First and foremost I would like to apologize for the mishap in this case .As our number priority is to give exceptional service none the less my staff failed to achieve this gal with youThis matter has been addressed and proper action has been taken in placeSecondly I can truly understand how frustration this can beBeing that this reservation was booked through the 3rd party , they generate the reservation and feed it into our systemFailure to appear in our system or the disconnect , 3rd party should be taking care of this inconvenience for you and I understand reservation was paid but only they can locate and ratify the reservation .Due to their lack of communication of getting the reservation in the system on timeI truly apologizeI will try to get some closure for you from the 3rd party and see why they failed to get the reservation into our system in a timely mannerOnce again thank you for your time and cooperation in this matter
As per contract and hotel policy check in times we charge extra for early check inJust because this is available does not mean we are allowed to waive this fee and check them inPer our hotel agreement even if the guest booked at the hotel our standard cancelation policy is hours and there is no cancelation
Complaint: ***
I am rejecting this response because: I went inside the hotel to book a room at 2/2:am I clearl stated to her I needed a room I then proceeded to show her a price on my phone and she said they do not match prices with third parties I said so I can book online she said yesClearly knowing since I stated when I walked in the hotel that I needed a room.I cancelled my room way before hours Since I cancelled not even mins after I booked online on the of a June And have been asking for a refund since then and even had Expedia explain the situation since the of June.
Regards,
*** ***
Complaint: ***
I am rejecting this response because: You said cancellations within hours.I canceled wimins Your front desk guest service personnel deceived us I asked for a room walking into the hotel Showed her a price online and she said that you do not match and that it was cheaper to book online This was at 2/2:am I booked online because I walked in your hotel asking for a rooms She stated that you do not price match and that it was cheaper to book online Your front desk personnel saying that after I asked for a room and then turning around saying that check in is at pm When clearly I came in at 2/2:AM asking for a room Your front desk personnel knew exactly what she was doing to con people.
Regards,
*** ***
As per contract and hotel policy check in times we charge extra for early check in. Just because this is available does not mean we are allowed to waive this fee and check them in. Per our hotel agreement even if the guest booked at the hotel our standard cancelation policy is 72 hours and...
Sir cancelation was not in the time frame. Even as stated before if you needed the room then you should have directly booked at the hotel>The hotel times doe not change over into the system without avoiding the penalty. As a result when booked that this was a no cancel reservation. Similarly protocol police of airlines. We apologize for the inconvienvance and we hope you next stay is a better experience.
As per contract and hotel policy check in times we charge extra for early check in. Just because this is available does not mean we are allowed to waive this fee and check them in. Per our hotel agreement even if the guest booked at the hotel our standard cancelation policy is 72 hours and there is no cancelation.
First and foremost I would like to apologize for the mishap in this case .As our number priority is to give exceptional service none the less my staff failed to achieve this gal with you. This matter has been addressed and proper action has been taken in place. Secondly I can truly understand how...
frustration this can be. Being that this reservation was booked through the 3rd party , they generate the reservation and feed it into our system. Failure to appear in our system or the disconnect , 3rd party should be taking care of this inconvenience for you and I understand reservation was paid but only they can locate and ratify the reservation .Due to their lack of communication of getting the reservation in the system on time. I truly apologize. I will try to get some closure for you from the 3rd party and see why they failed to get the reservation into our system in a timely manner. Once again thank you for your time and cooperation in this matter.
First and foremost I would like to apologize for the mishap in this case .As our number priority is to give exceptional service none the less my staff failed to achieve this gal with youThis matter has been addressed and proper action has been taken in placeSecondly I can truly understand how frustration this can beBeing that this reservation was booked through the 3rd party , they generate the reservation and feed it into our systemFailure to appear in our system or the disconnect , 3rd party should be taking care of this inconvenience for you and I understand reservation was paid but only they can locate and ratify the reservation .Due to their lack of communication of getting the reservation in the system on timeI truly apologizeI will try to get some closure for you from the 3rd party and see why they failed to get the reservation into our system in a timely mannerOnce again thank you for your time and cooperation in this matter
As per contract and hotel policy check in times we charge extra for early check inJust because this is available does not mean we are allowed to waive this fee and check them inPer our hotel agreement even if the guest booked at the hotel our standard cancelation policy is hours and there is no cancelation
Complaint: ***
I am rejecting this response because: I went inside the hotel to book a room at 2/2:am I clearl stated to her I needed a room I then proceeded to show her a price on my phone and she said they do not match prices with third parties I said so I can book online she said yesClearly knowing since I stated when I walked in the hotel that I needed a room.I cancelled my room way before hours Since I cancelled not even mins after I booked online on the of a June And have been asking for a refund since then and even had Expedia explain the situation since the of June.
Regards,
*** ***
Complaint: ***
I am rejecting this response because: You said cancellations within hours.I canceled wimins Your front desk guest service personnel deceived us I asked for a room walking into the hotel Showed her a price online and she said that you do not match and that it was cheaper to book online This was at 2/2:am I booked online because I walked in your hotel asking for a rooms She stated that you do not price match and that it was cheaper to book online Your front desk personnel saying that after I asked for a room and then turning around saying that check in is at pm When clearly I came in at 2/2:AM asking for a room Your front desk personnel knew exactly what she was doing to con people.
Regards,
*** ***
As per contract and hotel policy check in times we charge extra for early check in. Just because this is available does not mean we are allowed to waive this fee and check them in. Per our hotel agreement even if the guest booked at the hotel our standard cancelation policy is 72 hours and...
there is no cancelation.
Sir cancelation was not in the time frame. Even as stated before if you needed the room then you should have directly booked at the hotel>The hotel times doe not change over into the system without avoiding the penalty. As a result when booked that this was a no cancel reservation. Similarly protocol police of airlines. We apologize for the inconvienvance and we hope you next stay is a better experience.
As per contract and hotel policy check in times we charge extra for early check in. Just because this is available does not mean we are allowed to waive this fee and check them in. Per our hotel agreement even if the guest booked at the hotel our standard cancelation policy is 72 hours and there is no cancelation.
First and foremost I would like to apologize for the mishap in this case .As our number priority is to give exceptional service none the less my staff failed to achieve this gal with you. This matter has been addressed and proper action has been taken in place. Secondly I can truly understand how...
frustration this can be. Being that this reservation was booked through the 3rd party , they generate the reservation and feed it into our system. Failure to appear in our system or the disconnect , 3rd party should be taking care of this inconvenience for you and I understand reservation was paid but only they can locate and ratify the reservation .Due to their lack of communication of getting the reservation in the system on time. I truly apologize. I will try to get some closure for you from the 3rd party and see why they failed to get the reservation into our system in a timely manner. Once again thank you for your time and cooperation in this matter.