The Irish Jewelry Company

We have responded multiple times to this matter the following: We cannot be held responsible if the package was in the wrong PO BoxThe package was not located until the sender contacted the Post Office as instructed"As stated previously as of your return was not in our PO Box As stated previously the post office probably located the package after you contacted themThe package was mostly likely in the wrong PO BoxPlease note that we have issued a credit for your return as the package was delivered this afternoonPlease note that it appears the item was sent back in a 5xenvelope which would fit without issue in our PO BoxPlease note the package did not require a signature so there was no notificationPriority Mail 2-Day™ does not require a signature of notification since it is only insured up to $50.00.""As stated as of Friday no notice regarding your package was in our PO BOXAs stated we contacted the post master regarding your packageIf they have located the notice which was probably in the wrong PO BOX after our conversation then we will issue your credit in 24hoursPlease note that your credit is pending until such timeWe are delighted to accept your RETURN and credit your cardPlease note that abusive and threatening calls to our staff and owner is unnecessary and unwarrantedSlanderous accusations against our company are handled by our attorney to the full extent of the law as all of our correspondence with [redacted] is documented.""Thank you for contacting usUnfortunately we still do not have this boxAlthough your tracking information states that the box was "ARRIVED" to the [redacted] PO Office it however is does not stated "DELIVERED"Unfortunately your package is NOT IN OUR PO BOX as of Friday and the tracking information does not state that your package has been signed for by The Irish Jewelry CompanyWe did not sign for your box because we are not in possession of itSince we are not the shipper with cannot issue a lost package claim with the post office and initiate a search for your packageHowever we have taken steps to notify the local post masterUnfortunately you as the shipper must initiate the lost package claim with the post officeSince your package was sent Priority Mail 2-Day™ and is "Insured" this should not be an issue and should be resolved by the Post OfficeFor this very reason when we issued your RA# we stated the following should your package be lost either in transit or at the Post Office:"For your own protection when returning product we advise that you return your purchase to us via an insured courier such as [redacted] Parcel PostPlease retain a copy of your original receipt for your recordsThe Irish Jewelry Company will not be held responsible for any items damaged or lost in transitThe customer assumes responsibility for insuring the return shipment and filing the claim for lost or damaged returnsShipping and packaging costs are non refundable"The Irish Jewelry CompanyPhone Message:Date : Aug [redacted] 10:40:AM From : WIRELESS CALLER ( [redacted] ) To : ( [redacted] ) "My name is [redacted] ***My number is ###-###-####I'm calling in regards to a ring that I sent back two weeks ago that is still sitting in your PO Box waiting to be picked upI would like to call back today or I'm lodging a complaint with the Revdex.com which will be the first one lodged against your companyThank youGoodbye."

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer HeRe: [The Irish Jewelry Company] Re: Re: [The Irish Jewelry Company] Re: Name: *** *** E-mail: *** Telephone: *** Comment: my boyfriend bought me a claddagh ri...From:*** To:support ***Date:Mon, Aug **, 4:pmAttachmentpicture031.jpg THE ATTACHED IS A COPY OF THE INSURED US POST OFFICE RECEIPT FOR NO also no credit has been sent to the debit card company so we want a replacement ring issued with expedited shipping like the original asap and we would also like the information on ur attorney so we can send them all the correspondence that I have from emails and the postal offices.*** ***
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In order for the Revdex.com to appropriately process your response, you MUST answer the question aboveSincerely,*** *** %

We have responded multiple times to this matter the following: We cannot be held responsible if the package was in the wrong PO Box. The package was not located until the sender contacted the Post Office as instructed. "As stated previously as of 8/**/15 your return was not in our PO Box....

As stated previously the post office probably located the package after you contacted them. The package was mostly likely in the wrong PO Box. Please note that we have issued a credit for your return as the package was delivered this afternoon. Please note that it appears the item was sent back in a 5x7 envelope which would fit without issue in our PO Box. Please note the package did not require a signature so there was no notification. Priority Mail 2-Day™ does not require a signature of notification since it is only insured up to $50.00.""As stated as of Friday 8/**/15 no notice regarding your package was in our PO BOX. As stated we contacted the post master regarding your package. If they have located the notice which was probably in the wrong PO BOX after our conversation then we will issue your credit in 24hours. Please note that your credit is pending until such time. We are delighted to accept your RETURN and credit your card. Please note that abusive and threatening calls to our staff and owner is unnecessary and unwarranted. Slanderous accusations against our company are handled by our attorney to the full extent of the law as all of our correspondence with [redacted] is documented.""Thank you for contacting us. Unfortunately we still do not have this box. Although your tracking information states that the box was "ARRIVED" to the [redacted] PO Office it however is does not stated "DELIVERED". Unfortunately your package is NOT IN OUR PO BOX as of Friday 8/**/15 and the tracking information does not state that your package has been signed for by The Irish Jewelry Company. We did not sign for your box because we are not in possession of it. Since we are not the shipper with cannot issue a lost package claim with the post office and initiate a search for your package. However we have taken steps to notify the local post master. Unfortunately you as the shipper must initiate the lost package claim with the post office. Since your package was sent Priority Mail 2-Day™ and is "Insured" this should not be an issue and should be resolved by the Post Office. For this very reason when we issued your RA# we stated the following should your package be lost either in transit or at the Post Office:"For your own protection when returning product we advise that you return your purchase to us via an insured courier such as [redacted] Parcel Post. Please retain a copy of your original receipt for your records. The Irish Jewelry Company will not be held responsible for any items damaged or lost in transit. The customer assumes responsibility for insuring the return shipment and filing the claim for lost or damaged returns. Shipping and packaging costs are non refundable. "The Irish Jewelry CompanyPhone Message:Date : Aug ** 2015 10:40:24 AM From : WIRELESS CALLER ([redacted]) To : ([redacted]) "My name is [redacted]. My number is ###-###-####. I'm calling in regards to a ring that I sent back two weeks ago that is still sitting in your PO Box waiting to be picked up. I would like to call back today or I'm lodging a complaint with the Revdex.com which will be the first one lodged against your company. Thank you. Goodbye."

