The Howard Hughes Corporation

Aloha Mr [redacted] – We apologize for the situation with your air conditioning It is our priority to provide superior service to all of our tenants Please note that repairs to your specific air conditioning unit are your responsibility Since we were contacted by you initially on July 24th, we have looked into the matter to ensure that we quickly remedy any remaining items The latest of several assessments and actions was completed on Saturday **gust 22nd If you continue to experience problems with your air conditioning unit or any other items, please contact a service rep If you have other matters needing our attention, please call me directly at [redacted] or ( [redacted]

Complaint: ***
I am rejecting this response because:My store at *** *** ***, air condition problem is not fixed at all but it is as hot as hell still.I would like to meet in person with General Manager MrBobbie L** and would like to talk to him about what really going on with this air condition problemsWith my store.It seems to me, originally my store was part of the *** *** store but they built a little kitty *** partition within its space and then later it became separate store but shared air condition controller system And some reason they cut off and sealed off the air condition between *** *** and my store and they never installed air condition system for my store I think, that is the real story and real problem but none of the agents are telling me the truth! Robert showed me the old temperature controller panel but he wasn't sure if it was wired or not and he said will send someone from his office to check it but never did.This needless problem would have never happened if the leasing agent MrKyle M***a told me about this air condition issues when I was acquiring this space on 21st of November 2014.Any person with right mind would know that it is impossible to open a store in Hawaii without working air condition system.I hope, MrBobbie L** can see the real and root of this problem clearly and decides to solve it with mutual benefits for both licensor and licensee.Mahalo, ***My work schedule at ***:Monday, Wednesday, Thursday, 2pm to 9pm.Friday 6pm to 9pm.Saturday 3pm to 9pm.Sunday am to 6pm.Mobile: ***
Sincerely,
*** ***

From: *** *** Sent: Friday, September 25, 7:PMTo: *** *** ***Subject: RE: You have a New Message from Revdex.com of Hawaii Regarding Complaint #***Mahalo to *** *** of Revdex.comHI.I really appreciated your help with try to solve the air condition problems with my Landlord Howard Hughes.If I needed further assistance I will request your help and I know I can count on Revdex.comHI Thank you and Mahalo, *** Sent from my *** 4G LTE Device

Complaint: ***
I am rejecting this response bec**se:From: *** ***] Sent: Wednesday, **gust 26, 4:PMTo: *** *** ***Subject: RE: You have a New Message from Revdex.com of Hawaii Regarding Complaint #***Aloha ***,Thank you for the notice!To MrMrs l** of Howard Hughes,Thank you for your quick responseTo my report regarding real AC problems.According to lease agreement:#Licensee will be responsible for the maintenance of the AIR CONDITIONING SYSTEM (HV AC), if applicable.1: Please tell me where does it says the licensee is responsible for repairing the AC?2: please show me where exactly located the switch on and off or control panel of AC for my unit?MrM***a never told me anything about the AC problems with this unit before or after I signed the retail lease agreement.If MrM***a had told me the truth about this unit without having AC of its own I would Have never agreed to pay the amount rent I m paying now and would have never signed the lease agreement.My business is still suffering without having AC working and clients come in and go right out bec**se it's hot like hell in here.Please help me to fix the AC or give me a reasonable discount on monthly rent.Regards, ***Direct line: ***Sent from my *** 4G LTE DeviceSincerely,
*** ***

Complaint: ***
I am rejecting this response bec**se:
From: *** ***] Sent: Wednesday, **gust 26, 4:PMTo: *** *** ***Subject: RE: You have a New Message from Revdex.com of Hawaii Regarding Complaint #***Aloha ***,Thank you for the notice!To MrMrs l** of Howard Hughes,Thank you for your quick responseTo my report regarding real AC problems.According to lease agreement:#Licensee will be responsible for the maintenance of the AIR CONDITIONING SYSTEM (HV AC), if applicable.1: Please tell me where does it says the licensee is responsible for repairing the AC?2: please show me where exactly located the switch on and off or control panel of AC for my unit?MrM***a never told me anything about the AC problems with this unit before or after I signed the retail lease agreement.If MrM***a had told me the truth about this unit without having AC of its own I would Have never agreed to pay the amount rent I m paying now and would have never signed the lease agreement.My business is still suffering without having AC working and clients come in and go right out bec**se it's hot like hell in here.Please help me to fix the AC or give me a reasonable discount on monthly rent.Regards, ***Direct line: ***Sent from my *** 4G LTE Device
Sincerely,
*** ***

