The Historic Plains Hotel

Good Afternoon Mrs, ***.
My name is James O*** and I am the General Manager here at the Historic Plains HotelIt has been brought to my attention that you did not have a very pleasant stay with on August 11th
It appears that there are many issues that came up during that stay and it is dis-pleasing to me that we were not able to meet your standards and expectationsI have been able to take a look at all the information in reference to your reservation and see that your reservation was booked through ***In doing so, it appears the reservations was confirmed with a King Room Type not a Queen and unfortunately the room type did not match up with the changes that were made to this particular room numberI am not sure what has happen in-regards to that however, will be in contact with our Property Management Company to ensure that this is correctedThat particular room that you did stay in was true to be a Queen not a KingAlong with the hot water issue, this is something that we have been working on with being an older property and can assure you that we have fixed 80% of the hot water issues throughout the hotel since our new OwnershipI want to thank you kindly for your reference to your experience and apologize this took placeWe most certainly strive to impress upon our staff to make the guest satisfaction our number one priorityIn this case it doesn't appear that anything was resolved nor taken care, shame on usI am also very surprised that *** did not contact us about this issue to provide you an adequate refundI guarantee you that I will make every effort to see that you are very well taken care of and properly compensated for your mis-fortune with your stayI greatly appreciate your comments and feed back as it is a huge part of our culture to continue to strive to meet our guest expectationsIn the meant time allow me sometime to contact *** and their partners to see if we can come to a resolution on your behalfI am happy to get to the bottom of this and make it right If you have any further questions or concerns please contact me directly at *** *** *** ***
I would like to thank you for your business and hope that this will not detour you from visiting us again soon!
Yours in Hospitality,
James O*** - General Manager

Good Afternoon Mrs, ***. My name is James O*** and I am the General Manager here at the Historic Plains HotelIt has been brought to my attention that you did not have a very pleasant stay with on August 11th It appears that there are many issues that came up during that stay
and it is dis-pleasing to me that we were not able to meet your standards and expectationsI have been able to take a look at all the information in reference to your reservation and see that your reservation was booked through ***In doing so, it appears the reservations was confirmed with a King Room Type not a Queen and unfortunately the room type did not match up with the changes that were made to this particular room numberI am not sure what has happen in-regards to that however, will be in contact with our Property Management Company to ensure that this is correctedThat particular room that you did stay in was true to be a Queen not a KingAlong with the hot water issue, this is something that we have been working on with being an older property and can assure you that we have fixed 80% of the hot water issues throughout the hotel since our new OwnershipI want to thank you kindly for your reference to your experience and apologize this took placeWe most certainly strive to impress upon our staff to make the guest satisfaction our number one priorityIn this case it doesn't appear that anything was resolved nor taken care, shame on usI am also very surprised that *** did not contact us about this issue to provide you an adequate refundI guarantee you that I will make every effort to see that you are very well taken care of and properly compensated for your mis-fortune with your stayI greatly appreciate your comments and feed back as it is a huge part of our culture to continue to strive to meet our guest expectationsIn the meant time allow me sometime to contact *** and their partners to see if we can come to a resolution on your behalfI am happy to get to the bottom of this and make it right If you have any further questions or concerns please contact me directly at *** *** *** *** I would like to thank you for your business and hope that this will not detour you from visiting us again soon!Yours in Hospitality,James O*** - General Manager

Good Afternoon Mrs, ***. My name is James O*** and I am the General Manager here at the Historic Plains HotelIt has been brought to my attention that you did not have a very pleasant stay with on August 11th It appears that there are many issues that came up during that stay
and it is dis-pleasing to me that we were not able to meet your standards and expectationsI have been able to take a look at all the information in reference to your reservation and see that your reservation was booked through ***In doing so, it appears the reservations was confirmed with a King Room Type not a Queen and unfortunately the room type did not match up with the changes that were made to this particular room numberI am not sure what has happen in-regards to that however, will be in contact with our Property Management Company to ensure that this is correctedThat particular room that you did stay in was true to be a Queen not a KingAlong with the hot water issue, this is something that we have been working on with being an older property and can assure you that we have fixed 80% of the hot water issues throughout the hotel since our new OwnershipI want to thank you kindly for your reference to your experience and apologize this took placeWe most certainly strive to impress upon our staff to make the guest satisfaction our number one priorityIn this case it doesn't appear that anything was resolved nor taken care, shame on usI am also very surprised that *** did not contact us about this issue to provide you an adequate refundI guarantee you that I will make every effort to see that you are very well taken care of and properly compensated for your mis-fortune with your stayI greatly appreciate your comments and feed back as it is a huge part of our culture to continue to strive to meet our guest expectationsIn the meant time allow me sometime to contact *** and their partners to see if we can come to a resolution on your behalf I am happy to get to the bottom of this and make it right If you have any further questions or concerns please contact me directly at *** *** *** *** I would like to thank you for your business and hope that this will not detour you from visiting us again soon!Yours in Hospitality,James O*** - General Manager

