We acknowledge our clerical error in this matter, we made a mistake The customer did pay their invoice and we mistakenly sent an duplicate invoice indicating they had not I have since sent the customer an email with our apologies and as well as a paid in full receipt for work done As I stated to this customer, we try to keep our mistakes minimal, but we do make them and we are sincere when we say that we are sorry this happened
Hello, this is in response to Ms [redacted] complaint We do recognize and take responsibility for communication issues during this project We do realize this an important part of the process and for that we apologize We do feel that we performed a good job for the customer and will stand behind our work and keep the warranties in tact We will offer to give the customer $deduction for the communication issues We installed horizontal siding, which is what the signed contract called for, but we will send someone out to look at the area you are unhappy with
Hello ***! Here is what RSCR proposes to do at no charge for *** ***! 1) We will remove the present shingles and metal work on the low sloped roof only over the front porch. 2) We will install a *** two ply self adhering modified roof over this location. 3) New modified
roof will extend beneath shingle roof at tie in approxsixteen inchesNew shingles will be installed at this tie in point. 4) New metal apron flashing and rake metal flashing will be installed along perimeter of this roof location. NOTE: This is a different product than what is currently on this roof sectionIt will not have the same appearance as the current roofWe will color match this as close as possible to current shingle color. *** ***Ray St.Clair
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to me. Regards, *** ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me The worker has since fixed the sidingIn addition since the complaint was filed the gutters had started leaking, which their contractor was contacted and has fixed.
Regards,
*** ***
We acknowledge our clerical error in this matter, we made a mistake. The customer did pay their invoice and we mistakenly sent an duplicate invoice indicating they had not. I have since sent the customer an email with our apologies and as well as a paid in full receipt for work...
done. As I stated to this customer, we try to keep our mistakes minimal, but we do make them and we are sincere when we say that we are sorry this happened.
I did receive Ms.
[redacted] response concerning my offer to try and resolve her complaint. I
should have explained myself in greater detail with my first response. The
reason that I have offered to refund half of the money paid for the job is
because during a conversation with our Salesperson, [redacted], Ms, [redacted]
had expressed that she was satisfied with certain aspects of the job we
performed. She had indicated that on the front chimney the Reveal Crown, Copper
Flues and Copper flashing were all satisfactory parts of the job.I do understand
that we lost her trust to come back and perform the areas of the job that were
not done to her satisfaction. I am not happy about this at all, but I do understand .
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] The amount paid is what was discussed with your sales rep. I would like to understand who you spoke to from my [redacted] company? I've contacted my agent, who states that no one has contacted him with regard to this issue. Additionally, I would like to understand why there was zero warranty reimbursement from the roof that was installed in 2009. As it states in our previous contract, there is a warranty on that roof which was not taken into consideration with this contract. As a customer who has worked with Ray St. Clair in the past, this is not a very good experience to personally use them again in the future.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. My wife and I both highly appreciate this outcome and wish to thank both the Revdex.com and Ray St. Clair Roofing.
Regards,
[redacted]
After reviewing
this complaint Ray St. Clair Rooting would like to reimburse Ms. [redacted] for
half of the desired settlement requested. Under normal circumstances we would
like the opportunity to view and then make any needed corrections. We do
understand that in this case we lost the right to do...
this.We would like to
settle this complaint by sending Ms. [redacted] a check for $6,000.00 and ask for
this complaint to be removed.Sincerely,[redacted]
My Estimator said the contract you signed, but did not pay in full is what you discussed and that is why he submitted to you. I spoke with [redacted] at [redacted]. The warranty from 2009 was did not come into play due to it be hail/storm damage. We cant warrant against "Acts of God".
CLIENT ID # [redacted]Our Estimator states that he inspected the roof of the client and left a proposal for a new roof (tearoff), which was $8,866.00 and $1,865.00 for the gutters. The Client called our Estimator and expressed concern about the price. I advised him of finance options, but never...
stated any special manufacture rates as stated in his complaint. Then the client called to let our Estimator know he received a settlement from his insurance company and it was considerably less than our estimate. I then told him I could figure up a couple different options, but he was in his truck and it was Saturday. He gave the Client a verbal price of $4,221.00. On Monday our Estimator rechecked the numbers and he realized he made a mistake in the estimate over the phone and called and apologized to the Client for his honest mistake in arriving at the price. The new and correct price was stated as $5,692.00. We do apologize for the mistake , we do try and stay away from verbal estimates for this very reason. We will agree to take $700.00 off the $5,692.00 and accept $4,992.00 for the roof price. Tell us why here...
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Ray St. Claire Co. can send me a check to my home address at [redacted]. Upon receipt of payment, I will close this case.
Regards,
[redacted]
Revdex.com:ive spoken with my [redacted] agent who discussed this incident with mr. [redacted] and can confirm what was discussed. I was to only pay my deductible. There was nothing in the contract that states an upgrade. I can provide signed contract and further information from the [redacted] agent describing his discussion with mr. [redacted].
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
You have included the signed contract with the amount of the $752.83- which means you agreed to pay it. We did not bill you additional amount, this was in the contract you signed. You deducted this amount from the contract you signed. I also reached out to Mr. [redacted]'s [redacted] agent and he stated that he agreed that the he owes the amount of $752.83.
Hello, this is in response to Ms. [redacted] complaint. We do recognize and take responsibility for communication issues during this project. We do realize this an important part of the process and for that we apologize. We do feel that we performed a good job for the customer and...
will stand behind our work and keep the warranties in tact. We will offer to give the customer $721.00 deduction for the communication issues. We installed horizontal siding, which is what the signed contract called for, but we will send someone out to look at the area you are unhappy with.
