[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Regards, Greg Frost I CALLED THEM [redacted] TOLD ME I NEEDED TO ORDER A NEW ONE SINCE IT WOULD BE A THIRD TIME I RETURNED IT !!!!!!!!!!!!!!SO WITH THIS BEING SAID HE WAS NOT GOING TO HONOR MY RETURN SINCE I WAS NOT OFFERED MY WARRANTY AS STATED I HAD TO GET CUSTOMERS CAR FIXED SO I ORDERED A NEW COMPUTER FROM ANOTHER COMPANY SAME DAY HE TOLD ME THIS.THEY CALLED BACK LATER AFTER THEY KNEW THEY WERE WRONG AND I FILED CLAIM WITHH Revdex.com AND DISCOVER CARD!!! THET WERE TRYING TO MAKE THINGS RIGHT AFTER THE FACT WHEN [redacted] FLAT OUT TOLD ME I NEEDED TO PAY $$$FOR ANEW ONE THIS COMPANY HAS LOTS OF THIS POOR SERVICE THEY WANT TO MAKE THINGS RIGHT AFTER THE FACT SO NO I WANT THIS COMPLAINT TO STICK BY THE WAY PLUGED NEW COMPUTER FROM DIFFERENT COMPANT FIXED !!!!! SO THERE COMPUTER WAS PROBLEM
This customer placed an order by telephone on November 13, 2014, for a Remanufactured Engine Control Module for his GMC A core was procured, remanufactured, programmed and shipped Along with the module, were installation documents, warranty information and a copy of the customer's receiptOn June 8, 2015, the customer called and spoke with a Parts Associate claiming issues with his part A complaint was made to the Revdex.com the following day Calls were made to this customer on June 8th, June 9th and June 10th Messages were left because we were unable to reach anyone at the number provided us The customer's transaction includes the following warranty which is included on the customer receipt: Warranty: Remanufacture Lifetime Repair or Replacement only Refer to Technical Service Bulletin No Refund on Electrical Parts or shipping and handling fees Installation documents are requiredThe customer has a warranty on his part and can complete a warranty claim by returning it to us at any time Our Customer Relations Manager has mailed a copy of the Warranty Claim Process and our address to this customer
Revdex.com ResponseComplaint # [redacted] Order: [redacted] Thank you for the opportunity to respond to this complaintOur Customer Relations Manager called this customer the day this complaint was received & left a message requesting a return callAn email was also sent (attached) to learn more about this customer’s experience and complaint Customer returned the call five days later and was connected to our Customer Relations ManagerThis customer purchased a replacement control module for a 14-year-old Chrysler vehicle and reports issues with the partFirst, we never knowingly ship products that are defectiveParts are tested independently, not in the vehicleWe provide parts and do not have access to the vehicleOur warranty provides for a repair or replacement if a part is deemed defective once properly installedIn this case, we shipped a replacement unit to this customerBecause the customer has already purchased another part, we will agree to refund this customer for the cost of this part once it is received at our business
Our Customer Relations Manager contacted this customer, explained that the information available to us showed this part number to be compatibleA return label was provided, and the customer returned the partCharges for this order will be refundedThis customer was very nice as well as
cooperativeWe apologize that this order did not work out
This customer
placed an order on April 22, 2015, for a Remanufactured Engine Control Module
(DME) for a BMW The Customer complains of billing issues and delivery
delays. This order was not filled because the customer cancelled the order. There were delays on this order
waiting for customer to send in the immobilizer
(EWS Box) and the Customer mistakenly shipped the speedometer cluster. Also, the final
payment on this order was not made until May 19, 2015. Following these delays,
we experienced an issue procuring a part needed to fill this order
Our management
team has reviewed this order, the customer’s claims and the circumstances. The team has
agreed to waive the non-refundable Diagnostic Evaluation Service (DES) charge
and our shipping costs. The charge for the Remanufactured Engine Control Module
(DME) has already been processed
Thank-you for letting us know about your recent experienceWe provide typical turn-around timesDiagnostic and repair times can varyOur records indicate that this customer spoke with two associates, and to our Customer Relations Manager on two occasions, was provided follemail
correspondence and was also issued a refund
This customer placed an order by telephone on November 13,
2014, for a Remanufactured Engine Control Module for his 1999 GMC 1500. A core was procured, remanufactured,
programmed and shipped. Along with the module, were installation documents, warranty information
and a copy...
of the customer's receipt. On June 8, 2015, the customer called and spoke
with a Parts Associate claiming issues with his part. A complaint was made to
the Revdex.com the following day. Calls were made to this customer on June 8th, June
9th and June 10th. Messages were left
because we were unable to reach anyone at the number provided us.