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To whom it may concern,? On July 14, 2017, our Front Office Manager spoke to Mr***
about the issue with his credit cardIt was then disclosed that the other guest staying in the room with Mr*** came back after Mr*** checked out and wished to stay for half a dayWhen this happened, Mr***’s credit card was automatically authorized for the room chargesThis is something that our system does automatically, and our associates unfortunately have no control over thisHowever, Mr***’s card was also wrongfully charged for a half day chargeOnce the Front Office Manager was made aware of this, she refunded the half day charge immediatelyWhen speaking with Mr***, the Front Office Manager explained that she would refund the card for the wrongful chargeHowever, the authorization for the additional room charge would stay on his account until his bank would release itMr*** demanded that we remove the authorizations, but unfortunately this is not something that is within the control of the companyThe Front Office Manager apologized profusely to Mr*** and told him that if he wished she would contact his bank for him since there was nothing further that could be done by the hotelMr*** declined and stated that he had already contacted his bankAt this point, the manager again apologized to Mr*** and stated the she had done all she could doMr*** was still dissatisfied and then spoke to the General ManagerThe General Manager also apologized to Mr*** and told him that we had done everything in our power to rectify the situation.It is our goal here at The Historic Plains Hotel to make every guest feel special and welcomeIt is unfortunate that we were unable to satisfy Mr***’s demand, but occasionally situations that we cannot control do occurThe hotel staff did everything within their power to appease Mr***Due to the refunded charges, the explanation about the authorizations, and Mr***’s declination of assistance with contacting his bank, it is the opinion of the company that Mr*** has been appeased to the best of this hotel’s abilityAgain, we sincerely apologize to Mr*** for the inconveniences that he facedOur Front Office Manager has retrained our front desk associates to ensure that situations such as this do not occur againWe hope that Mr*** will give our lovely hotel another chance in the future.? Yours in Hospitality,? The Historic Plains Hotel Management*** *** ***
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To whom it may concern, On July 14, 2017, our Front Office Manager spoke to Mr. [redacted]...

about the issue with his credit card. It was then disclosed that the other guest staying in the room with Mr. [redacted] came back after Mr. [redacted] checked out and wished to stay for half a day. When this happened, Mr. [redacted]’s credit card was automatically authorized for the room charges. This is something that our system does automatically, and our associates unfortunately have no control over this. However, Mr. [redacted]’s card was also wrongfully charged for a half day charge. Once the Front Office Manager was made aware of this, she refunded the half day charge immediately. When speaking with Mr. [redacted], the Front Office Manager explained that she would refund the card for the wrongful charge. However, the authorization for the additional room charge would stay on his account until his bank would release it. Mr. [redacted] demanded that we remove the authorizations, but unfortunately this is not something that is within the control of the company. The Front Office Manager apologized profusely to Mr. [redacted] and told him that if he wished she would contact his bank for him since there was nothing further that could be done by the hotel. Mr. [redacted] declined and stated that he had already contacted his bank. At this point, the manager again apologized to Mr. [redacted] and stated the she had done all she could do. Mr. [redacted] was still dissatisfied and then spoke to the General Manager. The General Manager also apologized to Mr. [redacted] and told him that we had done everything in our power to rectify the situation.It is our goal here at The Historic Plains Hotel to make every guest feel special and welcome. It is unfortunate that we were unable to satisfy Mr. [redacted]’s demand, but occasionally situations that we cannot control do occur. The hotel staff did everything within their power to appease Mr. [redacted]. Due to the refunded charges, the explanation about the authorizations, and Mr. [redacted]’s declination of assistance with contacting his bank, it is the opinion of the company that Mr. [redacted] has been appeased to the best of this hotel’s ability. Again, we sincerely apologize to Mr. [redacted] for the inconveniences that he faced. Our Front Office Manager has retrained our front desk associates to ensure that situations such as this do not occur again. We hope that Mr. [redacted] will give our lovely hotel another chance in the future. Yours in Hospitality, The Historic Plains Hotel Management[redacted]