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Dear Ms. [redacted],
 
Thank you for taking the time to speak with me Tuesday evening. From our conversation and reviewing your case file we recognize your experience with our services was poor, not at the high level of service we strive for each of our customers. In acknowledgment, we apologize...

and will award you with $1250.00 in scholarship funds.
 
To stay within the requirements of our program the scholarship dollars must be used in state for training or education leading to job placement. In our last conversation you shared that you may be moving out of state, to Nebraska but wanted to stay in Oregon. If your decision is to stay in Oregon the $1250.00 in scholarship may be used in a training or education program that is on the Eligible Training Provider List.
 
We realize you spent a great deal of time and effort to obtain the scholarship dollars. Please know that if you stay in Oregon and find a training or education program that suits your career path and the program requirements I will personally work to expedite the scholarship funds.
 
Your case illustrates several areas for process improvements. We are using your feedback as an opportunity for improvement and growth. We apologize about your poor experience with our program. 
 
Sincerely,
Tabitha C[redacted]
Tabitha C[redacted] |Project Director | Worksource Oregon 
[redacted], Medford, Or 97501
www.jobcouncil.org

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