The customer's transaction includes the following warranty which is included on
the customer receipt:
Warranty: Remanufacture Lifetime Repair or Replacement only.
Refer to Technical Service Bulletin. No Refund on Electrical Parts or shipping and handling fees. Installation documents are required. The customer has a warranty on his part and can complete a
warranty claim by returning it to us at any time. Our Customer Relations Manager has
mailed a copy of the Warranty Claim Process and our address to this customer.
The Customer
placed an order for a programmed remanufactured Engine Control Module for a
2009 Dodge 3500 at a cost of $1,072.05. This order was processed and delivered.
Customer called our office on July 1, 2015 at 4:57 pm, claiming that his credit
card had been charged seven...
different times for a total of $7,000.00, since
March, by our company. Customer was immediately connected to a Manager. The Manager
explained that sales records indicated a single transaction and notified
the Customer that this matter would be turned over to our finance department. The
following day, our finance department confirmed a single credit card
transaction which matched the amount on the customer’s order. Additionally, the
customer’s bank representative spoke directly with a representative in our
finance department again, confirming a single credit card transaction, again matching
the amount on the customer’s order. The customer’s Revdex.com complaint dated July 30,
2015, now claims billing or collection issues regarding two additional charges
in the amount of $2,272.05. At this time, we have not received any
documentation from this customer to contradict our findings. This customer or
their banking representative may contact our finance office toll free directly
at ###-###-####, extension 8076 with any inquiries and further assistance if needed.The customer has not provided documentation of any
additional charges on his account. Until this is provided to us, no further
research into this matter can be done.
Our General Manager contacted this customer by telephone immediately upon receipt of this complaint and has since spoken to this customer several times. Unfortunately, this order was miss-shipped. It was routed back to our facility and shipped to this customer. We have provided a full refund to this...
customer as a good-will gesture for the issues and delays he experienced.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We have responded to the customer’s original complaint. The
customer’s response now states different complaints and misrepresents facts. The customer now seeks a refund which is unrelated to the warranty issue
reported in the original complaint. We have transcribed and reviewed recorded
telephone calls. Our return telephone calls are dated and time stamped. They occurred before the
Revdex.com complaint was received. We respectfully request that this complaint be
closed as the customer’s intention is to besmirch our business reputation and
not about reaching a solution. This is evident in the text of the response.
Revdex.com Response. Complaint # [redacted]. Order: [redacted] Thank you for the opportunity to respond to this complaint. Our Customer Relations Manager called this customer the day this complaint was received & left a message requesting a return call. An email was also sent (attached) to learn more about...
this customer’s experience and complaint. Customer returned the call five days later and was connected to our Customer Relations Manager. This customer purchased a replacement control module for a 14-year-old Chrysler vehicle and reports issues with the part. First, we never knowingly ship products that are defective. Parts are tested independently, not in the vehicle. We provide parts and do not have access to the vehicle. Our warranty provides for a repair or replacement if a part is deemed defective once properly installed. In this case, we shipped a replacement unit to this customer. Because the customer has already purchased another part, we will agree to refund this customer for the cost of this part once it is received at our business.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
Regards,
Greg Frost I CALLED THEM [redacted] TOLD ME I NEEDED TO ORDER A NEW ONE SINCE IT WOULD BE A THIRD TIME I RETURNED IT !!!!!!!!!!!!!!SO WITH THIS BEING SAID HE WAS NOT GOING TO HONOR MY RETURN SINCE I WAS NOT OFFERED MY WARRANTY AS STATED I HAD TO GET CUSTOMERS CAR FIXED SO I ORDERED A NEW COMPUTER FROM ANOTHER COMPANY SAME DAY HE TOLD ME THIS.THEY CALLED BACK LATER AFTER THEY KNEW THEY WERE WRONG AND I FILED CLAIM WITHH Revdex.com AND DISCOVER CARD!!! THET WERE TRYING TO MAKE THINGS RIGHT AFTER THE FACT WHEN [redacted] FLAT OUT TOLD ME I NEEDED TO PAY $$$325 FOR ANEW ONE THIS COMPANY HAS LOTS OF THIS POOR SERVICE THEY WANT TO MAKE THINGS RIGHT AFTER THE FACT SO NO I WANT THIS COMPLAINT TO STICK BY THE WAY PLUGED NEW COMPUTER FROM DIFFERENT COMPANT FIXED !!!!! SO THERE COMPUTER WAS PROBLEM
