The Inn at Castle Rock B&B

We have
been working with *** *** prior to and after receiving the complaint. With
regard to the repairs he feels are unsatisfactory. MrWellman is referring to
a repair that the crew helped him with that was outside the scope of the
insurance claim that had nothing to do with our project. He asked if they could
assist him with a another project in his house that he was working on. The team
helped him one day at no cost to the homeowner. He advised he had no money to
pay. The repairs that were done according to the contract were done
professionally of high quality and according to the insurance scope of work.
We
have scheduled to visit his residence one final time this Thursday, 10/23. We
think every reasonable attempt has been made to satisfy *** *** in
accordance with the original contract of work
With
regard to the animals* *** *** has always struggled with pests in his
house. We inspected the area that he was concerned about and found no evidence
of any such pests. M** *** has used a pest removal company in the past from
prior incidences that are unrelated to our repairs. In an effort to further
please him, we are sending this same company back out to
investigate
Please
feel free to contact *** *** *** *** ** *** should you
have any questions or wish to discuss the situation further

We have been working with *** *** prior to and after
receiving the complaint. With regard to the repairs he feels are
unsatisfactory *** *** is referring to a repair that the crew helped
him with that was outside the scope of the insurance claim
that had nothing to
do with our project. He asked if they could assist him with a another
project in his house that he was working on. The team helped him one day
at no cost to the homeowner. He advised he had no money to pay. The
repairs that were done according to the contract were done professionally of
high quality and according to the insurance scope of work.
With regard to the animals, *** *** has always
struggled with pests in his house. We inspected the area that he was
concerned about and found no evidence of any such pests*** *** has
used a pest removal company in the past from prior incidences that are
unrelated to our repairs. In an effort to further please him, we have put
him in contact with a different pest controls service to investigate his claims
One further point to note is that *** *** is
suffering from a terminal illness, and is prescribed very strong medication
which can at times adversely affect his actions, perception and judgment.
We were advised of this by *** *** throughout the repairs and have
experienced this first hand. For this reason, we are more willing to
appeas* *** ***. We will work through the situation wit* *** *** One of our crews is scheduled next week to revisit and touch up some minor
concerns that he had, as well the exterminator/pest specialist he requested has
been in contact with *** ***
Considering the nature of this situation we request that
the complaint not be made public, as well the details of this response to not
be provided to *** *** as to not further agitate his condition
Please feel free to contact *** *** Operations Manager
at *** should you have any questions or wish to discuss the
situation further. We can send any photos evidence of the repairs we performed. We are unsure of the specific complaint tha* *** *** was making to the Revdex.com at this time if any with regard to the repairs made
Regards,
*** *** | Operations
Manager | HRN, LLC | Construction
and Restoration
Fire | Smoke | Wind |
Hail | Water | Mold
Fair Avenue NW
New Philadelphia, Ohio
P877.453.4339 |
C330.201.2330 | F
** ***
** ***