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Reviews The Homesteads LLC

The Homesteads LLC Reviews (3)

v\: [redacted] o\: [redacted] w\: [redacted] Allow me first take a moment to thank [redacted] for his business We very much appreciate whenever a customer selects All Seasons Comfort Control to help them with their heating and air conditioning needs and we hope after this issue is resolved we can restore our relationship I am taken aback that our customer believes we defrauded them Honesty and integrity are core values of our business and there is nothing more important than a customer’s satisfaction I believe the core of this problem is confusion as to the nature of the rebates, how this system works, and the terms of the warranty We have attempted to convey this to our customer multiple times but hopefully seeing this in writing helps put his concerns at ease First, all rebates associated with this project were instant rebates The system selected is a high efficiency system and as such, qualifies for higher rebates This project had a total rebate amount of $1,which was subtracted directly from the list price To clarify, at the time of purchase, this systems negotiated price was $12,but the customer was only invoiced $11, In addition, there are additional utility rebates that are occasionally available In this situation, because of the installation application and the fact that the customer uses LP as opposed to natural gas, no additional utility rebates were available At the initial consult it was stated that additional rebates may be available and we would clarify at a later date We did confirm that unfortunately we could not obtain additional rebates and the “additional rebate” portion of the contract was removed from the final copy and signed by the customer Second, the system purchased is a high efficiency dual fuel/ Hybrid heating system This means that on most occasions, the heat pump is utilized to heat the home and only in certain situations does the propane furnace fire While it will run on electricity most of the time, [redacted] seems to be under the impression that he does not require propane unless he wants it- but that is not the case This system uses less propane than any other product offered, but it is still a propane system and won’t operate without the presence of gas As to the allegation that our technician set the thermostat to emergency heat causing the system to use more propane all I can say is our technicians are highly trained and are specifically instructed to return the thermostat to the setting desired by the customer Unfortunately I was not on site and after many months, the service technician has no specific recollection as to what setting the thermostat was left on Even though we train our staff extensively, we do ask that our customers take responsibility for their thermostat settings and controls We offer training to our customers on new controls at no charge when a system is installed and we provide all documentation as to how to use the product in a folder attached to the new system installed This folder is left with the indoor unit and explained at the time of installation Finally, the warranty covers all parts and labor for a period of time which results from a manufacturer or contractor defect whether originating from product or faulty installation However, it is noted in the warranty terms that if at the time of service it is determined that the issue does not stem from a defect, regular charges may apply Similar to how when you purchase a new vehicle, if you run out of gas, it would not be a warranty issue, the same applies to HVAC There is no way for us, the HVAC company (we do not sell propane and are not [redacted] ’s LP company) to know when the customer needs to fill up the tank and the homeowner must take the responsibility to obtain fuel when needed This is the second service call this season which we discovered the customer had no gas or allowed the propane takes to run empty As a courtesy he was not charged for the first visit, even though it was a weekend However, as we incur a significant expense to dispatch a technician, especially after hours as in both cases here, we invoiced the second service call as provided for in the warranty terms In the event that someone runs out of gas, we will certainly help anyway we can, but it is not a warranty claim I very much hope that this clears up the issues and explains the situation Should [redacted] wish to speak to me directly, I am always available Sincerely, Christopher L [redacted] Member All Seasons Comfort Control, LLC st1\: [redacted] / [redacted] Style Definitions */

Hello-I am very surprised to see that *** *** had an issue with the service provided by All Seasons Comfort Control. This is the first I am hearing of any issue and I am sorry to hear she is not happy. If we ever fall short of customer expectations, I always encourage them to call
me directly- customer satisfaction is something we take very seriously and I welcome feed back from our customers.That being said, I will attempt to address the concerns here but will certainly reach out offline as well.Quality in our workmanship is a close second behind customer service when ranking what is important at All Seasons- I can 100% promise that no corners were cut and no shortcuts were taken. When reviewing the file, what I believe *** *** is referring to is when we returned to uninstall and reinstall the furnace at the customer's request. The system was installed correctly however, the customer wanted the unit to match the visual appearance of their other system. although there was no mechanical reason to do this, because satisfaction is so important, we completely redid the installation at our expense. We always want our customers to be happy and because they wanted the system to look different (side return as opposed to bottom return), we were happy to oblige.Permits were discussed early on and the permit process explained. At no point were we under any pressure and at no point were we threatened with legal actionThe permits were filed in a timely manor as promised. Permit fees are never included and in fact, we have a separate form clarifying the fact that permit fees are extra- please see the attached document signed and dated by the customer acknowledging permit fees are not included.I very much hope this helps clarify the issue but if there is anything I can do, please do not hesitate to contact me at any time.Sincerely,Chris L***All Seasons Comfort Control

