The Holland Hotel

Complaint: [redacted] To Whom it May Concern; Mr [redacted] is correct that our computer system is down due to a power outageThe agent told him he would check to ensure he was receiving our government discountHe also assured Mr [redacted] that he would fix the taxes once the system was back upWe fixed the taxes, as per his tax exempt statusWe do not have, nor do we honor, the GSA set government rateWe do offer a government discount which Mr [redacted] was given and signed agreeing to when he checked inShould you require me to resend the signed registrations cards, which stated the price and where Mr [redacted] signed agreeing to pay, please feel free to contact meRegards, [redacted] General Manager, The Holland Hotel

*** *** booked rooms on 7/16/with our desk agent ***He was sent aconfirmation email which detailed the priceHe then called again on 7/20/when he spoke with ***, another desk agent, who informed him that we would give him our Government discount (20% off), we did not have an
$83/night government rate*** spoke with him twice about this, confirming it was a discount of 20% off the base price of the room.When Mr*** checked in, he signed the registration cards for the rooms acknowledging the discounted Government rate of $100,00/night for reservation # *** and *** and $112.00Jnight for reservation ***Please see the attached registration cards, where he signed acknowledging the rate and the corresponding receipts, where he was charged the rate, minus tax, because he provided us with tax exempt forms.Mr***'s guest in one of our rooms walked out on his dinner and room bill, so they lost what good will they normally would have had with usShould you have any questions, you are welcome to call me directly. Regards, *** *** *** General Manager 'The Holland Hotel *** *** ***

Complaint: [redacted] To Whom it May Concern; Mr. [redacted] is correct that our computer system is down due to a power outage. The agent told him he would check to ensure he was receiving our government discount. He also assured Mr. [redacted] that he would fix the taxes once the system was back up. We fixed the taxes, as per his tax exempt status. We do not have, nor do we honor, the GSA set government rate. We do offer a government discount which Mr. [redacted] was given and signed agreeing to when he checked in. Should you require me to resend the signed registrations cards, which stated the price and where Mr. [redacted] signed agreeing to pay, please feel free to contact me. Regards, [redacted] General Manager, The Holland Hotel

Complaint: [redacted]
I am rejecting this response because this is not the GSA set government rate. When we checked in the computer system was down and we were told that the rate would be corrected when we checked out.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because a government rate (set by GSA) was promised. The Holland Hotel is not obligated to ever give a discount or government rate. However, when a government rate is promised, it should be honored. I believe the Holland Hotel does not understand that this has personally cost me and my coworkers.
Regards,
[redacted]