Review: a ring exchange that I sent back because of the diamond falling out of my ring 2 days after receiving itDesired Settlement: On aug * 2015 I sent a ring back to this company that was 2 day priority mail insured for 230.00 it was delivered to the companys p.o. box on aug ** 2015 I just got off the phone wiith the [redacted] post office and they informed me that the company received noticed on the [redacted] that there was a package waiting at the post office that needed to be signed for, which still has not been picked up. I have also been emailing a company representative named jenn who I have emailed last week a copy of the actual tracking page from the [redacted] site showing that my ring is waiting to be picked up still with no resolution.

Business

Response:

We have responded multiple times to this matter the following: We cannot be held responsible if the package was in the wrong PO Box. The package was not located until the sender contacted the Post Office as instructed. "As stated previously as of 8/**/15 your return was not in our PO Box. As stated previously the post office probably located the package after you contacted them. The package was mostly likely in the wrong PO Box. Please note that we have issued a credit for your return as the package was delivered this afternoon. Please note that it appears the item was sent back in a 5x7 envelope which would fit without issue in our PO Box. Please note the package did not require a signature so there was no notification. Priority Mail 2-Day™ does not require a signature of notification since it is only insured up to $50.00.""As stated as of Friday 8/**/15 no notice regarding your package was in our PO BOX. As stated we contacted the post master regarding your package. If they have located the notice which was probably in the wrong PO BOX after our conversation then we will issue your credit in 24hours. Please note that your credit is pending until such time. We are delighted to accept your RETURN and credit your card. Please note that abusive and threatening calls to our staff and owner is unnecessary and unwarranted. Slanderous accusations against our company are handled by our attorney to the full extent of the law as all of our correspondence with [redacted] is documented.""Thank you for contacting us. Unfortunately we still do not have this box. Although your tracking information states that the box was "ARRIVED" to the [redacted] PO Office it however is does not stated "DELIVERED". Unfortunately your package is NOT IN OUR PO BOX as of Friday 8/**/15 and the tracking information does not state that your package has been signed for by The Irish Jewelry Company. We did not sign for your box because we are not in possession of it. Since we are not the shipper with cannot issue a lost package claim with the post office and initiate a search for your package. However we have taken steps to notify the local post master. Unfortunately you as the shipper must initiate the lost package claim with the post office. Since your package was sent Priority Mail 2-Day™ and is "Insured" this should not be an issue and should be resolved by the Post Office. For this very reason when we issued your RA# we stated the following should your package be lost either in transit or at the Post Office:"For your own protection when returning product we advise that you return your purchase to us via an insured courier such as [redacted] Parcel Post. Please retain a copy of your original receipt for your records. The Irish Jewelry Company will not be held responsible for any items damaged or lost in transit. The customer assumes responsibility for insuring the return shipment and filing the claim for lost or damaged returns. Shipping and packaging costs are non refundable. "The Irish Jewelry CompanyPhone Message:Date : Aug ** 2015 10:40:24 AM From : WIRELESS CALLER ([redacted]) To : ([redacted]) "My name is [redacted]. My number is ###-###-####. I'm calling in regards to a ring that I sent back two weeks ago that is still sitting in your PO Box waiting to be picked up. I would like to call back today or I'm lodging a complaint with the Revdex.com which will be the first one lodged against your company. Thank you. Goodbye."

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer HeRe: [The Irish Jewelry Company] Re: Re: [The Irish Jewelry Company] Re: Name: [redacted] E-mail: [redacted] Telephone: [redacted] Comment: my boyfriend bought me a claddagh ri...From:[redacted] <[redacted]>To:support [redacted]Date:Mon, Aug **, 2015 4:43 pmAttachmentpicture031.jpg THE ATTACHED IS A COPY OF THE INSURED US POST OFFICE RECEIPT FOR 230.00 NO 50.00 also no credit has been sent to the debit card company so we want a replacement ring issued with expedited shipping like the original asap and we would also like the information on ur attorney so we can send them all the correspondence that I have from emails and the postal offices.[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted] %

Business

Response:

I'm not sure why she is objecting. I credit for the item was issued. [redacted] is not the purchaser. The item was sent back for replacement as it appear the prong holding the diamond plate must have gotten caught on something and loosened causing the heart shaped diamond plate to fall out. As is our policy we had no issue with repairing or replacing this item free of charge. The package was returned to us via priority mail. Although it was received by the local post office it was not in our companies po box. It was misplaced by the post office within the facility although we can't get a straight story from either parties involved. We explained to [redacted] that as the shipper she had to place the lost package request through the [redacted] for a search to be initiated several times. After [redacted] finally contacted the [redacted] the package was located and delivered to us the same day. Upon receipt of the return as per her [redacted]etting phone call to IJC she stated she was returning the item. We issued a credit for $199 the cost of the purchase. The purchaser was credited to his credit card. As stated on our sight and as agreed to at check out all shipping charges on returns are non refundable including original shipping charges and return shipping charges. If [redacted] would like a replacement item sent, the original purchaser simply has to log into his account and repurchase the item, as he has already received a full credit for cost of the them. We will happily credit him for the return shipping of his reorder ($10.35) and adjust the price once the reorder is placed and ship the item to him via [redacted] ground shipping free of charge. Unfortunately given the way this transaction has transpired we must have all future transactions and correspondence documented regarding this purchase.