The Ice Empire

Review: I purchased a Claddagh ring on the internet from The Ice Empire on September 18, 2013. When I received the ring I was extremely disappointed with the quality and size of the ring. Online, it looked big and beautiful, but on my finger it was so tiny, one could not even tell it was a Claddagh. I called the company several times and left messages to ask them what their return policy was, but never got a call back. On their answering machine they mention their return address, so I got it ready to return. I returned it on 9/24/2013 via USPS with Signature Confirmation Receipt required (I paid extra for that). It was received and signed for at The Ice Empire on 9/26/2013. I emailed them a proof of delivery with the signature, and as of today, 10/14/2013, I still have not received an email, a phone call, or let alone my refund. Tomas,the owner of this company,is the person I left several messages for, has kept my money, and ignored me completely.Desired Settlement: The purchase of the ring was $20.44, I know it is a small amount, but it is the principle of the matter. I would like this resolved and get my refund as soon as possible.

Business

Response:

To whom it may concern,

As if today, 10/15/13 I have not received a call or voicemail from any customer about this ring. However, I would love to resolve this issue with her to exchange or refund. I will also speak with our customer service representative Heidi regarding any messages from her.