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Regards, Greg Frost I CALLED THEM [redacted] TOLD ME I NEEDED TO ORDER A NEW ONE SINCE IT WOULD BE A THIRD TIME I RETURNED IT !!!!!!!!!!!!!!SO WITH THIS BEING SAID HE WAS NOT GOING TO HONOR MY RETURN SINCE I WAS NOT OFFERED MY WARRANTY AS STATED I HAD TO GET CUSTOMERS CAR FIXED SO I ORDERED A NEW COMPUTER FROM ANOTHER COMPANY SAME DAY HE TOLD ME THIS.THEY CALLED BACK LATER AFTER THEY KNEW THEY WERE WRONG AND I FILED CLAIM WITHH Revdex.com AND DISCOVER CARD!!! THET WERE TRYING TO MAKE THINGS RIGHT AFTER THE FACT WHEN [redacted] FLAT OUT TOLD ME I NEEDED TO PAY $$$FOR ANEW ONE THIS COMPANY HAS LOTS OF THIS POOR SERVICE THEY WANT TO MAKE THINGS RIGHT AFTER THE FACT SO NO I WANT THIS COMPLAINT TO STICK BY THE WAY PLUGED NEW COMPUTER FROM DIFFERENT COMPANT FIXED !!!!! SO THERE COMPUTER WAS PROBLEM
This customer placed an order by telephone on November 13, 2014, for a Remanufactured Engine Control Module for his GMC A core was procured, remanufactured, programmed and shipped Along with the module, were installation documents, warranty information and a copy of the customer's receiptOn June 8, 2015, the customer called and spoke with a Parts Associate claiming issues with his part A complaint was made to the Revdex.com the following day Calls were made to this customer on June 8th, June 9th and June 10th Messages were left because we were unable to reach anyone at the number provided us The customer's transaction includes the following warranty which is included on the customer receipt: Warranty: Remanufacture Lifetime Repair or Replacement only Refer to Technical Service Bulletin No Refund on Electrical Parts or shipping and handling fees Installation documents are requiredThe customer has a warranty on his part and can complete a warranty claim by returning it to us at any time Our Customer Relations Manager has mailed a copy of the Warranty Claim Process and our address to this customer
Revdex.com ResponseComplaint # [redacted] Order: [redacted] Thank you for the opportunity to respond to this complaintOur Customer Relations Manager called this customer the day this complaint was received & left a message requesting a return callAn email was also sent (attached) to learn more about this customer’s experience and complaint Customer returned the call five days later and was connected to our Customer Relations ManagerThis customer purchased a replacement control module for a 14-year-old Chrysler vehicle and reports issues with the partFirst, we never knowingly ship products that are defectiveParts are tested independently, not in the vehicleWe provide parts and do not have access to the vehicleOur warranty provides for a repair or replacement if a part is deemed defective once properly installedIn this case, we shipped a replacement unit to this customerBecause the customer has already purchased another part, we will agree to refund this customer for the cost of this part once it is received at our business
Our Customer Relations Manager contacted this customer, explained that the information available to us showed this part number to be compatibleA return label was provided, and the customer returned the partCharges for this order will be refundedThis customer was very nice as well as
cooperativeWe apologize that this order did not work out
This customer
placed an order on April 22, 2015, for a Remanufactured Engine Control Module
(DME) for a BMW The Customer complains of billing issues and delivery
delays. This order was not filled because the customer cancelled the order. There were delays on this order
waiting for customer to send in the immobilizer
(EWS Box) and the Customer mistakenly shipped the speedometer cluster. Also, the final
payment on this order was not made until May 19, 2015. Following these delays,
we experienced an issue procuring a part needed to fill this order
Our management
team has reviewed this order, the customer’s claims and the circumstances. The team has
agreed to waive the non-refundable Diagnostic Evaluation Service (DES) charge
and our shipping costs. The charge for the Remanufactured Engine Control Module
(DME) has already been processed
Thank-you for letting us know about your recent experienceWe provide typical turn-around timesDiagnostic and repair times can varyOur records indicate that this customer spoke with two associates, and to our Customer Relations Manager on two occasions, was provided follemail
correspondence and was also issued a refund
This customer placed an order by telephone on November 13,
2014, for a Remanufactured Engine Control Module for his 1999 GMC 1500. A core was procured, remanufactured,
programmed and shipped. Along with the module, were installation documents, warranty information
and a copy...
of the customer's receipt. On June 8, 2015, the customer called and spoke
with a Parts Associate claiming issues with his part. A complaint was made to
the Revdex.com the following day. Calls were made to this customer on June 8th, June
9th and June 10th. Messages were left
because we were unable to reach anyone at the number provided us.
