Randy's no way would ever "Bully" our customersWe have been in business for over years because we treat our customers fairly with integrityAttached is a copy of the back of our invoiceWe feel this statement is clear and no way misleading Our rates are very competitively pricedWe work hard at keeping our customers with good service both on the routes and in our officeWhen a customer calls to cancel service at a particular address, we ask for a forwarding address as we can transfer their payment to that new addressIt is a customers option if they want to continue service with usWe do not use high pressure sales I am very sorry to disappoint this customer, but we do not intend to make an exception with a refund check
I am rejecting this response because: Respectfully, terms and conditions are always subject to special considerations Most service agreements are mutually agreed upon and having paid for services that Randy's did not provide it seems that a prorated refund is in order Cancel phone service, cable TV, lawn service, home monitoring - all only deem it necessary to charge for services rendered It's hard to accept the argument that additional costs were paid by Randy's to pick up the garbage/recycle bins That cost would have been incurred regardless of when the service agreement was severed
Initial Business Response / [redacted] (1000, 5, 2015/09/08) */ Randy's agreed to refund the Extended Yard Waste programA refund check was sent to [redacted] 9/3/We are allowing [redacted] to close the account without an early termination fee as we recognize we had some service issues with the yard waste pickupsMost recently (Thursday 9/3/15), [redacted] has asked that we leave the account openIf she wishes to stop the services she will have to contact our office again
On the back of the quarterly invoice next to our holiday schedule, in font size it states: Agreement for Services Acknowledgement; by paying this invoice, I acknowledge and confirm my Agreement for Services with Randy's Environmental Services whereby Randy's will provide me the services
covered by this invoice on a continuous basisThis is standard in the waste industry
On the back of Randy's quarterly invoice in font size 12, it states our SERVICE NOTICES-Agreement for Services Acknowledgement; by paying this invoice, I acknowledge and confirm my Agreement for Services with Randy's Environmental Services whereby Randy's will provide me the services covered by this
invoice on a continuous basisIf I want to change or cancel any of these services, I agree to call Randy's customers service department directly and verbally communicate my instructionsCancellation by the customer becomes effective the first day of the next billing periodThis Service Notice was clearly stated to the customer when they called to stop serviceThey had the option to delay the new start they had with their new hauler, but choose not toWe have now had the expense of removing our equipment from the home
Initial Business Response /* (1000, 5, 2015/10/12) */
With no efforts made to pay for services already preformed for the last eight months, we simply could not sit on this old debt any longerWe needed to get payment for the work we had done and with no regard to small business operations, this
customer refused to respond to our collection efforts or even pick up the phone and and callIf she had agreed to pay $per month for the last eight months, her debt would be paid off and we would not have had to pursue collection effortsThis individual is upset at herself for being delinquent and ignoring phone calls before she escalated into yelling profanities over the phone and totally lost her coolWe made exceptions for her ending the service early and she disrespectfully ignored us for eight monthsHer behavior was uncalled for and exaggerated why beyond necessaryShe needs to pay for the services that we providedWe did our job and now she must pay for our work
Initial Consumer Rebuttal /* (3000, 7, 2015/10/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
After reading all the previous complaints this business has I am not surprised that they have again placed the blame on the complainantI responded to all calls from the third party collection and explained the situationVintage has since decided to do their own collectionWhen I mentioned that I had spoke with the third party collection the remark that I received "well at least they did something for what we have paid to them." So their statement is absolutely that I did not respond to their collection effortsWhen speaking with Vintages inside collector I asked if they ever called me direct and her response was NOShe said she didn't need to because her coming to my home and leaving threatening remarks on my bill was her way to get me to callMy husband was here and listening to this conversation so that I have a witness to ALL things said
I may not have handled things as well as I should have but this company has shown me nothing but disrespect and have made disparaging remarks with no knowledge of my situationI am in no way upset at myself for anything in this matter and when I ended the call I told them I would pay the months of services of $and none of the late fees, and that is allThis will be paid by November 1, 2015, after stating this I was told that she noted our accountIf she would like to discuss behavior her question to me asking if I was going to shoot her is the exaggerated behavior by this person that is employed at Vintage, how absolutely ridiculousThe only profanity that I used is that I go to the food shelf and they are pursuing $bucks from a family who has always paid them in the past and has fallen on hard times which is why WE discontinued the service so we would not own them any more than we didShe said that we could have paid $well if you are going to the food shelf you may not have the $to be able to payIF they had ever called they would have known this
