The Jiu-jitsu Academt of Southern Maryland Reviews (%countItem)
The Jiu-jitsu Academt of Southern Maryland Rating
Address: 4474 White Plains Ln, White Plains, Maryland, United States, 20695-3019
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After notifying the new owner we no longer wished to be billed (auto-drafted) and would no longer be attending the dojo, he still drafted money from our account for services he did not provide. When asked to refund the money he stated he spent money improving the dojo and various other excuses but would not refund the money.
To: Revdex.com
Re: Letter dated 31 July 2019
I have attached copies of email communication to this reply. The emails serve as the accurate contemporaneous history of communications about the complainer's withdraw of membership from the gym. The emails reflect a different account than the complainer's customer statement of problem on your form. The contract with the gym allowed for cancellation of membership upon written notice given 15 days prior to the next payment due. Cancellation notice was received from the complainer on Sunday July 21. The billing date in the contract was the 22nd day of each month. The complainer was charged for the final bill for which he was obligated in July 2019. Cancellation was acknowledged and accepted as applicable for cancellation prior to the August 2019 billing.
Monday, August 19, 2019 From: The Jiu-Jitsu Academy Inc To: Revdex.com Re: Letter dated 12 August 2019
In addition to written email communication contradicting the original assertions of the complainer, the documentation clearly contradicts the complainer's additional statements.
The complainer states “As soon as it was discovered the business was indeed under new ownership, I cancelled any further business with them". The complainer's statement is false. The complainer sent questions about the direction of the business under new ownership via email on Thursday, June 20", 2019. A detailed response was prepared and delivered via reply email also on Thursday, June 20th 2019.
Copies of the emails are attached as evidentiary support that the complainer's statement is false. The documentation clearly indicates that the complainer was indeed aware of the ownership change prior to the June 2019 billing. Membership was not cancelled by the complainer until over one month later.
The complainer further makes a false claim in stating “Even after cancelling our business, they continued to bill us for services not rendered."
As stated in the original response, the documentation clearly indicates that the complainer did not submit the required 15 day notice of cancellation until Sunday, July 219 2019.
The required 15 day notice of cancellation was received and acknowledged. The billing in July was completed in accord with the terms of membership contract.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
The e-mails state “As the change in ownership progresses”. As far as anyone knew, parties we in talks but nothing had been finalized. The new owner never stated that he was the new owner or the business had indeed purchased the business. His assertion that I was anything less than truthful continues to show the type of person he is. Once he told me he was the new owner, I immediately canceled my agreement.
If the new owner can simply provide the written documentation as to when he disseminated an announcement of the new ownership we could conclude this complaint. If he has something from social media or an e-mail sent out to the clients that would be appreciated.
Regards
After notifying the new owner we no longer wished to be billed (auto-drafted) and would no longer be attending the dojo, he still drafted money from our account for services he did not provide. When asked to refund the money he stated he spent money improving the dojo and various other excuses but would not refund the money.
To: Revdex.com
Re: Letter dated 31 July 2019
I have attached copies of email communication to this reply. The emails serve as the accurate contemporaneous history of communications about the complainer's withdraw of membership from the gym. The emails reflect a different account than the complainer's customer statement of problem on your form. The contract with the gym allowed for cancellation of membership upon written notice given 15 days prior to the next payment due. Cancellation notice was received from the complainer on Sunday July 21. The billing date in the contract was the 22nd day of each month. The complainer was charged for the final bill for which he was obligated in July 2019. Cancellation was acknowledged and accepted as applicable for cancellation prior to the August 2019 billing.
Monday, August 19, 2019 From: The Jiu-Jitsu Academy Inc To: Revdex.com Re: Letter dated 12 August 2019
In addition to written email communication contradicting the original assertions of the complainer, the documentation clearly contradicts the complainer's additional statements.
The complainer states “As soon as it was discovered the business was indeed under new ownership, I cancelled any further business with them". The complainer's statement is false. The complainer sent questions about the direction of the business under new ownership via email on Thursday, June 20", 2019. A detailed response was prepared and delivered via reply email also on Thursday, June 20th 2019.
Copies of the emails are attached as evidentiary support that the complainer's statement is false. The documentation clearly indicates that the complainer was indeed aware of the ownership change prior to the June 2019 billing. Membership was not cancelled by the complainer until over one month later.
The complainer further makes a false claim in stating “Even after cancelling our business, they continued to bill us for services not rendered."
As stated in the original response, the documentation clearly indicates that the complainer did not submit the required 15 day notice of cancellation until Sunday, July 219 2019.
The required 15 day notice of cancellation was received and acknowledged. The billing in July was completed in accord with the terms of membership contract.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
The e-mails state “As the change in ownership progresses”. As far as anyone knew, parties we in talks but nothing had been finalized. The new owner never stated that he was the new owner or the business had indeed purchased the business. His assertion that I was anything less than truthful continues to show the type of person he is. Once he told me he was the new owner, I immediately canceled my agreement.
If the new owner can simply provide the written documentation as to when he disseminated an announcement of the new ownership we could conclude this complaint. If he has something from social media or an e-mail sent out to the clients that would be appreciated.
Regards