The Home Doctor Exterior LLC

Ill void the $invoice if the customer does not write any further reviews about our company

We have a state license, you would need to contact the DPORWe just came to your property this past Saturday and you refused to allow us to finish the jobWhy did you refuse our attempt to finish the job? Customer has grounds of defense considering they refused our attempt to finish workbalance is past due and late fees will occurPlease advise the customer of contract lawAgain, customer has no grounds of defenseFairfax will see that the customer refused our service, we have the service tech and all managers aware of the situationThey all clearly have stated that the customer is refusingWe don't want any further contact with customer, our attorney Dirk will file warrant of debt against customer.Further correspondence can be sent directly to our attorney Dirk M [redacted] at [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: Peace be with you Thank you Regards, [redacted] ***

I'm not asking for a response from the consumerShe can and will be sued for slander in gdc if she persists with these claimsWe have asked her on several occasions to forward the quote from the competitor and the email to Shaun but she has blatantly refused this numerous timesWe have had our attorney review all the documents and emails, we are certain we have followed the law and made ethical misstepsWe will release the client from any contractual obligations only if they agree to: not discuss The Home Doctor in public or private and nor to write and further slanderous remarks regarding the companyA non-disclosure agreement is requested.If the customer wants to take legal action we are ready and our attorney can be reached directly at: [redacted] @ [redacted] .com

[redacted] This is my first time seeing this complain.I always want to resolve any costumer issues asap.This particular issue has already been solved with the customer.Here was the misunderstanding:We finished [redacted] roof which he was very happy with.We charged the balance to the Credit Card he provided us.He then contacted us to use a different card.At the time we reversed the initial transaction[redacted] was unhappy with the processing period for the refund to the initial card.Unfortunately the processing is out of our control.The customer is now 100% happy, we refunded his money to the initial card and took payment on a different card.I hope this resolves the issue with the Revdex.com.We promptly resolved this with the customer weeks ago but did not know it was outstanding with the Revdex.com.ThanksPhillip G***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:Peace be with you Thank you.
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I should not have to fight a company to do honest businessHome Doctor did not withdrawal $until I disputed my *** *** account If they wanted a customer, the dispute should have been acknowledged/corrected October 12, Why cheat a customer in the first place So no, I will not do business with The Home Doctor My gutters are the same as when I sought help from The Home Doctor Please see attached fraud court documents sent to *** ***, by The Home DoctorPlease tell me why this behavior is accepted by Revdex.com
Many Blessings,
*** ** ***

We have a state license, you would need to contact the DPORWe just came to your property this past Saturday and you refused to allow us to finish the job
Why did you refuse our attempt to finish the job?
Customer has grounds of defense considering they refused our attempt to finish workbalance is past due and late fees will occurPlease advise the customer of contract lawAgain, customer has no grounds of defenseFairfax will see that the customer refused our service, we have the service tech and all managers aware of the situationThey all clearly have stated that the customer is refusing
We don't want any further contact with customer, our attorney Dirk will file warrant of debt against customerFurther correspondence can be sent directly to our attorney Dirk M*** at ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: I made an appointment through Vanessa B*** (Home Dr.) and Jackie N*** CFO - Home Doctor on August after waiting so long and they responded immediately by proof I have with email for insulation crew to come as they have scheduled for their crew to remove insulation on Augapproximately 1/area of attic storage spaceOur all two story townhouses are designed w/ attic center portion for walk on storage w/ light and pull down stair because there is no other storage space in these two storey townhouses.The insulation crew Christian A*** of *** Insulation w/another crew member came at 9:am on August as my tenant called me and I came there as wellThe crew Christin A*** examined his work order and looked at the required work then told me that his order is to replace baffle vents and he does not have order or any equipment to take down so much insulation.Furthermore Christin examined the baffles and told us they are good and don't require any changes to baffles.I have him talk to Jackie N*** and he explained this to her and told her to make another appointment with proper crew to remove lot of insulationChristin also helped me to take many pictures of insulation that needs to be removed from the center storage space.There are items stored by my tenant and they can't get to their items because of lots of insulation in the wayI have responded to Jackie N*** by email that as soon as the work is completed I shall make the balance of payment & never ever refused not to make balance of paymentI have a threat email and recorded message at my answering machine from Phillip G*** that we will file a warrant of debt and place a Lien on the property.I have not only email proofs what I have said here in the complaint also proof from my tenants who live there and were present every time when any working crew came or did not make appointmentsAlso have text messages from my tenant with dates and time when the crew came to work and other times with scheduled dates and time no crew came and no calls from Home doctor to inform us not to wait.It is sad that a company with Fairfax county license and with Revdex.com listed would make such wrong remarksI am waiting for Revdex.com to to take action against The Home Doctor before I call Fairfax County License division and hire an attorney to take action for completion of my contracted job and payment of my attorney fee
Regards,
Sat G***

We arrived to provide a roofing estimate.Clearly her roof is in need of replacement, she called because it is currently leaking!She was rude to our staff when she made the apoointment, she was 20min late to the appointment, she then refused to allow our rep to give any formal presentation.We did
indeed quote the project while we were at the property but she was so dismissive of is that she must not have noticed the quote.After the rep left, we mailed her an invoice for $We offer free roof replacement quote but the repar quotes are not free.We replace hundered of roofs per year and this customer did not give us any opportunities. We do not think this review should have an impact againt our A+ ratingThere is nothing we can or could have done differently here.Thank you,Phillip G***Business Owner

