The Home Team Inspection Service

October 20, It is always difficult to respond to the Revdex.com for small business owners, because we have already invested so much time and energy in operating our businesses and satisfying our customers without the threat of the Revdex.com damaging our businesses by providing a vehicle for a distraught consumerThe difficulty of course comes from the Revdex.com failing to provide any investigation of the validity of a consumer complaint or any of the underlying factsOn a similar note I have discussed the following issue with your company before and the Revdex.com has never responded to my complaint aboutthe services the Revdex.com providesIn other words you have not responded to my complaint, which it is my understanding the cornerstone of the services you provideAn interesting contradiction and more than a little ironicDo you collect data on the number of complaints filed by a consumer? Is there data or a mechanism a-vailable to protect businesses from groundless, frivolous, vexatious, harassing and coercive complaints filed by consumers? It is my experience that there is an equal number of businesses abused by customers as customers abused by businesses and the Revdex.com enables this bullying and abuseWhen you think about it there is a segment of our population that takes advantage of others, acts like bullies and has little or no integrityThere is no reason to believe that these people are limited to being in business or being consumers, in fact it is more reasonable to suspect that people are people in all walks of lifeThe service you provide is a disservice to a percentage of the businesses that have integrityIf your goal is to create better businesses and assist consumers you mightconsider a way to protect businesses from unfounded claimsThe income potential for protecting businesses from the epidemic of unscrupulous consumers and groundless litigation is probably vast and easily more costly than consumers that seek redress through your servicesThe damage done to the percentage of better businesses by your service increases the costs to consumers directly and indirectly by escalating costs and out of control litigationIt appears the numbers tell us that your business increases the cost of products and services to consumers and damages them more than what you are purporting to protect them fromPerhaps it is time for your venerable organization to join the new millennium and change the way it does businessAs to [redacted] and her letter to you:The Home Team Inspection Service has a policy of not providing archival and retrieval services to our customers after days from the date of the inspectionWe do and have for over a decade provided a written report to all our customers digitallyOur customers appreciate the access to the reports digitallyWe provided a digital report to [redacted] by giving a digital copy to her husband by emailThis report was provided to [redacted] shortly after the inspection being performedWe keep a record of the date the report was sent with our signed copy of the home inspection agreementThis has never been a problem before and we will take [redacted] Lauder's experience and feedback and include it in future discussions of additional services we may be able to provideWe wish [redacted] and her husband wellThank you so much for your assistance in this matterYours very truly,Stephen HS [redacted] Manager

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. After reading Mr. Selig's response I realized that I should have researched his company prior to hiring him since it is obvious by his lengthy response that I am not alone in filing a complaint against his company. I will take that as a lesson learned.  I am simply requesting a copy of my inspection report and I don't understand why he refuses to provide it to me. It doesn't make any sense to me. I made it very clear that we did not receive it and have searched my husband's email and can only find a copy of the contract when we hired him. Mr. Selig indicated that he has proof that he sent the report to my husband's email, so why can't he hit forward and send it again? What business only holds records for 90 days? I thought it was a law that you needed to retain records for 5-7 years for auditing purposes. I have consulted with an attorney on this matter since Mr. Selig refuses to provide me with the inspection report that I paid for.   Regards, [redacted]

October 20, 2015 It is always difficult to respond to the Revdex.com for small business owners, because we have already invested so much time and energy in operating our businesses and satisfying our customers without the threat of the Revdex.com damaging our businesses by...

providing a vehicle for a distraught consumer. The difficulty of course comes from the Revdex.com failing to provide any investigation of the validity of a consumer complaint or any of the underlying facts. On a similar note I have discussed the following issue with your company before and the Revdex.com has never responded to my complaint aboutthe services the  Revdex.com provides. In other words you have not responded to my complaint, which it is my understanding the cornerstone of the services you provide. An interesting contradiction and more than a little ironic. Do you collect data on the number of complaints filed by a consumer? Is there data or a mechanism a-vailable to protect businesses from groundless, frivolous, vexatious, harassing and coercive complaints filed by consumers? It is my experience that there is an equal number of businesses abused by customers as customers abused by businesses and the Revdex.com enables this  bullying and abuse. When you think about it there is a segment of our population that takes advantage of others, acts like bullies and has little or no integrity. There is no reason to believe that these people are limited to being in business or being consumers, in fact it is more reasonable to suspect that people are people in all walks of life. The service you provide is a disservice to a percentage of the businesses that have integrity. If your goal is to create better businesses and assist consumers you mightconsider a way to protect businesses from unfounded claims. The income potential for protecting businesses from the epidemic of unscrupulous consumers and groundless litigation is probably vast and easily more costly than consumers that seek redress through your services. The damage done to the percentage of better businesses by your service increases the costs to consumers directly and indirectly by escalating costs and out of control litigation. It appears the numbers tell us that your business increases the cost of products and services to consumers and damages them more than what you are purporting to protect them from. Perhaps it is time for your venerable organization to join the new millennium and change the way it does business. As to [redacted] and her letter to you:The Home Team Inspection Service has a policy of not providing archival and retrieval services to our customers after 90 days from the date of the inspection. We do and have for over a decade provided a written report to all our customers digitally. Our customers appreciate the access to the reports digitally. We provided a digital report to [redacted] by giving a digital copy to her husband by email. This report was provided to [redacted] shortly after the inspection being performed. We keep a record of the date the report was sent with our signed copy of the home inspection agreement. This has never been a problem before and we will take [redacted] Lauder's experience and feedback and include it in future discussions of additional services we may be able to provide. We wish [redacted] and her husband well. Thank you so much for your assistance in this matter. Yours very truly,Stephen H. S[redacted] Manager