[redacted] , First, my apologies for failing to help you in a time of need I am truly sorry to disappoint you AAA typically gets about requests for service Monday through Friday and about requests for service for both Saturday & SundayWhen the weather heats up or it gets cold, the first few weeks our requests for service often double The week you called, we were receiving over requests for service dailyWe do our best to accommodate all requests That’s how we make a living Sometimes one or two or five or six or ten of our field service technicians get tied up all day on a job Our goal is to have each technician complete 5-jobs daily When they end up spending to hours on one job, there only able to complete 2-jobs daily It’s hard to predict if a job is one hour or six hours when we get the initial request for service AAA Service does its best to provide service to everyone that calls When we schedule your call, we had full faith and belief that we would complete your requestWe did not ignore your request for service We did our best Unfortunately we failed I truly regret failing you [redacted] /co-owner AAA
Complaint: [redacted] I am rejecting this response because: The bid for the Halo water system from January INCLUDED the repair of the leaks The other bid was for the repair only When we called AAA back to do the water system we naturally assumed that the leak repair would be included We are only asking for what is fair - no leaks Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 6, 2015/04/24) */ Mr [redacted] , I'm sorry that you didn't get the discount you feel you were entitled toAAA does offer a 5% discount up to $which you did receiveWe have credited you credit card for the $service charge Thank you, [redacted] [redacted] Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/05/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) First off, I did not receive the discount although it was noted on the receiptMy credit card statement indicates that I was charged the entire amount of The so called discount was never appliedSo should I also start a complaint with my credit card company? I have attached a screen snip to confirm the charge which I was a bit taken back by since the tech told me he would take off the $but never did Final Business Response / [redacted] (4000, 14, 2015/05/20) */ Mr [redacted] , I looked at the charge on your credit card and you are correctWe did charge you $1,The invoice clearly stated that we charged you $1, I am truly sorry for the mistake and have refunded the full amount for the service todayThat refund is for $1,along with the $we recently refunded makes a total refund of $1, Sorry for our errors [redacted] Final Consumer Response / [redacted] (2000, 16, 2015/05/25) */ (The consumer indicated he/she ACCEPTED the response from the business.)
***,I am truly sorry to have disappointed you with the work that our technicians performed.I have a full refund being mailed to you today.Thank you for letting us know what happened [redacted] ***
[redacted] , First, my apologies for failing to help you in a time of need I am truly sorry to disappoint you AAA typically gets about requests for service Monday through Friday and about requests for service for both Saturday & SundayWhen the weather heats up or it gets cold, the first few weeks our requests for service often double The week you called, we were receiving over requests for service dailyWe do our best to accommodate all requests That’s how we make a living Sometimes one or two or five or six or ten of our field service technicians get tied up all day on a job Our goal is to have each technician complete 5-jobs daily When they end up spending to hours on one job, there only able to complete 2-jobs daily It’s hard to predict if a job is one hour or six hours when we get the initial request for service AAA Service does its best to provide service to everyone that calls When we schedule your call, we had full faith and belief that we would complete your requestWe did not ignore your request for service We did our best Unfortunately we failed I truly regret failing you [redacted] /co-owner AAA
Complaint: [redacted] I am rejecting this response because: The bid for the Halo water system from January INCLUDED the repair of the leaks The other bid was for the repair only When we called AAA back to do the water system we naturally assumed that the leak repair would be included We are only asking for what is fair - no leaks Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 6, 2015/04/24) */ Mr [redacted] , I'm sorry that you didn't get the discount you feel you were entitled toAAA does offer a 5% discount up to $which you did receiveWe have credited you credit card for the $service charge Thank you, [redacted] [redacted] Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/05/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) First off, I did not receive the discount although it was noted on the receiptMy credit card statement indicates that I was charged the entire amount of The so called discount was never appliedSo should I also start a complaint with my credit card company? I have attached a screen snip to confirm the charge which I was a bit taken back by since the tech told me he would take off the $but never did Final Business Response / [redacted] (4000, 14, 2015/05/20) */ Mr [redacted] , I looked at the charge on your credit card and you are correctWe did charge you $1,The invoice clearly stated that we charged you $1, I am truly sorry for the mistake and have refunded the full amount for the service todayThat refund is for $1,along with the $we recently refunded makes a total refund of $1, Sorry for our errors [redacted] Final Consumer Response / [redacted] (2000, 16, 2015/05/25) */ (The consumer indicated he/she ACCEPTED the response from the business.)
***,I am truly sorry to have disappointed you with the work that our technicians performed.I have a full refund being mailed to you today.Thank you for letting us know what happened [redacted] ***
Ms [redacted] , AAA will issue you a refund for the $we chargedThanks, [redacted]
Dearest Revdex.com, AAA Service Plumbing, Inchas responded directly with the customerThanks, [redacted]