We arrived to provide a roofing estimate.Clearly her roof is in need of replacement, she called because it is currently leaking!
She was rude to our staff when she made the apoointment, she was 20min late to the appointment, she then refused to allow our rep to give any formal
presentationWe did indeed quote the project while we were at the property but she was so dismissive of is that she must not have noticed the quoteAfter the rep left, we mailed her an invoice for $We offer free roof replacement quote but the repar quotes are not freeWe replace hundered of roofs per year and this customer did not give us any opportunities.
We do not think this review should have an impact againt our A+ ratingThere is nothing we can or could have done differently hereThank you,
Phillip G***
Business Owner

We finished the job origonally and customer complained we did not leave storage. I went back out on the 30th and agreed to remove a few sq ft of insulation on the 6th. When the 6th arrived it was too hot to send workers in to an attic. We called customer, no answer. We assumed they understood as...

this was a previous concer on the customer. The 13th was also too hot and we have it scheduled for the 20th. We called and emailed the customer on the 16th and 17th of this week to update him. We got no response. Clearly the customer is now avoiding us and this is evident by their ability to wrote a Revdex.com review but inability to return our calls or emails. For this reason we fee the customer is trying to avoid paying the balance by using this small issue as the reason. We are fully prepared to file a warrant in debt if the customer does not allow us to finish the job tomorrow the 20th.

Amazingly, the customer keeps bringing up this $175 that we deducted and did not charge. There is indeed a impending lawsuit weather or not it has been filed is irrelevant, we are inside the statute of limitations. Simply haven't filed it yet because we have the payment. If she wins the dispute with...

AMEX we will submit the suit. To be clear, when we originally contracted with customer, she complained about a $175 change to the agreement and said she wanted to cancel it. I told her I would just deduct the $175 to keep her happy. If this was the customers true objection, clearly they would have taken the work at the price they wanted and proceeded. However, the customer was stuck after I took the $175 off and had no reason to cancel. This actually made the customer mad because they did not expect us to take the $175 off. The real objection is not the $175, the customer is trying to cancel for some other unknown reason, the $175 excuse holds no water since we never charge it.Now after I took off the $175 and refused to cancel it because there was no longer any legitimate reason for cancel, the customer got irate. This is when we were accused of being bad guys. Our assumption is that the customer signed with us, decided to go with a different contractor and therefor tried to cancel our contract. We also assume the work may have already been completed by a different contractor and the customer is continuing to be dishonest in an attempt to find a way to cancel it illegally.

Unlike the other reviewer, I had the exact opposite experience. We used the HomeDoctor to replace poorly measured and installed replacment windows (from another company) we had bought a few years back. Not only was the information that was provided to my wife and I accurate, so were their measurements and installation. The installation, except for the fact that I had new windows was un-noticed by me. I went to work in the morning, when I got home, we had new windows. There was no trash, no messes of any kind inside or out. If it weren't for the fact that the new windows looked so much better, I wouldn't have know they had been there at all!

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This is my first time seeing this complain.I always want to resolve any costumer issues asap.This particular issue has...

already been solved with the customer.Here was the misunderstanding:We finished [redacted] roof which he was very happy with.We charged the balance to the Credit Card he provided us.He then contacted us to use a different card.At the time we reversed the initial transaction.[redacted] was unhappy with the 10 processing period for the refund to the initial card.Unfortunately the processing is out of our control.The customer is now 100% happy, we refunded his money to the initial card and took payment on a different card.I hope this resolves the issue with the Revdex.com.We promptly resolved this with the customer weeks ago but did not know it was outstanding with the Revdex.com.ThanksPhillip G[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
Peace be with you.  Thank you. 
Regards,
[redacted]

I'm not asking for a response from the consumer. She can and will be sued for slander in gdc if she persists with these claims. We have asked her on several occasions to forward the quote from the competitor and the email to Shaun but she has blatantly refused this numerous times. We have had our attorney review all the documents and emails, we are certain we have followed the law and made 0 ethical missteps. We will release the client from any contractual obligations only if they agree to: not discuss The Home Doctor in public or private and nor to write and further slanderous remarks regarding the company. A non-disclosure agreement is requested.If the customer wants to take legal action we are ready and our attorney can be reached directly at:[redacted].com

Ill void the $299 invoice if the customer does not write any further reviews about our company.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted] This is my final correspondence to Revdex.com regarding this matter.  According to the Maryland Department of Labor, Licensing and Regulation, neither The Home Doctor Exterior LLC or Mr. G[redacted] is licensed to perform home improvement work in the state of Maryland. That is the information provided to me by this regulatory agency.  This is not slander. According to the Maryland Department of Labor, Licensing and Regulation the companies license number must be provided to consumers.  At no time has this company demonstrated they are licensed to do business in Maryland and at no time did they contact me to perform work outlined in the contract.  Someone can only assume that the contract was cancelled as I claimed or that the company never intended to perform. This is my final statement and I wish to NEVER be contacted by Mr. G[redacted] or anyone associated with him or The Home Doctor Exterior LLC. ever again.

We have a legally binding contract with the customer.The customer would not let us proceed with the work many days after the 3 day recession expired.She claimed to have another quote for less. We asked for a copy of the quote so we can match the price. She will not...

provide quote and is legally trying to cancel the project after we have incurred cost. See attachment. We informed her that we will file a warrant in debt and that is the reason she wrote this review. We have not contacted her since and have not harassed her at all.