If this small business wishes to stay in business they would better serve their customers by treating them with respect and dignity instead of running off thinking that they are being persecuted by people not paying themOver the several years that we had service with them there were many times that our trash was not picked up, we found that it was such a hassel that we gave up asking for a week back here and thereI have documented instances but gave up pursuing it as there was always an excuse, new driver, cans not close enough to the road, again just placing the blame on the customerDid Vintage ever see me walk into their business door and make a fuss, the answer is NOThey should look at who they hire to represent them as those people are the face of their companyNot only is there negative feedback here it is on social media as wellI refrain from attacking anyone publicly as there is always a way to resolve a dispute without having to trash someoneWhich is more than I can say for Wintage, since they contacted my neighborsI can tell you that my neighbors know our situation and that you are the one that is looked at in a bad lightI wish to have no further contact with Vintage Waste
I am rejecting this response because:
Because I paid for yard waste from 01/01/to 05/31/They are not giving me proper credit for what I have paid formonths times
$8.50= $So there is no discountI should have only owed But they needed an additional I guess so that is where the $dollars comes fromAnd they had the nerve to call it a discountIf it was such a great deal it should have been the discounted rate of $minus $equaling $dollars owedBut it is a big sham of a discountThey acquired someone else's clients and expected them to stay. And they also threatened me with a bs cancelation charge that would never hold water. So take from it what you will Revdex.comThey are not a good company to deal with
I am rejecting this response because:I actually made written requests to cancelvia email....with no response (other than to continue to send bills and added charges).....until I notified the Revdex.com. Funny their bills made it to my mailbox, but not their "postcard" for container pickup. Still no direct response or apology....just another bill with the additional container charges
Customer at *** *** **The customer started our service February for the second time since 2007 When we started his service back up in we gave months free in his commitment to years of serviceWe also gave a $Gas Card as a thank you for starting serviceThe reduced
rate was guaranteed for the yearsNovember we received a call from the customer asking us to match Suburban Waste, a competitor of oursWe agreed to match the monthly rate, but could not agree to giving additional months free as in the length of service with us he had asked this on two different occasionsIn total we have given months freeWhen our phone conversation ended that day, we had agreed to those termsMatch the rate, but not the free monthsOn December 19, the customer wrote a note on his statement "Fourth & final request this account was cancelled 11/28/Please pick up your container by 12/31/or it will be destroyed & proper authorities notifiedWe tried to call to arrange the cart removalIt is our standard procedure to contact the customer to assure the cart is out and visible for out driverThe phone was disconnectedWe then mailed a postcard, asking for him to call our office to arrange for the cart removalOn 2/6/we sent the van driver to get the cartThe cart was not out for us to removeWe have since credited the account back to December 1, The charges that are now on the account is the trip charge for the cart not being available for removal and the cost of the cart itselfIf the customer has the cart and would call to arrange for a removal we would be happy to reverse the chargesThe cart has a $value to us
Initial Business Response /* (1000, 14, 2015/07/27) */
[redacted] signed up with Vintage Waste on 4/23/15 and had until 4/30/15 to cancel out of his agreement with Vintage. This time is allotted to research existing services to see if there was any sort of commitment with his current company. The...
cancellation to [redacted]'s current service was sent at the end of May because he asked to start service with Vintage starting June 1, 2015. We did not receive any correspondence from [redacted] until 6/10/15, at which time he had already received service for 2 weeks. [redacted] had signed another service agreement, earlier in the year with his current company which locked him under a contract with them until January 2016. Typically we would try to just push someone's start date but in this case the push was too far out. Perhaps if [redacted] would have contacted us sooner we could have worked something out. [redacted] was sent a cancellation fee of $100 on 6/15/15 and has not yet paid. There is now late charge of $7.50 added to that. If he would like to continue the service that he signed up for, the cancellation fee and late fee will be removed from his account.