Aloha Mr[redacted] – We apologize for the situation with your
air conditioning
""> It is our priority to provide superior service
to all of our tenants. Please note that
repairs to your specific air conditioning unit are your responsibility.
Since we were contacted by you initially on July 24th,
we have looked into the matter to ensure that we quickly remedy any remaining
items. The latest of several assessments and actions was completed on
Saturday **gust 22nd
If you continue to experience problems with your air
conditioning unit or any other items, please contact a service rep. If you have other matters needing our
attention, please call me directly at [redacted] or ([redacted]

From: Bobbie L** Sent: Tuesday, September 15, 2015 4:39 PMTo: '[redacted]Cc: Robert S[redacted]; Kyle M[redacted]a; Missy P[redacted]Subject: [redacted] / [redacted]Aloha – As a follow up to your call today, please be advised as follows:A repair (cleaning of the air handler) has been done on the unit that services [redacted]’s space and his neighbor the 1st week in September.  We checked in with [redacted] since then and he acknowledged that the air was cooler.  The additional heat load last week contributed to the overall temperatures.  [redacted] said he would close one of his 2 front doors and change the placement of his fan to help circulate air in the space.We are also setting up a meeting with the tenant (messages have been left for him) to discuss any remaining open issues.Bobbie L** (B) CPM | Senior General Manager | The Howard Hughes Corporation [redacted] 
[redacted]

Complaint: [redacted]
I am rejecting this response because:
My store at [redacted], air condition problem is not fixed at all but it is as hot as hell still.I would like to meet in person with General Manager Mr. Bobbie L** and would like to talk to him about what really going on with this air condition problemsWith my store.
It seems to me, originally my store was part of the [redacted] store but they built a little kitty [redacted] partition within its space and then later it became separate store but shared air condition controller system.  And some reason they cut off and sealed off the air condition between [redacted] and my store and they never installed air condition system for my store.  I think, that is the real story and real problem but none of the agents are telling me the truth!  Robert showed me the old temperature controller panel but he wasn't sure if it was wired or not and he said will send someone from his office to check it but never did.This needless problem would have never happened if the leasing agent Mr. Kyle M[redacted]a told me about this air condition issues when I was acquiring this space on 21st of November 2014.Any person with right mind would know that it is impossible to open a store in Hawaii without working air condition system.I hope, Mr. Bobbie L** can see the real and root of this problem clearly and decides to solve it with mutual benefits for both licensor and licensee.Mahalo, [redacted]My work schedule at [redacted]:Monday, Wednesday, Thursday, 2pm to 9pm.Friday 6pm to 9pm.Saturday 3pm to 9pm.Sunday 10 am to 6pm.Mobile: [redacted]
Sincerely,
[redacted]

Aloha Mr. [redacted] – We apologize for the situation with your
air conditioning.   It is our priority to provide superior service
to all of our tenants.  Please note that
repairs to your specific air conditioning unit are your responsibility. 
 
Since we were...

contacted by you initially on July 24th,
we have looked into the matter to ensure that we quickly remedy any remaining
items.  The latest of several assessments and actions was completed on
Saturday **gust 22nd.
 
If you continue to experience problems with your air
conditioning unit or any other items, please contact a service rep.  If you have other matters needing our
attention, please call me directly at [redacted] or ([redacted]

Aloha [redacted] - I have stopped by the store a few times, unfortunately I missed you.  Please call me at your earliest convenience to schedule a meeting.  I have also left you this message on your cell.