The Hospital of Central Connecticut

Thank you for your assistance last week in providing The Hospital of Central Connecticut with a copy of a patient concern letter that the Revdex.com had received On Thursday March 13, our office received a phone call from [redacted] upset that she had not been receiving statements for bills she is responsible for I apologized and explained various options the hospital has to assist patients with outstanding balances and also explained our Collection PolicyThe patient was frustrated that our office had not called her about her outstanding debt I explained our facility does not place calls, we mail monthly statements to notify our patients of their outstanding balanceThe patient wasn’t pleased with my response and asked to speak with my Supervisor On March 13, my Supervisor called to the patient and advised the patient that we will review her concern with our office Director Our office Director was not available at the time and [redacted] was advised that we were not aware of her schedule but would get back to her by the beginning of the following week On Wednesday March 19, the patient concern was reviewed with our office Director Our Director asked me to contact the patient and ask what she can afford as a settlement in full payment The patient offered a total of $in two payments of $to pay off her outstanding debt with our facility in the amount of $ I informed [redacted] I would bring her proposal to our Director for review At the end of our conversation, [redacted] asked me if this was in response to her complaint e-mailed to the Revdex.com I advised it was not, we were not aware of her complaint to the Revdex.com we had not received notification as of yet I informed the patient that my phone call was a follow up to her original concern placed on March 13, and once we received notice from the Revdex.com we would also follow through and respond Our office Director approved the patient’s proposal to pay the $in two payments of $on March 20, I called to the patient on March 20, to advise her our office Director was in agreement with her offer The patient advised she would review it with her Fiancé and get back in touch with me On March 24, I received a call from [redacted] to advise her and her Fiancé were in agreement and we received her first payment of $ The patient will call me back in two weeks to make the final payment of $ The hospital will adjust the difference of $and accept the patient’s payment at settlement in full Thanks- [redacted] Team Leader, Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and agree with the statement provided Sincerely, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and agree with the statement provided.
Sincerely,
[redacted]

Thank you for your assistance last week in providing The Hospital of Central Connecticut with a copy of a patient concern letter that the Revdex.com had received.  On Thursday March 13, 2014 our office received a phone call from [redacted] upset that she had not been receiving...

statements for bills she is responsible for.  I apologized and explained various options the hospital has to assist patients with outstanding balances and also explained our Collection Policy. The patient was frustrated that our office had not called her about her outstanding debt.  I explained our facility does not place calls, we mail 4 monthly statements to notify our patients of their outstanding balance. The patient wasn’t pleased with my response and asked to speak with my Supervisor.  On March 13, 2014 my Supervisor called to the patient and advised the patient that we will review her concern with our office Director.  Our office Director was not available at the time and [redacted] was advised that we were not aware of her schedule but would get back to her by the beginning of the following week.  On Wednesday March 19, 2014 the patient concern was reviewed with our office Director.  Our Director asked me to contact the patient and ask what she can afford as a settlement in full payment.  The patient offered a total of $300.00 in two payments of $150.00 to pay off her outstanding debt with our facility in the amount of $721.32.  I informed [redacted] I would bring her proposal to our Director for review.  At the end of our conversation, [redacted] asked me if this was in response to her complaint e-mailed to the Revdex.com.  I advised it was not, we were not aware of her complaint to the Revdex.com we had not received notification as of yet.  I informed the patient that my phone call was a follow up to her original concern placed on March 13, 2014 and once we received notice from the Revdex.com we would also follow through and respond.  Our office Director approved the patient’s proposal to pay the $300.00 in two payments of $150.00 on March 20, 2014.  I called to the patient on March 20, 2014 to advise her our office Director was in agreement with her offer.  The patient advised she would review it with her Fiancé and get back in touch with me.  On March 24, 2014 I received a call from [redacted] to advise her and her Fiancé were in agreement and we received her first payment of $150.00.  The patient will call me back in two weeks to make the final payment of $150.00.  The hospital will adjust the difference of $421.32 and accept the patient’s payment at settlement in full.
 
Thanks-
 
[redacted]Team Leader, Customer Service

Review: I visited the hospital on 5/1/13 and have had an outstanding balance of $295 since August. When I graduated college/began working FT it became difficult to make payments as I was told I could only do so in person. At that time I asked for the balance to go to a collection agency to ease payment options. I have been trying to work with the agency on this and have had no luck. Today, I find out the balance is back with the hosp. so I contact them, and they tell me that due to financial assistance they awarded, that my balance from 5/13 was zero - BUT that I had another balance from 2011 for $436. I also found out today that they do have/always have had a pay over the phone option - would have been nice to know. Then I end up speaking with the team lead who tells me that my balance from 2013 is not zero and that even though they "forgave" it I still owe that money back. I have not been contacted about ANY of this and I have been the one chasing them down and calling them to resolve this. They said they sent statements in 2011, but never got a response. Well then why not call me??? If not for my research/persistence I would have never known about any of this. How does my balance go from 295 to zero and back again within minutes? And, why any of the times I called about the 2013 balance did no one mention the 2011 balance which I thought insurance covered.Desired Settlement: I am 24 years old, I just graduated college in May, and I am trying to save up for my wedding and first home. I am trying to take care of outstanding bills and it is very difficult when you have to work with people such as the HOCC. I don't expect that they will waive the full balance, but I do expect something for all the stress, inconvenience, and for the fact that they dropped the ball and were going to continue to let this payment be outstanding without attempt to contact me.

Business

Response:

Thank you for your assistance last week in providing The Hospital of Central Connecticut with a copy of a patient concern letter that the Revdex.com had received. On Thursday March 13, 2014 our office received a phone call from [redacted] upset that she had not been receiving statements for bills she is responsible for. I apologized and explained various options the hospital has to assist patients with outstanding balances and also explained our Collection Policy. The patient was frustrated that our office had not called her about her outstanding debt. I explained our facility does not place calls, we mail 4 monthly statements to notify our patients of their outstanding balance. The patient wasn’t pleased with my response and asked to speak with my Supervisor. On March 13, 2014 my Supervisor called to the patient and advised the patient that we will review her concern with our office Director. Our office Director was not available at the time and [redacted] was advised that we were not aware of her schedule but would get back to her by the beginning of the following week. On Wednesday March 19, 2014 the patient concern was reviewed with our office Director. Our Director asked me to contact the patient and ask what she can afford as a settlement in full payment. The patient offered a total of $300.00 in two payments of $150.00 to pay off her outstanding debt with our facility in the amount of $721.32. I informed [redacted] I would bring her proposal to our Director for review. At the end of our conversation, [redacted] asked me if this was in response to her complaint e-mailed to the Revdex.com. I advised it was not, we were not aware of her complaint to the Revdex.com we had not received notification as of yet. I informed the patient that my phone call was a follow up to her original concern placed on March 13, 2014 and once we received notice from the Revdex.com we would also follow through and respond. Our office Director approved the patient’s proposal to pay the $300.00 in two payments of $150.00 on March 20, 2014. I called to the patient on March 20, 2014 to advise her our office Director was in agreement with her offer. The patient advised she would review it with her Fiancé and get back in touch with me. On March 24, 2014 I received a call from [redacted] to advise her and her Fiancé were in agreement and we received her first payment of $150.00. The patient will call me back in two weeks to make the final payment of $150.00. The hospital will adjust the difference of $421.32 and accept the patient’s payment at settlement in full.

Thanks-

Team Leader, Customer Service

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and agree with the statement provided.

Sincerely,