Initial Business Response /* (1000, 9, 2015/07/23) */
Contact Name and Title: Emilee Vice President
Contact Phone:[redacted]
Contact Email: [redacted]@vintagewaste.com
As I just received notice in the mail about this complaint, you can imagine my disbelief that a month has passed and I was not...
notified earlier that this issue had not yet been dealt with. I called the customer immediately upon receiving the letter to explain to him that I did, in fact, call back to discuss the issues on his account.
I called on Monday, June 29th, 2015, after the Yard Waste was mistakenly overlooked by the driver the Thursday before. The customer's son answered the phone because the customer was now out of town on travel. I explained to the son, the situation and the fact that we do not run routes/trucks on Fridays and that his father was upset that his Yard Waste was overlooked...the son assured me that everything was "fine and dandy" and that he would let his father know that I had called to check in, which in fact, he did not do.
After I explained to the customer that I did return his message and that I had spoken to his son because he was out of town, the customer felt reassured that I had done my job in checking in with him. I told him that I would make certain that his Yard Waste not be an issue going forward.
I believe that this complaint has been resolved and I have made notes in the customer's account to ensure Yard Waste service is not an issue going forward.
Initial Consumer Rebuttal /* (2000, 11, 2015/07/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We will be monitoring Vintage waste service to determine that they stand by their word. We notice that their response did not address the somewhat threatening tone of their representative when we made the original call to them.
I am rejecting this response because: No company can be allowed to bully customers with tiny print that is never read until a customer finds out he is being treated unfairly. This is exactly what they're doing-bullying people. They asked me several times for my new address because they want to bully me into using them instead of their competitors. It's a competitive market and they're using unethical tactics to bully people. If they would treat their customers with respect and fairness they wouldn't have to worry about customers leaving them. Randy's Environmental keeps using the excuse "well everyone does it it's standard in our industry" to justify ripping people off. And that is my complaint, they charge me in advance so if I don't cancel on an exact day they can pull this scam. Bottom line is I've paid them for 60 days of service they do not have to provide me. No company with any morals would do this to their "customers". They claim to have over 100,000 customers and they feel the need to rip people off like this? I believe we must stand up for the rights of all customers, No Way Randy's E you can't keep my money for free.
I am rejecting this response because:
Respectfully, terms and conditions are always subject to special considerations. Most service agreements are mutually agreed upon and having paid for services that Randy's did not provide it seems that a prorated refund is in order. Cancel phone service, cable TV, lawn service, home monitoring - all only deem it necessary to charge for services rendered. It's hard to accept the argument that additional costs were paid by Randy's to pick up the garbage/recycle bins. That cost would have been incurred regardless of when the service agreement was severed.
Randy's no way would ever "Bully" our customers. We have been in business for over 30 years because we treat our customers fairly with integrity. Attached is a copy of the back of our invoice. We feel this statement is clear and no way misleading. Our rates are very competitively priced. We work hard at keeping our customers with good service both on the routes and in our office. When a customer calls to cancel service at a particular address, we ask for a forwarding address as we can transfer their payment to that new address. It is a customers option if they want to continue service with us. We do not use high pressure sales. I am very sorry to disappoint this customer, but we do not intend to make an exception with a refund check.
We certainly apologize for the experience the customer had with our customer service department. We always strive to answer all questions in a friendly manner. I have attached the annual yard waste letter which we mail out in the early spring. When a customer subscribes to our service we offer...
3 different levels. The levels are 35 gallon, 65 gallon or 95 gallon. Anything over that capacity is billable. That is explained in the Welcome brochure which I also have attached. We will reach out to the customer and see if there are any other questions that need to be addressed. Thank you .
Initial Business Response /* (1000, 5, 2015/09/08) */
Randy's agreed to refund the Extended Yard Waste program. A refund check was sent to [redacted] 9/3/15. We are allowing [redacted] to close the account without an early termination fee as we recognize we had some service issues with the yard waste...
pickups. Most recently (Thursday 9/3/15), [redacted] has asked that we leave the account open. If she wishes to stop the services she will have to contact our office again.
