The Inn at East Wind

Hi [redacted] , I received your email today Friday, in reference to this case # [redacted] ,it was in my junk box folder which is probably why it says second notice, wehave spoken to the complainant and did agree to refund her back the $5,800payment in questionPlease let me know if we need to send any other correspondence.Thank You [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
there may still be an issue with original deposit but have been informed I cant find out any info until may 2015. the contract says I am responsible for 5% of the amount pending booking of the venue. original deposit amount was $so im not really sure how this works and no one at east wind seems to be able to explain it to me. when I asked about refunding the deposit again told I need to wait until the venue is booked or if not will discuss after date of wedding.
Sincerely,
*** ***

Hi [redacted], I received your email today Friday, 1/**/15 in reference to this case # [redacted],it was in my junk box folder which is probably why it says second notice, wehave spoken to the complainant and did agree to refund her back the $5,800payment in question. Please let me know if we need...

to send any other correspondence.Thank You[redacted]

I attended a bridal expo at East Wind Caterers in 2016. I was happy with the venue and spoke with a scheduling coordinator about booking my wedding at the facility. Booklets were handed to us and monetary figures where put pen to paper. No contract was signed, but my fiancé and I were happy with the venue. We had to discuss money first. The following month I called the scheduling coordinator and we booked the venue. I was told they accept charge cards and I should place a deposit as soon as possible because my wedding date was a popular one. Done Deal! $1900.00 was charged. Eight months later I received a payment reminder, requesting additional money towards the balance. Since I already made the deposit, I knew my event was a given for that day, so I obliged and mailed out a check. I then called the venue several times thereafter to have more questions answered regarding my special day. I was not pleased. I called several times and no one was available to assist me. I tried speaking with the initial scheduling coordinator but she was too busy planning her own wedding to help me with mine - AND SHE WORKS THERE! I was transferred to so many different people who said they would call me back, but no one ever did. Finally, after discussions with my fiancé, we decided it was best to cancel. Suddenly, they were attentive and I actually spoke with someone. We were then advised there would be a $100.00 cancellation fee - which was stated in the contract. They also held back $95.00 stating that was the fee for the initial down payment on the charge card. This was NOT mentioned in the contract. Like I said before, I would have been more than happy to mail a check, but the scheduling coordinator pushed for a quicker monetary retention via a charge card. At least I used American Express...NOW I WANT MY MONEY BACK!

"Most of what retailers can and cannot do involving credit and debit cards is governed by their contracts with the card companies, not by state or federal law," wrote J. Craig Shearman, vice president of government affairs and public relations for the National Retail Federation in Washington, D.C., in an email. "So the question is not 'Is it legal?' but rather, 'Do the card companies allow it?'"
Under a court settlement that went into effect in January 2013, retailers in many states are allowed to add a surcharge to credit (but not debit) card payments made by Visa and MasterCard. Currently, merchants can pass along fees in the form of a surcharge equal to what they pay to accept the card, up to 4 percent.
However, when merchants add a surcharge to Visa and MasterCard transactions, they must also add it to purchases on American Express cards. That leads to a dilemma: Doing this would put merchants in violation of American Express rules, which block such surcharges. There are 10 states that bans surcharges: California, Colorado, Connecticut, Florida, Kansas, Maine, Massachusetts, New York, Oklahoma and Texas.

Be careful Ladies and Gents...every little bit they take adds up...

Sincerely,
Zero stars for satisfaction rating for this venue.

Review: we booked a wedding here and gave a deposit of $2800.00 on may **, 2014. we made an installment payment of $5800.00 on or about September **, 2014. in October my daughter broke off her engagement and we notified east wind in writing that we were cancelling the wedding. their contract clearly says the deposit will be held pending the rebooking of the venue which I know they have not rebooked as of today. however, I spoke with [redacted] today who spoke with the manager about refunding the $5800.00 as that was not part of the deposit but the installment payment towards the wedding. they informed me that they will not issue a refund of the $5800.00 until the venue is booked and 30 days has passed from that time. I understand the deposit night not be refundable but the installment is NOT part of the deposit amount. when I asked what happens if the venue is not booked she said to call in may and we can discuss it.Desired Settlement: refund of installment payment. deposit as per contract agreement I have no problem with

Business

Response:

Hi [redacted], I received your email today Friday, 1/**/15 in reference to this case # [redacted],it was in my junk box folder which is probably why it says second notice, wehave spoken to the complainant and did agree to refund her back the $5,800payment in question. Please let me know if we need to send any other correspondence.Thank You[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

there may still be an issue with original deposit but have been informed I cant find out any info until may 2015. the contract says I am responsible for 5% of the amount pending booking of the venue. original deposit amount was $2800.00 so im not really sure how this works and no one at east wind seems to be able to explain it to me. when I asked about refunding the deposit again told I need to wait until the venue is booked or if not will discuss after date of wedding.

Sincerely,

Review: My wedding was booked through East Wind and I was told my contract was "Pending the Tasting" (which I have in writing) and I can cancel at any time. The woman who helped me no longer works there. Another man, [redacted] took over and refuses to refund the full amount. He sent a check for $1325 when the full amount was supposed to be $1500. He is now claiming there are "fees" and none of this was stated to me during signing, nor is it on the contract. My wedding was cancelled and I would like the remaining $175 returned as a check.Desired Settlement: $175 check mailed to me.

Consumer

Response:

At this time, I have not been contacted by The Inn at East Wind regarding complaint ID [redacted].

Sincerely,