along with a note including your return authorization number, ***You can just print out this email, if that's easyHere's the address to ship your return: Hickoree's Order Returns *** *** *** *** **
*** *** *** Please make sure to use a trackable, insured shipping methodFeel free to let me know if you have any other questionsBest, *** A month later his girlfriend again requested to return the belt for a different size, which is outside our stated return window of days after delivery. Frequently Asked Questions What is your return/exchange policy? We will gladly accept returns within days of deliveryPlease return merchandise with original tags and packaging, unwashed and unusedShipping and handling charges are non-refundablePlease refer to "How do I return an item?" for specific instructionsUnfortunately we are unable to provide online exchanges. When the return request was declined, the customer cited that the company had sent the wrong product as it was not the measurement listed on the website; size '32' measuring - inchesHowever it was not possible for the customer to measure the belt and obtain the actual length of the product, the only information given was that it did not fit and was therefore faultyThe customer requested that the return window be extended and the return shipment be complimentary (company policy is that customers pay for return shipping as stated earlier) due to the product not being as describedComplimentary shipping was not offered, however the customer was extended the opportunity to return the belt at that time for a full refundThe customer again asked for a complimentary shipping label after it was explained that the company would not be offering one Four months later, we received an email, asking for a refund because the belt had been shipped back ***
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However during the time that had lapsed between correspondence, the retail store had closed down and was operating the online portion shop out of a new retail locationThe belt was never delivered to the company, however we asked the customer for tracking information to help us locate the package or file a claim Hi ***, Absolutely, I will try to locate the package; if you could provide tracking information it would be greatly appreciatedWe moved to our new location around late November and we do have existing offices at the former residence who drop off parcels to us periodically, but nothing from your address has come throughI had previously corresponded with your girlfriend concerning this belt, and said we would extend the return window considering the transaction date, but we didn't agree to send a shipping label, it must have been a miscommunicationThank you for your time and I will contact *** as soon as I hear back from youKind regards, *** The customer unfortunately did not use tracking information and responded that the company was at fault ** ***
* *** *** * *** *** * *** *** ** *** * *** *** *** *** *** *** *** *** *** *** *** *** *** *** ** *** *** ** *** *** *** *** *** ** *** ** *** ** ** *** *** In our last correspondence we again offered assistance and asked for proof of postage or a receipt from *** or any other relevant information that might allow us to make a claim and refund the customerThe local post office was called but we were not able to find any more information in regards to package or it's delivery. We will not offer a refund for an item that was not received without any evidence of postage, or delivery; as per our company website "Hickoree's will not accept responsibility for reimbursement or compensation of lost packages without proof of delivery." It is now months later, we have spent a great deal of time trying to work with the customer to resolve the issue with little information or assistance from them Thank you for you attention to this matter Sincerely, *** ***