Randy's no way would ever "Bully" our customersWe have been in business for over years because we treat our customers fairly with integrityAttached is a copy of the back of our invoiceWe feel this statement is clear and no way misleading Our rates are very competitively pricedWe work hard at keeping our customers with good service both on the routes and in our officeWhen a customer calls to cancel service at a particular address, we ask for a forwarding address as we can transfer their payment to that new addressIt is a customers option if they want to continue service with usWe do not use high pressure sales I am very sorry to disappoint this customer, but we do not intend to make an exception with a refund check
I am rejecting this response because: Respectfully, terms and conditions are always subject to special considerations Most service agreements are mutually agreed upon and having paid for services that Randy's did not provide it seems that a prorated refund is in order Cancel phone service, cable TV, lawn service, home monitoring - all only deem it necessary to charge for services rendered It's hard to accept the argument that additional costs were paid by Randy's to pick up the garbage/recycle bins That cost would have been incurred regardless of when the service agreement was severed
Initial Business Response / [redacted] (1000, 5, 2015/09/08) */ Randy's agreed to refund the Extended Yard Waste programA refund check was sent to [redacted] 9/3/We are allowing [redacted] to close the account without an early termination fee as we recognize we had some service issues with the yard waste pickupsMost recently (Thursday 9/3/15), [redacted] has asked that we leave the account openIf she wishes to stop the services she will have to contact our office again
On the back of the quarterly invoice next to our holiday schedule, in font size it states: Agreement for Services Acknowledgement; by paying this invoice, I acknowledge and confirm my Agreement for Services with Randy's Environmental Services whereby Randy's will provide me the services
covered by this invoice on a continuous basisThis is standard in the waste industry
On the back of Randy's quarterly invoice in font size 12, it states our SERVICE NOTICES-Agreement for Services Acknowledgement; by paying this invoice, I acknowledge and confirm my Agreement for Services with Randy's Environmental Services whereby Randy's will provide me the services covered by this
invoice on a continuous basisIf I want to change or cancel any of these services, I agree to call Randy's customers service department directly and verbally communicate my instructionsCancellation by the customer becomes effective the first day of the next billing periodThis Service Notice was clearly stated to the customer when they called to stop serviceThey had the option to delay the new start they had with their new hauler, but choose not toWe have now had the expense of removing our equipment from the home
Initial Business Response /* (1000, 5, 2015/10/12) */
With no efforts made to pay for services already preformed for the last eight months, we simply could not sit on this old debt any longerWe needed to get payment for the work we had done and with no regard to small business operations, this
customer refused to respond to our collection efforts or even pick up the phone and and callIf she had agreed to pay $per month for the last eight months, her debt would be paid off and we would not have had to pursue collection effortsThis individual is upset at herself for being delinquent and ignoring phone calls before she escalated into yelling profanities over the phone and totally lost her coolWe made exceptions for her ending the service early and she disrespectfully ignored us for eight monthsHer behavior was uncalled for and exaggerated why beyond necessaryShe needs to pay for the services that we providedWe did our job and now she must pay for our work
Initial Consumer Rebuttal /* (3000, 7, 2015/10/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
After reading all the previous complaints this business has I am not surprised that they have again placed the blame on the complainantI responded to all calls from the third party collection and explained the situationVintage has since decided to do their own collectionWhen I mentioned that I had spoke with the third party collection the remark that I received "well at least they did something for what we have paid to them." So their statement is absolutely that I did not respond to their collection effortsWhen speaking with Vintages inside collector I asked if they ever called me direct and her response was NOShe said she didn't need to because her coming to my home and leaving threatening remarks on my bill was her way to get me to callMy husband was here and listening to this conversation so that I have a witness to ALL things said
I may not have handled things as well as I should have but this company has shown me nothing but disrespect and have made disparaging remarks with no knowledge of my situationI am in no way upset at myself for anything in this matter and when I ended the call I told them I would pay the months of services of $and none of the late fees, and that is allThis will be paid by November 1, 2015, after stating this I was told that she noted our accountIf she would like to discuss behavior her question to me asking if I was going to shoot her is the exaggerated behavior by this person that is employed at Vintage, how absolutely ridiculousThe only profanity that I used is that I go to the food shelf and they are pursuing $bucks from a family who has always paid them in the past and has fallen on hard times which is why WE discontinued the service so we would not own them any more than we didShe said that we could have paid $well if you are going to the food shelf you may not have the $to be able to payIF they had ever called they would have known this
