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The Inland Real Estate Group, LLC

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The Inland Real Estate Group, LLC Reviews (4)

Dear Ms [redacted] ,We have reviewed your Revdex.com complaint and have addressed it with the appropriate partiesWe do have criteria in place for our applicant screening processIt’s my understanding that you have a copy of this now but if you would like me to mail or email one to you, I would be happy to do soWe use [redacted] n/Credit Retriever for credit, criminal, and eviction screeningThis company uses a screening model versus what used to be the “traditional” FICO credit score onlyAccording to this screening model, your application was declinedThe following is the phone number where you can contact [redacted] n to dispute your credit history[redacted] Consumer SolutionsP.OBox [redacted] ( [redacted] I have confirmed with our Accounting Department that the full amount of $has been credited back to your cardWe apologize for any confusion or misunderstandingSincerely, [redacted] Assistant Vice PresidentInland Residential Real Estate Services, LLC

Initial Business Response /* (1000, 5, 2015/07/30) */*July 29, 2015**To Whom It May Concern:**Re: Case # ***We have looked into the above referenced complaint from Mr.*** and have found that proper procedure was followed by Inland Residential
for Mr*** move out inspection from Steeplechase Apartments.**The Community Manager and Service Manager inspected the apartment home after the resident moved outUpon inspection, there was a strong pet odor in the apartment home emanating from the carpetThe Community Manager reached out to me to request approval for replacement.**Due to the strong odor, the carpeting will need to be replacedThe total cost for the carpet replacement is $In addition to the carpet replacement, we have also sealed the floors ($150.00) as a precaution that the odors do not arise againMr.*** will be charged a pro-rated carpet charge of $due to the pet damage caused by his cats.**In a final spirit of cooperation, we will not charge Mr.*** for sealing the floors ($150.00)Mr*** final utilities will post and he will be charged the pro-rated carpet replacement charge of $**Sincerely,***Regional Manager*Inland Residential Real Estate Services LLC *** XXXXX www.inlandgroup.com*Office Phone: ***Email: ***Initial Consumer Rebuttal /* (3000, 12, 2015/08/28) */*As of today, 8/27, more than days after move out, no information or remainder of deposit has been sent to me from Steeplechase at Parkview ApartmentsI know that the billing for carpet couldn't have come to an even number equaling my damage deposit amountI have submitted a formal written request to Steeplechase at Parkview for information regarding my deposit (detailed rundown of charges, remainder of deposit, carpet company order form, etc.) and will be looking for this information in the coming days.**Final Business Response /* (4000, 14, 2015/09/02) */*September 2, 2015***Re: Revdex.com Case # ***To Whom It *** Concern:**On August 21, a notice was mailed to Mr.*** as shown in the attached fileAlso enclosed with that notice was a move out inspection form which detailed the charges on his rental accountAll of the documentation is attached to the file as requested**We hope that this will help to clarify any confusionHowever, if there are any further questions, feel free to reach out to me on my direct line: XXX-XXX-XXXX.**Sincerely,***Regional Manager*

This response was also filed with Indianapolis Revdex.com. December 9,
*** ***
*** *** Avenue
Indianapolis, Indiana
Dear Ms***,
We sincerely apologize for any inconvenience that was caused with your application for *** Apartments at the CrossingWe
understand how frustrating situations like these can beOur goal is to always provide our customers with the best service possible and hope that the following actions will resolve this issue
Your account has been researched and we have found that the $in question was in fact credited to our accountBecause of this, we will be mailing a check for this amount back to youThe file that was submitted to the collection agency was recalled and will not be reported to any of the credit bureaus
If you have any other questions or concerns, please contact me on my direct line at ***
Sincerely,
*** ***
Assistant Vice President
Inland Residential Real Estate Services, LLC

Dear Ms. [redacted],We have reviewed your Revdex.com complaint and have addressed it with the appropriate parties. We do have criteria in place for our applicant screening process. It’s my understanding that you have a copy of this now but if you would like me to mail or email one to you, I would be happy to...

do so. We use [redacted]n/Credit Retriever for credit, criminal, and eviction screening. This company uses a screening model versus what used to be the “traditional” FICO credit score only. According to this screening model, your application was declined. The following is the phone number where you can contact [redacted]n to dispute your credit history.[redacted]Consumer SolutionsP.O. Box 2000[redacted]
([redacted]I have confirmed with our Accounting Department that the full amount of $225.00 has been credited back to your card. We apologize for any confusion or misunderstanding. Sincerely,[redacted]Assistant Vice PresidentInland Residential Real Estate Services, LLC

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