The Ivy Basket

Revdex.com spoke with the businessThe part that was needed had to be ordered three times, each time from a different sourceHowever, each time the part came in there was an issuesAfter the third time the business and the consumer discussed the issues and it was determined that another part would not be ordered

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution is the only courseI wish the business had disclosed the possibility that a part could not be locatedThat would have averted the problemThe business needs to improve its communications to customersMy remaining disappointment is that there was no salvage offerSome parts on the TV obviously could be used in future repairsThank you for your assistanceI probably will not be buying a [redacted] in the future since its authorized repair shop can't repair company productsIt was an unpleasant surprise Regards, [redacted]

Revdex.com spoke with the business. The part that was needed had to be ordered three times, each time from a different source. However, each time the part came in there was an issues. After the third time the business and the consumer discussed the issues and it was determined that another part would not...

be ordered.

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution is the only course. I wish the business had disclosed the possibility that a part could not be located. That would have averted the problem. The business needs to improve its communications to customers. My remaining disappointment is that there was no salvage offer. Some parts on the TV obviously could be used in future repairs. Thank you for your assistance. I probably will not be buying a [redacted] in the future since its authorized repair shop can't repair company products. It was an unpleasant surprise. 
Regards,[redacted]