If this small business wishes to stay in business they would better serve their customers by treating them with respect and dignity instead of running off thinking that they are being persecuted by people not paying themOver the several years that we had service with them there were many times that our trash was not picked up, we found that it was such a hassel that we gave up asking for a week back here and thereI have documented instances but gave up pursuing it as there was always an excuse, new driver, cans not close enough to the road, again just placing the blame on the customerDid Vintage ever see me walk into their business door and make a fuss, the answer is NOThey should look at who they hire to represent them as those people are the face of their companyNot only is there negative feedback here it is on social media as wellI refrain from attacking anyone publicly as there is always a way to resolve a dispute without having to trash someoneWhich is more than I can say for Wintage, since they contacted my neighborsI can tell you that my neighbors know our situation and that you are the one that is looked at in a bad lightI wish to have no further contact with Vintage Waste
I am rejecting this response because:
Because I paid for yard waste from 01/01/to 05/31/They are not giving me proper credit for what I have paid formonths times
$8.50= $So there is no discountI should have only owed But they needed an additional I guess so that is where the $dollars comes fromAnd they had the nerve to call it a discountIf it was such a great deal it should have been the discounted rate of $minus $equaling $dollars owedBut it is a big sham of a discountThey acquired someone else's clients and expected them to stay. And they also threatened me with a bs cancelation charge that would never hold water. So take from it what you will Revdex.comThey are not a good company to deal with
I mailed the attached letter, we talked this morning, but thought I would test out your new system anywayThank you
I am rejecting this response because:I actually made written requests to cancelvia email....with no response (other than to continue to send bills and added charges).....until I notified the Revdex.com. Funny their bills made it to my mailbox, but not their "postcard" for container pickup. Still no direct response or apology....just another bill with the additional container charges
Customer at *** *** **The customer started our service February for the second time since 2007 When we started his service back up in we gave months free in his commitment to years of serviceWe also gave a $Gas Card as a thank you for starting serviceThe reduced
rate was guaranteed for the yearsNovember we received a call from the customer asking us to match Suburban Waste, a competitor of oursWe agreed to match the monthly rate, but could not agree to giving additional months free as in the length of service with us he had asked this on two different occasionsIn total we have given months freeWhen our phone conversation ended that day, we had agreed to those termsMatch the rate, but not the free monthsOn December 19, the customer wrote a note on his statement "Fourth & final request this account was cancelled 11/28/Please pick up your container by 12/31/or it will be destroyed & proper authorities notifiedWe tried to call to arrange the cart removalIt is our standard procedure to contact the customer to assure the cart is out and visible for out driverThe phone was disconnectedWe then mailed a postcard, asking for him to call our office to arrange for the cart removalOn 2/6/we sent the van driver to get the cartThe cart was not out for us to removeWe have since credited the account back to December 1, The charges that are now on the account is the trip charge for the cart not being available for removal and the cost of the cart itselfIf the customer has the cart and would call to arrange for a removal we would be happy to reverse the chargesThe cart has a $value to us
Initial Business Response /* (1000, 14, 2015/07/27) */
[redacted] signed up with Vintage Waste on 4/23/15 and had until 4/30/15 to cancel out of his agreement with Vintage. This time is allotted to research existing services to see if there was any sort of commitment with his current company. The...
cancellation to [redacted]'s current service was sent at the end of May because he asked to start service with Vintage starting June 1, 2015. We did not receive any correspondence from [redacted] until 6/10/15, at which time he had already received service for 2 weeks. [redacted] had signed another service agreement, earlier in the year with his current company which locked him under a contract with them until January 2016. Typically we would try to just push someone's start date but in this case the push was too far out. Perhaps if [redacted] would have contacted us sooner we could have worked something out. [redacted] was sent a cancellation fee of $100 on 6/15/15 and has not yet paid. There is now late charge of $7.50 added to that. If he would like to continue the service that he signed up for, the cancellation fee and late fee will be removed from his account.
