We apologize for the actions taken by our representative, *** ***, also, we will definitely honor the advertised price of the Flex and/or F-150. Please contact our General Sales Manager, *** *** or our VP, *** *** at (714* *** They will work directly with
*** on finalizing this transaction for him
Dear [redacted],
first of all I want to apologize to you and I want to take full responsibility for the whole transaction in terms of your dissatisfaction, there is a explanation that defines our steps that were correct but they did not reflect the real effort put into action by our management team,...
perception is reality and I can see how you would think we really did not do things correctly, but just let the record show that indeed the night you left I believe it was to go eat after negotiating for some time we called team ford and talked with the new car manager and we were authorized by him that indeed they would dealer trade your truck to us, That is why we proceeded to call you and finalize the transaction that night, we also reported the vehicle sold under your name to ford motor company so it would not get sold between Saturday and Monday which would of been the day we were planning on picking it up for you, most dealer trades finalize on Monday thru Friday because the accounting departments are in office and out of office on the weekends, so we finalized deal with you and team ford so we thought, Monday morning we call team fords new car manager he is off, so we talk with the fleet manager to finalize dealer trade and she said we will not dealer trade with us because the prior week they requested a dealer trade from us on a focus st and we had sold the vehicle and she thought we were just saying it was sold and that we just did not want to dealer trade it, that was not the case however, she denied our dealer trade for that reason, we even explained to her that the dealer trade was already approved by her new car manager her words were again no, being that the truck was very specific with its 3.73 axle and heavy duty trailer tow package and specific on engine and color that made it difficult but doable, being that you have done business with us in the past and we had a working relationship we wanted to make it happen for you, unfortunately it did not go down as planned, we have learned some valuable lessons regarding dealer trades, and this will change my current process, for example in the future I will only take a deposit and I will not do any paperwork until the truck is in our possession, that's just one of many other changes in policy from this event.
To make a long story short we all want to say we are very sorry, we would still love to sell you a truck, if you purchased a truck already we would love to give you something for free like a spray in linex or bedliner for your dissatisfaction we all feel very bad about this and we want to make it right any way we can, if you have not purchased a truck I would love another shot if indeed you would give me personally that opportunity, if you purchased already please except my free offer.
again I am very sorry and we do take full responsibility, please forgive us, please. here is my personal contact information to take my free offer if you purchased if you have not please give me another shot.
Sincerely,
[redacted]
VP-Owner
Ken Grody Ford
Regarding the above complaint, [redacted] has already agreed with customer to replace seat covers. Thank you, [redacted]Customer Relations ManagerKen Grody Ford - Buena Park
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
We apologize for the actions taken by our representative, *** ***, also, we will definitely honor the advertised price of the Flex and/or F-150. Please contact our General Sales Manager, *** *** or our VP, *** *** at (714* *** They will work directly with
*** on finalizing this transaction for him
Dear [redacted],
first of all I want to apologize to you and I want to take full responsibility for the whole transaction in terms of your dissatisfaction, there is a explanation that defines our steps that were correct but they did not reflect the real effort put into action by our management team,...
perception is reality and I can see how you would think we really did not do things correctly, but just let the record show that indeed the night you left I believe it was to go eat after negotiating for some time we called team ford and talked with the new car manager and we were authorized by him that indeed they would dealer trade your truck to us, That is why we proceeded to call you and finalize the transaction that night, we also reported the vehicle sold under your name to ford motor company so it would not get sold between Saturday and Monday which would of been the day we were planning on picking it up for you, most dealer trades finalize on Monday thru Friday because the accounting departments are in office and out of office on the weekends, so we finalized deal with you and team ford so we thought, Monday morning we call team fords new car manager he is off, so we talk with the fleet manager to finalize dealer trade and she said we will not dealer trade with us because the prior week they requested a dealer trade from us on a focus st and we had sold the vehicle and she thought we were just saying it was sold and that we just did not want to dealer trade it, that was not the case however, she denied our dealer trade for that reason, we even explained to her that the dealer trade was already approved by her new car manager her words were again no, being that the truck was very specific with its 3.73 axle and heavy duty trailer tow package and specific on engine and color that made it difficult but doable, being that you have done business with us in the past and we had a working relationship we wanted to make it happen for you, unfortunately it did not go down as planned, we have learned some valuable lessons regarding dealer trades, and this will change my current process, for example in the future I will only take a deposit and I will not do any paperwork until the truck is in our possession, that's just one of many other changes in policy from this event.
To make a long story short we all want to say we are very sorry, we would still love to sell you a truck, if you purchased a truck already we would love to give you something for free like a spray in linex or bedliner for your dissatisfaction we all feel very bad about this and we want to make it right any way we can, if you have not purchased a truck I would love another shot if indeed you would give me personally that opportunity, if you purchased already please except my free offer.
again I am very sorry and we do take full responsibility, please forgive us, please. here is my personal contact information to take my free offer if you purchased if you have not please give me another shot.
Sincerely,
[redacted]
VP-Owner
Ken Grody Ford
Regarding the above complaint, [redacted] has already agreed with customer to replace seat covers. Thank you, [redacted]Customer Relations ManagerKen Grody Ford - Buena Park
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]