We acknowledge our clerical error in this matter, we made a mistake The customer did pay their invoice and we mistakenly sent an duplicate invoice indicating they had not I have since sent the customer an email with our apologies and as well as a paid in full receipt for work done As I stated to this customer, we try to keep our mistakes minimal, but we do make them and we are sincere when we say that we are sorry this happened
Hello, this is in response to Ms [redacted] complaint We do recognize and take responsibility for communication issues during this project We do realize this an important part of the process and for that we apologize We do feel that we performed a good job for the customer and will stand behind our work and keep the warranties in tact We will offer to give the customer $deduction for the communication issues We installed horizontal siding, which is what the signed contract called for, but we will send someone out to look at the area you are unhappy with
Hello ***! Here is what RSCR proposes to do at no charge for *** ***! 1) We will remove the present shingles and metal work on the low sloped roof only over the front porch. 2) We will install a *** two ply self adhering modified roof over this location. 3) New modified
roof will extend beneath shingle roof at tie in approxsixteen inchesNew shingles will be installed at this tie in point. 4) New metal apron flashing and rake metal flashing will be installed along perimeter of this roof location. NOTE: This is a different product than what is currently on this roof sectionIt will not have the same appearance as the current roofWe will color match this as close as possible to current shingle color. *** ***Ray St.Clair
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to me. Regards, *** ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me The worker has since fixed the sidingIn addition since the complaint was filed the gutters had started leaking, which their contractor was contacted and has fixed.
Regards,
*** ***
We acknowledge our clerical error in this matter, we made a mistake. The customer did pay their invoice and we mistakenly sent an duplicate invoice indicating they had not. I have since sent the customer an email with our apologies and as well as a paid in full receipt for work...
done. As I stated to this customer, we try to keep our mistakes minimal, but we do make them and we are sincere when we say that we are sorry this happened.
I did receive Ms.
[redacted] response concerning my offer to try and resolve her complaint. I
should have explained myself in greater detail with my first response. The
reason that I have offered to refund half of the money paid for the job is
because during a conversation with our Salesperson, [redacted], Ms, [redacted]
had expressed that she was satisfied with certain aspects of the job we
performed. She had indicated that on the front chimney the Reveal Crown, Copper
Flues and Copper flashing were all satisfactory parts of the job.I do understand
that we lost her trust to come back and perform the areas of the job that were
not done to her satisfaction. I am not happy about this at all, but I do understand .
Customer said they had come out and fixed everything as of F 8/12, He is totally satisfied.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] The amount paid is what was discussed with your sales rep. I would like to understand who you spoke to from my [redacted] company? I've contacted my agent, who states that no one has contacted him with regard to this issue. Additionally, I would like to understand why there was zero warranty reimbursement from the roof that was installed in 2009. As it states in our previous contract, there is a warranty on that roof which was not taken into consideration with this contract. As a customer who has worked with Ray St. Clair in the past, this is not a very good experience to personally use them again in the future.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. My wife and I both highly appreciate this outcome and wish to thank both the Revdex.com and Ray St. Clair Roofing.
Regards,
[redacted]
After reviewing
this complaint Ray St. Clair Rooting would like to reimburse Ms. [redacted] for
half of the desired settlement requested. Under normal circumstances we would
like the opportunity to view and then make any needed corrections. We do
understand that in this case we lost the right to do...
this.We would like to
settle this complaint by sending Ms. [redacted] a check for $6,000.00 and ask for
this complaint to be removed.Sincerely,[redacted]
My Estimator said the contract you signed, but did not pay in full is what you discussed and that is why he submitted to you. I spoke with [redacted] at [redacted]. The warranty from 2009 was did not come into play due to it be hail/storm damage. We cant warrant against "Acts of God".
CLIENT ID # [redacted]Our Estimator states that he inspected the roof of the client and left a proposal for a new roof (tearoff), which was $8,866.00 and $1,865.00 for the gutters. The Client called our Estimator and expressed concern about the price. I advised him of finance options, but never...
stated any special manufacture rates as stated in his complaint. Then the client called to let our Estimator know he received a settlement from his insurance company and it was considerably less than our estimate. I then told him I could figure up a couple different options, but he was in his truck and it was Saturday. He gave the Client a verbal price of $4,221.00. On Monday our Estimator rechecked the numbers and he realized he made a mistake in the estimate over the phone and called and apologized to the Client for his honest mistake in arriving at the price. The new and correct price was stated as $5,692.00. We do apologize for the mistake , we do try and stay away from verbal estimates for this very reason. We will agree to take $700.00 off the $5,692.00 and accept $4,992.00 for the roof price. Tell us why here...
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Ray St. Claire Co. can send me a check to my home address at [redacted]. Upon receipt of payment, I will close this case.
Regards,
[redacted]
Revdex.com:ive spoken with my [redacted] agent who discussed this incident with mr. [redacted] and can confirm what was discussed. I was to only pay my deductible. There was nothing in the contract that states an upgrade. I can provide signed contract and further information from the [redacted] agent describing his discussion with mr. [redacted].
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
You have included the signed contract with the amount of the $752.83- which means you agreed to pay it. We did not bill you additional amount, this was in the contract you signed. You deducted this amount from the contract you signed. I also reached out to Mr. [redacted]'s [redacted] agent and he stated that he agreed that the he owes the amount of $752.83.
Hello, this is in response to Ms. [redacted] complaint. We do recognize and take responsibility for communication issues during this project. We do realize this an important part of the process and for that we apologize. We do feel that we performed a good job for the customer and...
will stand behind our work and keep the warranties in tact. We will offer to give the customer $721.00 deduction for the communication issues. We installed horizontal siding, which is what the signed contract called for, but we will send someone out to look at the area you are unhappy with.