Initial Business Response /* (1000, 9, 2015/07/23) */
Contact Name and Title: Emilee Vice President
Contact Phone:[redacted]
Contact Email: [redacted]@vintagewaste.com
As I just received notice in the mail about this complaint, you can imagine my disbelief that a month has passed and I was not...
notified earlier that this issue had not yet been dealt with. I called the customer immediately upon receiving the letter to explain to him that I did, in fact, call back to discuss the issues on his account.
I called on Monday, June 29th, 2015, after the Yard Waste was mistakenly overlooked by the driver the Thursday before. The customer's son answered the phone because the customer was now out of town on travel. I explained to the son, the situation and the fact that we do not run routes/trucks on Fridays and that his father was upset that his Yard Waste was overlooked...the son assured me that everything was "fine and dandy" and that he would let his father know that I had called to check in, which in fact, he did not do.
After I explained to the customer that I did return his message and that I had spoken to his son because he was out of town, the customer felt reassured that I had done my job in checking in with him. I told him that I would make certain that his Yard Waste not be an issue going forward.
I believe that this complaint has been resolved and I have made notes in the customer's account to ensure Yard Waste service is not an issue going forward.
Initial Consumer Rebuttal /* (2000, 11, 2015/07/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We will be monitoring Vintage waste service to determine that they stand by their word. We notice that their response did not address the somewhat threatening tone of their representative when we made the original call to them.
I am rejecting this response because: No company can be allowed to bully customers with tiny print that is never read until a customer finds out he is being treated unfairly. This is exactly what they're doing-bullying people. They asked me several times for my new address because they want to bully me into using them instead of their competitors. It's a competitive market and they're using unethical tactics to bully people. If they would treat their customers with respect and fairness they wouldn't have to worry about customers leaving them. Randy's Environmental keeps using the excuse "well everyone does it it's standard in our industry" to justify ripping people off. And that is my complaint, they charge me in advance so if I don't cancel on an exact day they can pull this scam. Bottom line is I've paid them for 60 days of service they do not have to provide me. No company with any morals would do this to their "customers". They claim to have over 100,000 customers and they feel the need to rip people off like this? I believe we must stand up for the rights of all customers, No Way Randy's E you can't keep my money for free.
I am rejecting this response because:
Respectfully, terms and conditions are always subject to special considerations. Most service agreements are mutually agreed upon and having paid for services that Randy's did not provide it seems that a prorated refund is in order. Cancel phone service, cable TV, lawn service, home monitoring - all only deem it necessary to charge for services rendered. It's hard to accept the argument that additional costs were paid by Randy's to pick up the garbage/recycle bins. That cost would have been incurred regardless of when the service agreement was severed.
Randy's no way would ever "Bully" our customers. We have been in business for over 30 years because we treat our customers fairly with integrity. Attached is a copy of the back of our invoice. We feel this statement is clear and no way misleading. Our rates are very competitively priced. We work hard at keeping our customers with good service both on the routes and in our office. When a customer calls to cancel service at a particular address, we ask for a forwarding address as we can transfer their payment to that new address. It is a customers option if they want to continue service with us. We do not use high pressure sales. I am very sorry to disappoint this customer, but we do not intend to make an exception with a refund check.
We certainly apologize for the experience the customer had with our customer service department. We always strive to answer all questions in a friendly manner. I have attached the annual yard waste letter which we mail out in the early spring. When a customer subscribes to our service we offer...
3 different levels. The levels are 35 gallon, 65 gallon or 95 gallon. Anything over that capacity is billable. That is explained in the Welcome brochure which I also have attached. We will reach out to the customer and see if there are any other questions that need to be addressed. Thank you .
Initial Business Response /* (1000, 5, 2015/09/08) */
Randy's agreed to refund the Extended Yard Waste program. A refund check was sent to [redacted] 9/3/15. We are allowing [redacted] to close the account without an early termination fee as we recognize we had some service issues with the yard waste...
pickups. Most recently (Thursday 9/3/15), [redacted] has asked that we leave the account open. If she wishes to stop the services she will have to contact our office again.