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The Hit Pointe

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The Hit Pointe Reviews (8)

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted] The customer reached out to Revdex.com indicating the mattress have been replaced and he feels that has been resolved

Revdex.com spoke with the businessAt this time the mentioned mattress has been returned to the shopThe business torn the mattress apart, while videotaping, and no sign of animal life was foundThe store has the videotape of this

I have spoken to [redacted] about her assertion that we manufactured a bed with an animal of any kind living in it, and why it is not possible for that to happen during the manufacturing processI tried several times to explain that if the bed was shipped in the original sealed plastic bag and to this day is completely intact and has no holes that it is not possible that any animal could continue to live without food or water for 75+ days inside the mattress [redacted] Furniture has agreed to take the mattress back with a restocking charge, we will bring [redacted] mattress back to our plant in VA for a complete tear down at a later date

*** [redacted] did in fact file a claim for a defect on two mattresses, as was explained to *** [redacted] none of the pictures were able to show the defect he is describing Unfortunately, the retail partner who sold *** [redacted] has indeed gone out of business as was advertised when *** [redacted] purchased his beddingDuring my conversation with *** [redacted] , I asked him what outcome would satisfy him - he wants the beds replaced and delivered to his homeThat is not possible for many reasons that include our trucks do not deliver to residences as we do not sell direct to the public Our warranty clearly reads:"Transportation/Freight CostsIt is the responsibility of the consumer to pay ALL transportation, freight, and/or shipping costs when returning defective product or picking up replacement product from an authorized Symbol Dealer In the event the Authorized Symbol dealer is out of business, the consumer is responsible for picking up replacement product from the nearest designated pick up facility"In this case our [redacted] facility is the closest facility for pick up.We have gone above and beyond in this matter, as we are willing to replace product that does not meet the criteria for a manufacturer's defect, unfortunately [redacted] is not willing to accept the terms of the Manufactures Limited Warranty even though they were in place and made available to him at the time of purchase

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]
The customer reached out to Revdex.com indicating the mattress have been replaced and he feels that has been resolved.

[redacted] did in fact file a claim for a defect on two mattresses, as was explained to [redacted] none of the pictures were able to show the defect he is describing.  Unfortunately, the retail partner who sold [redacted] has indeed gone out of business...

as was advertised when [redacted] purchased his bedding. During my conversation with [redacted], I asked him what outcome would satisfy him - he wants the beds replaced and delivered to his home. That is not possible for many reasons that include our trucks do not deliver to residences as we do not sell direct to the public.  Our warranty clearly reads:"Transportation/Freight Costs. It is the responsibility of the consumer to pay ALL transportation, freight, and/or shipping costs when returning defective product or picking up replacement product from an authorized Symbol Dealer.  In the event the Authorized Symbol dealer is out of business, the consumer is responsible for picking up replacement product from the nearest designated pick up facility. "In this case our [redacted] facility is the closest facility for pick up.We have gone above and beyond in this matter, as we are willing to replace product that does not meet the criteria for a manufacturer's defect, unfortunately [redacted] is not willing to accept the terms of the Manufactures Limited Warranty even though they were in place and made available to him at the time of purchase.

Revdex.com spoke with the business. At this time the mentioned mattress has been returned to the shop. The business torn the mattress apart, while videotaping, and no sign of animal life was found. The store has the videotape of this.

I have spoken to [redacted] about her assertion that we manufactured a bed with an animal of any kind living in it, and why it is not possible for that to happen during the manufacturing process. I tried several times to explain that if the bed was shipped in the original sealed...

plastic bag and to this day is completely intact and has no holes that it is not possible that any animal could continue to live without food or water for 75+ days inside the mattress.  [redacted] Furniture has agreed to take the mattress back with a restocking charge, we will bring [redacted] mattress back to our plant in VA for a complete tear down at a later date.

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