The Hotel Carlisle & Embers Convention Center

Review: The hotel room that we stayed in was awful, there was blood stained sheets, moldly/mildew in the dirty bathroom, the pool has bugs in it and the paint wears off on feet and the hotel has a foul odor. I have left several messages with the General Manager all of which went un answered. and ignored.Desired Settlement: Full refund for stay

Review: Made reservations and upon arrival the hotel is not what was advertised online. Most importantly, their key system is down and a high percentage of their guest are locked out of their rooms. This has went on from 0800 hours on the day of arrival according to the front desk people but yet they continue to check people in knowing that their going to have an issue. After my fourth trip to the front desk the manager cursed at me - she was extremely disrespectful and rude. We still can't get in our room and were lucky on the fourth try to find a maintenance man in the hallway who let us in with his master key. He proceeded to go off on us and curse.Desired Settlement: I want a full refund and an apology from the manager. We paid for a clean room and professional service. We got dead roaches, mouse poop in the room, and was cursed at by the hotel manager and maintenance man.