The Hotel Modern New Orleans

This guest asked our staff to come look at their air conditioning and we sent up our engineer on dutyOur engineer asked to come into the room to look at the air conditioning and the guests refused him to enterOnce the sprinkler head opened the fire department was dispatched and responded to the hotelOur engineer and the fire department entered the room to find a chair and a steamer directly below the broken sprinkler headI asked the fire department what they think had happened and they told me the guest was more than likely steaming their clothes that they hanged from the sprinkler head and set it offAnother fire fighter told me it is extremely unlikely the sprinkler went off by itselfServPro came in for the cleanup right away and they came to the same conclusionCurrently our insurance company is assessing the damages and putting together the cause of the incidentThey do have the guests contact info and their statementI was advised by my company not to issue any compensation due to the insurance claim for the incident

This guest asked our staff to come look at their air conditioning and we sent up our engineer on duty. Our engineer asked to come into the room to look at the air conditioning and the guests refused him to enter. Once the sprinkler head opened the fire department was dispatched and responded to the...

hotel. Our engineer and the fire department entered the room to find a chair and a steamer directly below the broken sprinkler head. I asked the fire department what they think had happened and they told me the guest was more than likely steaming their clothes that they hanged from the sprinkler head and set it off. Another fire fighter told me it is extremely unlikely the sprinkler went off by itself. ServPro came in for the cleanup right away and they came to the same conclusion. Currently our insurance company is assessing the damages and putting together the cause of the incident. They do have the guests contact info and their statement. I was advised by my company not to issue any compensation due to the insurance claim for the incident.