The Hospital for Special Surgery

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Review: I received a notice from a company called Credit Collection Services for a bill from HSS Radiologists for $15.84 for service on 07/**/13. I did receive service on this date and agree with the $15.84. The issue is that I never received a bill from HSS and now have a collection agency hurting my credit.

I would like to receive a bill from HSS as I never did and would like it for my records. I would also like HSS to contact the collection agency they outsourced my case to to in order to inform that I never received a bill or would have paid the balance.

I have no problem making the payment. Upon receiving the notice from the collection agency, I called HSS to make payment and was intructed to make it through the collection agency, which I did.Desired Settlement: HSS to contact the collections agency and state I could not make a payment for a charge as I never received a bill from HSS.

I would like a copy of the original bill mailed to me.

I would like proof of the resolution with the collection agency and that I was not deliquent but rather never received a bill and that my credit remains intact.

Business

Response:

To whom this may concern:

I am attempting to respond to this complaint ID#[redacted] but cannot locate how to submit electronically on your web site. Is this the correct address to send? Following is our response. Please do not publish my telephone number or email address.

To whom this may concern: Regarding services for [redacted] performed on 7/**/13 – [redacted] insurance company paid the claim on 9/**/13. The remaining balance of $15.84 was transferred to the patient on 9/**/13 and mailed to [redacted] at [redacted]. Following no response from the patient, a second statement was mailed on 11/**/13. A third and final statement was then sent to the patient on 12/**/13. After continued “no response” from the patient, the balance was referred to our collection agency Credit Collection Services, and was paid by the patient to the agency on 2/**/2014. Currently [redacted] has a $0 balance. At no time did we perform any credit bureau reporting therefore [redacted] credit rating was never affected. In response to this request we have instructed our collection agency to send [redacted] a $0 balance statement. I hope this fully resolves this matter. Regards. [redacted], HSS Radiologists.

Hospital for Special Surgery

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The response isn't acceptable as they are not telling the truth. Clearly there was a problem at HSS in that they were sending statements to an incorrect address. This is evident by the fact that I just heard from another doctor at HSS. [redacted]s office contacted me this week and stated they were just contacted internally about bills going out to in incorrect address. They asked for the current address and. Thus, [redacted] sent an unacceptable reply as they repeatedly sent to incorrect addresses. [redacted]'s office handled it correctly by simply apologizing. [redacted]'s incorrect accusations are unprofessional and unacceptable. As I have repeatedly stated, upon receiving the collection agency notices the bill was immediately paid, obviously there is now no balance. Again, the issue is that not a single bill arrived at my correct address.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: The hospital double charged me on 08/**/15. They charged me $4,015.13 two times. I called several times in Q4 2015 to talk to their billing department. I called again in January and tried to speak to someone else. The person I reached ADMITTED to me that the gentleman I spoke to in Q4 2015 noted the problem but that she can confirm that nothing was done to resolve it. She said she would resolve. It was almost the end of February 2016 and I still don't have my $4,015.13 that they owe me. It has been over six months. I am taking legal action, will write up a police report, and complain to my financial institution now because they are not giving me back my money.Desired Settlement: I want HSS to credit my card back with the $4,015.13 that they owe me ASAP. I would also like them to fix their business practices because this is a huge amount of money and if this is happening often, consumers need to be protected.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,