The customer's transaction includes the following warranty which is included on
the customer receipt:
Warranty: Remanufacture Lifetime Repair or Replacement only.
Refer to Technical Service Bulletin. No Refund on Electrical Parts or shipping and handling fees. Installation documents are required. The customer has a warranty on his part and can complete a
warranty claim by returning it to us at any time. Our Customer Relations Manager has
mailed a copy of the Warranty Claim Process and our address to this customer.
The Customer
placed an order for a programmed remanufactured Engine Control Module for a
2009 Dodge 3500 at a cost of $1,072.05. This order was processed and delivered.
Customer called our office on July 1, 2015 at 4:57 pm, claiming that his credit
card had been charged seven...
different times for a total of $7,000.00, since
March, by our company. Customer was immediately connected to a Manager. The Manager
explained that sales records indicated a single transaction and notified
the Customer that this matter would be turned over to our finance department. The
following day, our finance department confirmed a single credit card
transaction which matched the amount on the customer’s order. Additionally, the
customer’s bank representative spoke directly with a representative in our
finance department again, confirming a single credit card transaction, again matching
the amount on the customer’s order. The customer’s Revdex.com complaint dated July 30,
2015, now claims billing or collection issues regarding two additional charges
in the amount of $2,272.05. At this time, we have not received any
documentation from this customer to contradict our findings. This customer or
their banking representative may contact our finance office toll free directly
at ###-###-####, extension 8076 with any inquiries and further assistance if needed.The customer has not provided documentation of any
additional charges on his account. Until this is provided to us, no further
research into this matter can be done.
Our General Manager contacted this customer by telephone immediately upon receipt of this complaint and has since spoken to this customer several times. Unfortunately, this order was miss-shipped. It was routed back to our facility and shipped to this customer. We have provided a full refund to this...
customer as a good-will gesture for the issues and delays he experienced.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We have responded to the customer’s original complaint. The
customer’s response now states different complaints and misrepresents facts. The customer now seeks a refund which is unrelated to the warranty issue
reported in the original complaint. We have transcribed and reviewed recorded
telephone calls. Our return telephone calls are dated and time stamped. They occurred before the
Revdex.com complaint was received. We respectfully request that this complaint be
closed as the customer’s intention is to besmirch our business reputation and
not about reaching a solution. This is evident in the text of the response.
Revdex.com Response. Complaint # [redacted]. Order: [redacted] Thank you for the opportunity to respond to this complaint. Our Customer Relations Manager called this customer the day this complaint was received & left a message requesting a return call. An email was also sent (attached) to learn more about...
this customer’s experience and complaint. Customer returned the call five days later and was connected to our Customer Relations Manager. This customer purchased a replacement control module for a 14-year-old Chrysler vehicle and reports issues with the part. First, we never knowingly ship products that are defective. Parts are tested independently, not in the vehicle. We provide parts and do not have access to the vehicle. Our warranty provides for a repair or replacement if a part is deemed defective once properly installed. In this case, we shipped a replacement unit to this customer. Because the customer has already purchased another part, we will agree to refund this customer for the cost of this part once it is received at our business.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
Regards,
Greg Frost I CALLED THEM [redacted] TOLD ME I NEEDED TO ORDER A NEW ONE SINCE IT WOULD BE A THIRD TIME I RETURNED IT !!!!!!!!!!!!!!SO WITH THIS BEING SAID HE WAS NOT GOING TO HONOR MY RETURN SINCE I WAS NOT OFFERED MY WARRANTY AS STATED I HAD TO GET CUSTOMERS CAR FIXED SO I ORDERED A NEW COMPUTER FROM ANOTHER COMPANY SAME DAY HE TOLD ME THIS.THEY CALLED BACK LATER AFTER THEY KNEW THEY WERE WRONG AND I FILED CLAIM WITHH Revdex.com AND DISCOVER CARD!!! THET WERE TRYING TO MAKE THINGS RIGHT AFTER THE FACT WHEN [redacted] FLAT OUT TOLD ME I NEEDED TO PAY $$$325 FOR ANEW ONE THIS COMPANY HAS LOTS OF THIS POOR SERVICE THEY WANT TO MAKE THINGS RIGHT AFTER THE FACT SO NO I WANT THIS COMPLAINT TO STICK BY THE WAY PLUGED NEW COMPUTER FROM DIFFERENT COMPANT FIXED !!!!! SO THERE COMPUTER WAS PROBLEM
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]