Allow me first take a moment to thank *** *** for his
business. We very much appreciate whenever
a customer selects All Seasons
Comfort Control to help them with their heating
and air conditioning needs and we hope after this issue is resolved we can
restore our relationship
I am taken aback that our customer believes we defrauded
them. Honesty and integrity are core
values of our business and there is nothing more important than a customer’s
satisfaction. I believe the core of this
problem is confusion as to the nature of the rebates, how this system works,
and the terms of the warranty. We have
attempted to convey this to our customer multiple times but hopefully seeing
this in writing helps put his concerns at ease
First, all rebates associated with this project were instant rebates. The system selected is a high efficiency system
and as such, qualifies for higher rebates.
This project had a total rebate amount of $1,which was subtracted
directly from the list price. To
clarify, at the time of purchase, this systems negotiated price was $12,but
the customer was only invoiced $11,500.
In addition, there are additional utility rebates that are occasionally available. In this situation, because of the installation
application and the fact that the customer uses LP as opposed to natural gas,
no additional utility rebates were available.
At the initial consult it was stated that additional rebates may be available and we would clarify at
a later date. We did confirm that unfortunately
we could not obtain additional rebates and the “additional rebate” portion of
the contract was removed from the final copy and signed by the customer
Second, the system purchased is a high efficiency dual fuel/
Hybrid heating system. This means that
on most occasions, the heat pump is utilized to heat the home and only in
certain situations does the propane furnace fire. While it will run on electricity most of the
time, *** *** seems to be under the impression that he does not require
propane unless he wants it- but that is not the case. This system uses less propane than any other
product offered, but it is still a propane system and won’t operate without the
presence of gas.
As to the allegation that our technician set the thermostat
to emergency heat causing the system to use more propane all I can say is our
technicians are highly trained and are specifically instructed to return the
thermostat to the setting desired by the customer. Unfortunately I was not on site and after
many months, the service technician has no specific recollection as to what
setting the thermostat was left on. Even
though we train our staff extensively, we do ask that our customers take
responsibility for their thermostat settings and controls. We offer training to our customers on new
controls at no charge when a system is installed and we provide all
documentation as to how to use the product in a folder attached to the new
system installed. This folder is left
with the indoor unit and explained at the time of installation
Finally, the warranty covers all parts and labor for a
period of time which results from a manufacturer or contractor defect whether
originating from product or faulty installation. However, it is noted in the warranty terms
that if at the time of service it is determined that the issue does not stem from
a defect, regular charges may apply. Similar
to how when you purchase a new vehicle, if you run out of gas, it would not be
a warranty issue, the same applies to HVAC.
There is no way for us, the HVAC company (we do not sell propane and are
not *** ***’s LP company) to know when the customer needs to fill up the
tank and the homeowner must take the responsibility to obtain fuel when
needed. This is the second service call
this season which we discovered the customer had no gas or allowed the propane
takes to run empty. As a courtesy he was
not charged for the first visit, even though it was a weekend. However, as we incur a significant expense to
dispatch a technician, especially after hours as in both cases here, we
invoiced the second service call as provided for in the warranty terms. In the event that someone runs out of gas, we
will certainly help anyway we can, but it is not a warranty claim
I very much hope that this clears up the issues and explains
the situation. Should *** *** wish
to speak to me directly, I am always available.
Sincerely,
Christopher L***
Member
All Seasons Comfort Control, LLC

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Address: 6 Main St, Apalachin, New York, United States, 13732-2428

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