Complaint: [redacted] I am rejecting this response because: I gave a reason why, we took off to see a friend, it was there when we got thereI would not recommend that hotel to my enemy Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]
the charge is for a damagemade to to the bathroom door while the guests were occupying the roomAt the time of check out, Guests reported a damage in a bathroom door, the damage was immediately inspected by the hotel manager and the guest (husband).The guest claimed that the damage was there when they went to the room, and when they were asked why did they not report, when they saw itthere was no answerWe thoroughly check our rooms before we rent, and we do not rent a room that has anything wrongthe manager spoke to the guest ( husband) and came to an agreement that we charge our guest $and cover the rest of the repair costWhen we came down the wife was not happy with the charges
Initial Business Response /* (1000, 5, 2015/07/01) */
Thank you for the opportunity to respond to Mr. [redacted]'s concerns. Due to his complaint, we have spoken directly to Mr. [redacted] in order to discuss his concerns further. Mr. [redacted] was advised the rebate he submitted was received by our fulfillment...
agency and would be fulfilled within 3 weeks. Mr. [redacted] was made aware of this on 6/23/2015. Mr. [redacted] should be receiving his rebate in the next few weeks. Please contact us if you have any further questions.
Sincerely,
[redacted]
Consumer Relations Specialist
Initial Consumer Rebuttal /* (3000, 7, 2015/07/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Perhaps Mr [redacted] does not understand English. They have broken a written promise (made in a newspaper) which amounts to a CONTRACTUAL OBLIGATION to pay the rebate on time. Can he give me one good reason why it was not immediately paid, when I first reported this, in early June.
Final Business Response /* (4000, 9, 2015/07/08) */
Thank you for giving us the opportunity to respond to Mr. [redacted]'s concerns.
Mr. [redacted] contacted our company via phone on 6/3/2015 asking for the status of his rebate. Mr. [redacted] stated he originally mailed his rebate submission on 4/26/2015.
Our records indicate his submission was not received until 6/8/2015 and the rebate check was mailed to him on 6/30. The check cleared our bank on 7/7/15. Based on these records, Mr. [redacted] was provided his rebate within the 6-8 weeks stated on the rebate form.
Sincerely,
[redacted]
Consumer Relations Specialist
Final Consumer Response /* (4200, 11, 2015/07/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I mailed my rebate submission on April 26, 2015. When Mr [redacted] says that they did not receive my submission until 6/8/2015 - he is being a BLATANT LIAR ! However, I did FINALLY receive my rebate check so I give U permission to close this case - IF MR [redacted] apologizes to me for being a shameless liar .
Complaint: [redacted]
I am rejecting this response because: I gave a reason why, we took off to see a friend, it was there when we got there. I would not recommend that hotel to my enemy
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]
Hotel authorized Expedia to refund for the 2 nights; and Expedia should have refunded to the guest. Hotel has only billed Expedia for a night. Attached is a a copy of folio where it shows Expedia was billed for one night only.we suggest guest to call the expedia to get the refund - thank you
the charge is for a damagemade to to the bathroom door while the guests were occupying the roomAt the time of check out, Guests reported a damage in a bathroom door, the damage was immediately inspected by the hotel manager and the guest (husband).The guest claimed that the damage was there...
when they went to the room, and when they were asked why did they not report, when they saw it.. there was no answer. We thoroughly check our rooms before we rent, and we do not rent a room that has anything wrong. the manager spoke to the guest ( husband) and came to an agreement that we charge our guest $30.00 and cover the rest of the repair cost. When we came down the wife was not happy with the charges.
Complaint: [redacted] I am rejecting this response because: I gave a reason why, we took off to see a friend, it was there when we got thereI would not recommend that hotel to my enemy Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]
the charge is for a damagemade to to the bathroom door while the guests were occupying the roomAt the time of check out, Guests reported a damage in a bathroom door, the damage was immediately inspected by the hotel manager and the guest (husband).The guest claimed that the damage was there when they went to the room, and when they were asked why did they not report, when they saw itthere was no answerWe thoroughly check our rooms before we rent, and we do not rent a room that has anything wrongthe manager spoke to the guest ( husband) and came to an agreement that we charge our guest $and cover the rest of the repair costWhen we came down the wife was not happy with the charges
Initial Business Response /* (1000, 5, 2015/07/01) */
Thank you for the opportunity to respond to Mr. [redacted]'s concerns. Due to his complaint, we have spoken directly to Mr. [redacted] in order to discuss his concerns further. Mr. [redacted] was advised the rebate he submitted was received by our fulfillment...
agency and would be fulfilled within 3 weeks. Mr. [redacted] was made aware of this on 6/23/2015. Mr. [redacted] should be receiving his rebate in the next few weeks. Please contact us if you have any further questions.
Sincerely,
[redacted]
Consumer Relations Specialist
Initial Consumer Rebuttal /* (3000, 7, 2015/07/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Perhaps Mr [redacted] does not understand English. They have broken a written promise (made in a newspaper) which amounts to a CONTRACTUAL OBLIGATION to pay the rebate on time. Can he give me one good reason why it was not immediately paid, when I first reported this, in early June.
Final Business Response /* (4000, 9, 2015/07/08) */
Thank you for giving us the opportunity to respond to Mr. [redacted]'s concerns.
Mr. [redacted] contacted our company via phone on 6/3/2015 asking for the status of his rebate. Mr. [redacted] stated he originally mailed his rebate submission on 4/26/2015.
Our records indicate his submission was not received until 6/8/2015 and the rebate check was mailed to him on 6/30. The check cleared our bank on 7/7/15. Based on these records, Mr. [redacted] was provided his rebate within the 6-8 weeks stated on the rebate form.
Sincerely,
[redacted]
Consumer Relations Specialist
Final Consumer Response /* (4200, 11, 2015/07/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I mailed my rebate submission on April 26, 2015. When Mr [redacted] says that they did not receive my submission until 6/8/2015 - he is being a BLATANT LIAR ! However, I did FINALLY receive my rebate check so I give U permission to close this case - IF MR [redacted] apologizes to me for being a shameless liar .
Complaint: [redacted]
I am rejecting this response because: I gave a reason why, we took off to see a friend, it was there when we got there. I would not recommend that hotel to my enemy
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]
Hotel authorized Expedia to refund for the 2 nights; and Expedia should have refunded to the guest. Hotel has only billed Expedia for a night. Attached is a a copy of folio where it shows Expedia was billed for one night only.we suggest guest to call the expedia to get the refund - thank you
the charge is for a damagemade to to the bathroom door while the guests were occupying the roomAt the time of check out, Guests reported a damage in a bathroom door, the damage was immediately inspected by the hotel manager and the guest (husband).The guest claimed that the damage was there...
when they went to the room, and when they were asked why did they not report, when they saw it.. there was no answer. We thoroughly check our rooms before we rent, and we do not rent a room that has anything wrong. the manager spoke to the guest ( husband) and came to an agreement that we charge our guest $30.00 and cover the rest of the repair cost. When we came down the wife was not happy with the charges.