The Independent

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI have contacted USAA to ensure that the amount was not withdrawn from my checking accountI was informed by USAA if the card is then charged at a later time, I could open a card disputeWhen I initially contacted the business, I was informed by [redacted] that the amount was charged and she would try to refund the money Regards, [redacted] ***

I am attaching: Guest folio: The receipt shows the guest was charged $CASH, and a charge of $which was then corrected (refunded)There is NO CHARGE To a credit card ending in xxxx***The card WAS however, AUTHORIZED at check in in the amount of $This is standard proceedure at
check inThe authorization was subsequently VOIDEDThis explains why it does not even appear on the guest FOLIO I am attaching: A print out from our Credit Card Processing Provider - SHIFT 4/dollars on the Net It clearly shows the VOIDED TRANSACTION in the amount of $issued back to credit card ending in xxxx*** I did call and confirm with a representative of SHIFT 4/dollars on the Net that NO MONIES WAS TAKEN FROM THIS ACCOUNTThe Case number for this inquiry is CASE #***I believe this guest was seeing an AUTHORIZATION not a CHARGEWhich would have gone back onto her card within to working days from the date of transaction (OCTOBER 1, 2016)I hope this clears up any question the guest may have and this dispute can be resolved in a timely mannerPlease do not hesitate to contact me for any further information needed Regards *** *** Captains Quarters Inn *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have contacted USAA to ensure that the amount was not withdrawn from my checking account. I was informed by USAA if the card is then charged at a later time, I could open a card dispute. When I initially contacted the business, I was informed by [redacted] that the amount was charged and she would try to refund the money. 
Regards,
[redacted]