The Jessica Beath Clinic

With regards to the above mentioned complaint filed by [redacted] , we did indeed perform a neuter surgery for her dog [redacted] on March 9th, Ms [redacted] called during the day of the 9th to check up on her dogOur employee spoke with her and advised that [redacted] surgery was not yet complete but sensing that Ms [redacted] was concerned, she advised that we would contact her as soon as his surgery was completedWhen [redacted] surgery was complete, she contacted Ms [redacted] with an update that the surgery went very well and that [redacted] was currently recovering from his anesthesiaShe also advised her at that time, we would contact her as soon as he was fully recovered and ready to go homeMs [redacted] did not wait for us to call her, she showed up very early expecting to take *** homeWe explained to her that he was not yet fully recovered from surgery so we could not yet release himShe verbally expressed frustration at that time so we attempted to accommodate her by reviewing all the poinformation, answering any questions she had and getting her checked out while she was waiting for [redacted] to be readyA written copy of all post-operative instructions was given to Ms [redacted] at that time (see attached)The next day, March 10th, Ms [redacted] left a message that stated [redacted] was here the day prior and accused us of not preforming the neuter surgeryOur employee returned her call right away but reached her voicemailShe left a message for Ms [redacted] to explain we did indeed perform the surgery and what she was probably seeing was the remaining scrotum which is not removed during a neuter surgeryShe also explained that there could be some swelling and advised her if she had any concerns what-so-ever that she should bring [redacted] in for a post of check-upThis could be done anytime Monday – Friday between 8:am and 5:pm, this is a no charge service and an appointment is not necessaryI personally witnessed my employee leave this message for Ms [redacted] so am very confused by her statement that she never received a messageLater the same day, Ms [redacted] called back to our clinicMy employee answered the phone, Ms [redacted] started off the phone call by saying “It’s about time you answered the damn phone” Our employee attempted to speak with her in a professional manner, she reiterated to her that if she has any concerns about [redacted] condition to please bring him in so we could check-him, Ms [redacted] accused her of lying – continued to use profanity and became belligerent adding her threats of contacting the Revdex.comShe did inform Ms [redacted] that contacting the [redacted] *** [redacted] [redacted] Revdex.com was certainly her right and stated “I hope you have a nice day” prior to ending the conversationMy employees are advised that if a customer starts using profanity or becomes threatening in any way to end the conversationI am sorry that Ms [redacted] feels dissatisfies with our serviceWe operate a very high volume, non-profit, low cost spay/neuter clinic and unfortunately cannot dedicate our staff to answering the phone at all times during our dayAt peak hours we are taking care of the animals, communicating between the clients and our vets who are in surgery, returning phone calls, handling waclients and answering the phones as frequently as possibleWe performed the service that Ms [redacted] was charged for at a more than reasonable priceI do not believe a refund is warrantedThank you,Cyndie J***The Jessica Beath Clinic [redacted]

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.]Im not gonna fight any more than thisBut I would like to add that they check out their reviews on the practice as they will see I am not the only one who has complainedALSO if im leaving messages AFTER they said they called me, why are they not following up.??.....BUT yet again their communication is seriously lacking!! I will be calling around to my local vets and posting more negative reviews of buyer beware!! Thankfully my dog is ok, right now but has developed a cough/gag Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] @richmond.Revdex.com.org Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]Im not gonna fight any more than this. But I would like to add that they check out their reviews on the practice as they will see I am not the only one who has complained. ALSO if im leaving messages AFTER they said they called me, why are they not following up.??.....BUT yet again their communication is seriously lacking!! I will be calling around to my local vets and posting more negative reviews of buyer beware!! Thankfully my dog is ok, right now but has developed a cough/gag...
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]@richmond.Revdex.com.org.
Regards,[redacted]

With regards to the above mentioned complaint filed by [redacted], we did indeed perform a neuter surgery for her dog [redacted] on March 9th, 2017. Ms. [redacted] called during the day of the 9th to check up on her dog. Our employee spoke with her and advised that [redacted] surgery was not...

yet complete but sensing that Ms. [redacted] was concerned, she advised that we would contact her as soon as his surgery was completed. When [redacted] surgery was complete, she contacted Ms. [redacted] with an update that the surgery went very well and that [redacted] was currently recovering from his anesthesia. She also advised her at that time, we would contact her as soon as he was fully recovered and ready to go home. Ms. [redacted] did not wait for us to call her, she showed up very early expecting to take [redacted] home. We explained to her that he was not yet fully recovered from surgery so we could not yet release him. She verbally expressed frustration at that time so we attempted to accommodate her by reviewing all the post-op information, answering any questions she had and getting her checked out while she was waiting for [redacted] to be ready. A written copy of all post-operative instructions was given to Ms. [redacted] at that time (see attached). The next day, March 10th, Ms. [redacted] left a message that stated [redacted] was here the day prior and accused us of not preforming the neuter surgery. Our employee returned her call right away but reached her voicemail. She left a message for Ms. [redacted] to explain we did indeed perform the surgery and what she was probably seeing was the remaining scrotum which is not removed during a neuter surgery. She also explained that there could be some swelling and advised her if she had any concerns what-so-ever that she should bring [redacted] in for a post of check-up. This could be done anytime Monday – Friday between 8:00 am and 5:00 pm, this is a no charge service and an appointment is not necessary. I personally witnessed my employee leave this message for Ms. [redacted] so am very confused by her statement that she never received a message. Later the same day, Ms. [redacted] called back to our clinic. My employee answered the phone, Ms. [redacted] started off the phone call by saying “It’s about time you answered the damn phone” Our employee attempted to speak with her in a professional manner, she reiterated to her that if she has any concerns about [redacted] condition to please bring him in so we could check-him, Ms. [redacted] accused her of lying – continued to use profanity and became belligerent adding her threats of contacting the Revdex.com. She did inform Ms. [redacted] that contacting the [redacted] Revdex.com was certainly her right and stated “I hope you have a nice day” prior to ending the conversation. My employees are advised that if a customer starts using profanity or becomes threatening in any way to end the conversation. I am sorry that Ms. [redacted] feels dissatisfies with our service. We operate a very high volume, non-profit, low cost spay/neuter clinic and unfortunately cannot dedicate our staff to answering the phone at all times during our day. At peak hours we are taking care of the animals, communicating between the clients and our vets who are in surgery, returning phone calls, handling walk-in clients and answering the phones as frequently as possible. We performed the service that Ms. [redacted] was charged for at a more than reasonable price. I do not believe a refund is warranted. Thank you,Cyndie J[redacted]The Jessica Beath Clinic[redacted]
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