The clients statements above are completely correctDouglas has reached out to [redacted] and set up a consult appointment with him that ended up being a completely comped haircutAfter going through the hair, he saw the complete breakdown of techniqueThe way Mrs [redacted] was treated in our salon is not tolerated by the managementIn fact, it is a fire-able offenseWe have made the necessary changes and communications with the staff to ensure that this does not happen againWe have also refunded [redacted] money of $for her complete service with Kate without hesitation (see attachment)Douglas did on comped haircut on 10/05/and has committed to two more comped cuts to make sure her grow out is a smooth processShe has a color consult with Jerrold 10/10/and we are doing our best to make sure this young lady is well taken care of as we have stated, it was totally unacceptableWhen we hear of a unhappy client, we have to take the time to go and talk to all staff involved from the front desk to the cutting floor so we know what that problem wasThis caused a lag time in reaching out to Mrs [redacted] that we deeply regret but needed to happen to make the necessary process changesAt this time Mrs [redacted] is in good hands and we are proud of thatWe hope she will be when her dream look is achievedOur sincerest apologies on what she has been through at the hands of one of our stylists
The clients statements above are completely correct. Douglas has reached out to [redacted] and set up a consult appointment with him that ended up being a completely comped haircut. After going through the hair, he saw the complete breakdown of technique. The way Mrs. [redacted] was treated in our salon is...
not tolerated by the management. In fact, it is a fire-able offense. We have made the necessary changes and communications with the staff to ensure that this does not happen again. We have also refunded [redacted] money of $240 for her complete service with Kate without hesitation (see attachment). Douglas did on comped haircut on 10/05/2017 and has committed to two more comped cuts to make sure her grow out is a smooth process. She has a color consult with Jerrold 10/10/2017 and we are doing our best to make sure this young lady is well taken care of as we have stated, it was totally unacceptable. When we hear of a unhappy client, we have to take the time to go and talk to all staff involved from the front desk to the cutting floor so we know what that problem was. This caused a lag time in reaching out to Mrs. [redacted] that we deeply regret but needed to happen to make the necessary process changes. At this time Mrs. [redacted] is in good hands and we are proud of that. We hope she will be when her dream look is achieved. Our sincerest apologies on what she has been through at the hands of one of our stylists.
The clients statements above are completely correctDouglas has reached out to [redacted] and set up a consult appointment with him that ended up being a completely comped haircutAfter going through the hair, he saw the complete breakdown of techniqueThe way Mrs [redacted] was treated in our salon is not tolerated by the managementIn fact, it is a fire-able offenseWe have made the necessary changes and communications with the staff to ensure that this does not happen againWe have also refunded [redacted] money of $for her complete service with Kate without hesitation (see attachment)Douglas did on comped haircut on 10/05/and has committed to two more comped cuts to make sure her grow out is a smooth processShe has a color consult with Jerrold 10/10/and we are doing our best to make sure this young lady is well taken care of as we have stated, it was totally unacceptableWhen we hear of a unhappy client, we have to take the time to go and talk to all staff involved from the front desk to the cutting floor so we know what that problem wasThis caused a lag time in reaching out to Mrs [redacted] that we deeply regret but needed to happen to make the necessary process changesAt this time Mrs [redacted] is in good hands and we are proud of thatWe hope she will be when her dream look is achievedOur sincerest apologies on what she has been through at the hands of one of our stylists
The clients statements above are completely correct. Douglas has reached out to [redacted] and set up a consult appointment with him that ended up being a completely comped haircut. After going through the hair, he saw the complete breakdown of technique. The way Mrs. [redacted] was treated in our salon is...
not tolerated by the management. In fact, it is a fire-able offense. We have made the necessary changes and communications with the staff to ensure that this does not happen again. We have also refunded [redacted] money of $240 for her complete service with Kate without hesitation (see attachment). Douglas did on comped haircut on 10/05/2017 and has committed to two more comped cuts to make sure her grow out is a smooth process. She has a color consult with Jerrold 10/10/2017 and we are doing our best to make sure this young lady is well taken care of as we have stated, it was totally unacceptable. When we hear of a unhappy client, we have to take the time to go and talk to all staff involved from the front desk to the cutting floor so we know what that problem was. This caused a lag time in reaching out to Mrs. [redacted] that we deeply regret but needed to happen to make the necessary process changes. At this time Mrs. [redacted] is in good hands and we are proud of that. We hope she will be when her dream look is achieved. Our sincerest apologies on what she has been through at the hands of one of our stylists.