Initial Business Response /* (1000, 10, 2015/05/27) */
Hello [redacted] We are delighted that you enjoy our Hillshire Farm lunch meats. I am truly sorry you were disappointed with your last purchase of pastrami and ham. We certainly want to keep you as our loyal consumer. I am happy to send you...
four free coupons or if you prefer a check, I can send a check if you let me know the cost of the product. In addition, we take quality very seriously. If you still have the packaging, could you please let me know the UPC codes and best by codes & additional numbers on the packaging. I will share this information with our manufacturing facility. Looking forward to hearing from you. [redacted] XXX-XXX-XXXX
Initial Consumer Rebuttal /* (2000, 12, 2015/05/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
as long as we get reimbursed for the 2 meats we were forced to throw away..... and please make sure they know to spell his name [redacted] not [redacted] thank you
Final Business Response /* (1000, 17, 2015/05/28) */
Hello [redacted]. Thank you for your phone message. We will be refunding your money for the Hillshire Farm meats. Again, we were sorry for your husband's disappointment. Enjoy your day and thanks again for your lovely message! [redacted]
Initial Business Response /* (1000, 10, 2015/05/27) */
Hello [redacted] We are delighted that you enjoy our Hillshire Farm lunch meats. I am truly sorry you were disappointed with your last purchase of pastrami and ham. We certainly want to keep you as our loyal consumer. I am happy to send you...
four free coupons or if you prefer a check, I can send a check if you let me know the cost of the product. In addition, we take quality very seriously. If you still have the packaging, could you please let me know the UPC codes and best by codes & additional numbers on the packaging. I will share this information with our manufacturing facility. Looking forward to hearing from you. [redacted] XXX-XXX-XXXX
Initial Consumer Rebuttal /* (2000, 12, 2015/05/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
as long as we get reimbursed for the 2 meats we were forced to throw away..... and please make sure they know to spell his name [redacted] not [redacted] thank you
Final Business Response /* (1000, 17, 2015/05/28) */
Hello [redacted]. Thank you for your phone message. We will be refunding your money for the Hillshire Farm meats. Again, we were sorry for your husband's disappointment. Enjoy your day and thanks again for your lovely message! [redacted]