The John Allan Company

[redacted] - Please see below the most recent correspondence from John Allan to [redacted] in regards to his refund Thank you [redacted] [redacted] [redacted] Thank you for the follow up, [redacted] I extended my membership for a year on September ***, and thus I would expect my refund number to be $or of daysAlternatively, if you count the months remaining and not days of my contract it would be months or $ My contact information is below - please let me know if you have any questions or require additional information All the best, [redacted] On Mon, May *, at 11:AM, no reply < [redacted] > wrote: [redacted] ***

Unfortunately we have not received the funding for this as we had hoped for yethowever, I am happy to send you products from our website [redacted] totally the amount above- you are also always welcomed to come to any of our clubs for services should you be in NYC, LA, San Francisco or Toronto

We have yet to receive the adequate funding at this time, therefore we are offering in return any of our products from [redacted] equaling your membership credit.thank you [redacted]

We have yet to receive the adequate funding at this time, therefore we are offering in return any of our products from [redacted] equaling your membership creditthank you [redacted]

Unfortunately as stated before, until we receive funding we cannot issue any funds at this time.We regret that this has been taking such a long time and thank everyone for their patience

Revdex.com: At this time, I have not been contacted by The John Allan Company regarding complaint ID [redacted] Sincerely, [redacted] ***

As communicated to all our members- although we are still operating in New York, our Chicago club was unsuccessful- which is why it closed we are seeking funding to offer the appropriate compensation to all members which have monies owed to them unfortunately- we do not have a time frame for when this will be completed we ask for patient in this process and the understanding that we are trying to do what is best for our loyal members and clients

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: You still didn't address the problem or the question This gives me no more information than I already have It doesn't take months to cut a check and you already know the amount that is owed As I stated in my complaint, I'm requesting a full refund for my membership at this point [redacted]

Unfortunately we have not received the funding for this as we had hoped for yet.however, I am happy to send you products from our website *** totally the amount above- you are also always welcomed to come to any of our clubs for services should you be in NYC, LA, San Francisco or
Toronto

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have yet to receive the monies due to me. I reviewed John Allan's response in detail, and two of their assertions are incorrect1) I received the third communication (attached) on March *** after submitting my initial complaint and 2) as evidenced by the emails included, the decision to close the club was communicated almost months ago - yet they have been silent as to a concrete schedule for receiving the monies due
Furthermore, as evidenced by the attached email received January **, 2014, the company's representatives have sent misleading and cagey emails which might lead one to believe their actual intentions in administrating what is a simple refund process which per the agreements signed that is determined by simple arithmetic
I will consider my complaint resolved upon receipt of the monies due to me
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
See Attachment:
I've attached some of the correspondences with John A***, and I had not received much information proactively from them unless I had made the request. Communication with John A*** as *** *** offers is unnecessary unless he is able to offer solid information regarding repayment due to me. It appears that this company may be trying to manipulate the statute of limitations. Thank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
* ***

Revdex.com:
At this time, I have not been contacted by The John Allan Company regarding complaint ID ***
Sincerely,
*** ***

we are slowing offering refunds in particular in the form of products and/or services in our other locationsotherwise, until we receive financial funding, it will be some time until we can get through all of our members

I am happy to have John A*** call *** *** personally to receive additional information.To date, we have slowly begun the refund process but until we are funded properly this will take some time.We appreciate our members patience and hope to resolve this sooner than later

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I was promised a refund and am expecting a refund in monetary funds, as was paid to your company I am expecting this refund before the end of this year, as you continue to run this company in several locations with expansion in mind You do have the funds to make your previous Chicago clients situations right, and that was promised and expected It seems you are manipulating the statute of limitations Stand behind your word and have integrity
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
* ***

Dear ***,
Closing the Chicago club has not been easyIt was a hard decision to make and I appreciate it has disrupted some part of your life
Before and even since the
closing, our Chicago club members have treated us well - and we continue to try to repay the favorWe continue to be fortunate by patience and well-wishing from many of you - this amidst the turmoil that comes with winding down a business, not to mention the reality of letting down so many faithful members
The process of sifting through hundreds of contracts and verifying membership information has been extremely time consuming and we have finally been able to move forward to validate contracts and amounts
** *** has assessed your membership to be at a rate of $
Please remit back to *** that your contact information is correct
Again, we would like to thank you for your patience these past few months

we are slowing offering refunds in particular in the form of products and/or services in our other locations.otherwise, until we receive financial funding, it will be some time until we can get through all of our members

Unfortunately we do not have a date secured yet for this endeavor
We are seeking funding to apply to all refunds, as soon as that is secured, we can begin the process of contacting everyone with a suitable refund
I understand how frustrating this is, and do ask for patience
As a company, we are trying to do the right thing by our members
Thank you

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
See Attachment:
I've attached some of the correspondences with John A***, and I had not received much information proactively from them unless I had made the request. Communication with John A*** as *** *** offers is unnecessary unless he is able to offer solid information regarding repayment due to me. It appears that this company may be trying to manipulate the statute of limitations
Thank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
* ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***