The Inn at Portland

Revdex.com:At this time, I have not been contacted by transcare corp regarding complaint ID [redacted] .The agent I spoke with the same day I filed this complaint said she would send documentation (additional bills).Nothing from them.Sincerely, [redacted] **

[redacted] is complaining that she was charged $for mileage on Our ambulance responded to a call to take [redacted] from her Dr's office to the ER at Montefiore HospitalThe trip was less than a mile drive but as all ambulance companies do, we charge per mileWe do not charge by a tenth of a mileOur billing rate is $a mile, which is well within the best practice scope of NY Ambulance Billing [redacted] seems to only be complaining about our mileage chargeNot our transport charge which was $551.25, which is again, well within best practice scope of NY Ambulance BillingIf [redacted] calls us to say she cannot afford the bill, we'd be happy to work something out with herAs of today, we have not heard from [redacted] ***, other than her telling us she was waiting for her health care card

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I still think the ambulance fee is way too muchAnd I did call and speak with a representative, and they only wanted to take $offMy insurance is not paying for it, and I can't afford a bill that high, for a few minutes in a ambulance
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

** *** has been sent multiple statements about the balance of her billShe refuses to pay the bill because she states it's too muchWe could have worked out a payment plan with her if she wanted toAs of now, her claim has been referred to a Collection AgencyIf she wants to make a payment, she can work with themWe tried working with *** *** but she has not responded to numerous bills from usJust because *** *** doesn't think it's worth the amount of money, doesn't mean she should not pay itShe used our service and we charged her for our services renderedAs mentioned in our previous response, our rates are comparable to every ambulance company rates in the industry and in NY specificallyWe are actually on the lower side of billing ratesOur position is that we tried to work with *** *** and she doesn't want to pay what is due usWe have done nothing wrong

Revdex.com:At this time, I have not been contacted by transcare corp regarding complaint ID [redacted].The agent I spoke with the same day I filed this complaint said she would send documentation (additional bills).Nothing from them.Sincerely,[redacted]

[redacted] is complaining that she was charged $9.45 for mileage on 11/**/14. Our ambulance responded to a call to take [redacted] from her Dr's office to the ER at Montefiore Hospital. The trip was less than a mile drive but as all ambulance companies do, we charge per mile. We do not charge by a...

tenth of a mile. Our normal billing rate is $9.45 a mile, which is well within the best practice scope of NY Ambulance Billing. [redacted] seems to only be complaining about our mileage charge. Not our transport charge which was $551.25, which is again, well within best practice scope of NY Ambulance Billing. If [redacted] calls us to say she cannot afford the bill, we'd be happy to work something out with her. As of today, we have not heard from [redacted], other than her telling us she was waiting for her health care card.