The John Marshall Law School

Initial Business Response / [redacted] (1000, 9, 2014/06/27) */ Library policy provides that patrons who fail to return items when due will be billed for the replacement cost plus a non-refundable $processing fee per itemStudents receive standard overdue notices via email, including warnings that they will be billed, prior to being billedIf the item is returned after billing, the replacement cost is waived but the $processing fee remains dueHer books were indeed returned and the replacement fee was waived, but the $processing fee is currently on her student account for both books I need a bit more information about the clerk's recommendation and the timingThat will help me understand next stepsThe book store posts "return by" dates in several places in the store, on a bookmark tucked into the book and on the receipt at the time of purchaseThey try to be a clear as possible with the students about return dates/policyBut some additional information here would help me resolve thisIt would also help to know if she spoke with the bookstore manager directlyHe is very responsive to student concerns and would want the opportunity to address this There are two charges on her account for $per semester, for locker rentalsFor a student to discontinue the use of the locker, they simply need to return the lock to our Academic Services Offices, open until 7:PM M-Th, 6:PM Friday and from - PM on SaturdaysThis office provides a wide range of vital services to our students and we try to offer hours of operation that will accommodate students during the day, evening and weekendOur records show that Ms [redacted] still has the lockOnce she returns the lock, we're happy to talk to her about chargesIf the posted office hours do not suit her schedule, we will gladly make other arrangements http://www.jmls.edu/images/JMLS_Logo.jpg [redacted] Executive Director of Institutional Affairs Institutional Affairs The John Marshall Law School [redacted] John Marshall Law School Initial Consumer Rebuttal / [redacted] (3000, 11, 2014/06/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) The books were returned, please ensure that all fees are reversedI do not recall receiving any notifications via email I presented the book and original receipt and stated my case to the cashier stating that the salesperson sold me the book insisting that it was required/necessary for the course - but it was notI have the original receipt still, if needed I would love to schedule a time to drop off the lockerI live miles away near Naperville and sometimes go on campus even though it is summer breakI will contact the person to schedule an appointmentPreviously, I attempted to schedule a time with [redacted] on a number of occasions but to no avail Final Business Response / [redacted] (4000, 17, 2014/08/11) */ I have spoken with Ms [redacted] to further understand the issues related to this caseIn all instances (library fines, book store returns and locker fees), we have found a swift and satisfactory solutionMs [redacted] 's help in identifying areas where there are gaps in our system was of great help I talked to the student who initiated this case with your officeWe have resolved all of the issues to her satisfactionI've met with the department heads involved in each issue (library fines, bookstore returns and locker fines) I'll personally keep an eye on the student's account to be sure all refunds are processed as promised I'm confident that we have resolved this to Ms [redacted] 's satisfaction Thanks [redacted] Executive Director of Institutional Affairs Institutional Affairs The John Marshall Law School [redacted] John Marshall Law School

The John Marshall Law School charges J.Dstudents a $Academic Success Fee for the first five semesters they are enrolledThe current policy regarding the fee is attached to the end of this responseThe original version appeared in the Student Handbook and on the law school website, as the complaining individual acknowledges Some funds from this fee are set aside to purchase a commercial bar preparation course for each studentIn the student’s last semester in law school, the student may select a course from one of three recognized bar-preparation providers: [redacted] [redacted] and [redacted] The law school then pays the bar preparation company for the selected courseThe process benefits students in a number of ways and ensures that 100% of our students have a commercial bar preparation course, which helps ensure success on the bar examination But the Academic Success Fee is also applied to materials, programs, and courses associated with the Academic Achievement DepartmentThe fee helps us offer robust programs in this important areaThe policy provides that the fee helps “defray costs associated with the law school’s new academic success and bar readiness program.” Some examples of the materials and programs associated with this fee are materials provided to professors to use as assessments in their courses, materials used by the Academic Achievement Program personnel in their campus-wide programming and individual student appointments, and materials used in bar exam preparation programs While the policy indicates that part of the fee will cover a commercial bar preparation course, those students who withdraw or are dismissed from John Marshall will receive a refund of $for each semester the student attended and paid the feeThe reason a student does not receive a full refund is due to the fact that Academic Success Fee funds support materials and programs that are run at John Marshall during the student’s attendance at the institution The former student who has lodged the complaint received some of these materials in your classes, like the assessment questions used in Professional Responsibility course and Expert Learning In addition, other professors the former student took had materials available to them to use in their courses Additionally, many programs were run throughout the former student's attendance at John Marshall, including programs that reviewed Civil Procedure I with practice questions, taught students how to perform well on multiple choice tests, and previewed certain multiple choice bar exam subjects covered in the first year A student's choice not to engage fully in academic success programming or support opportunities does not entitle the student to a full refundTo make the most of their education, we highly encourage all students to take advantage of these services The Academic Success Fee policy was included in the student handbook from the time the former student was admitted to John MarshallThe fee was also displayed on account statements he received each semester from the business officeThe Academic Success Fee is not hidden from studentsThen-Associate Dean N [redacted] and the Academic Achievement Department personnel met several times with students over the time that the former student attended John Marshall to answer questions about the Academic Success Fee and explain how to use the services and materials provided by that fee to their advantageIn July 2017, we updated the Academic Success Fee to clarify that should a student withdraw from or be dismissed from the law school, the law school will refund an amount that equals $per semester for each semester the student paid The individual complaining attended John Marshall for two semestersIn July 2017, we refunded $to the student ($per semester attended)Of the $700, $was direct deposited into his account; the remaining $was sent via check mailed to the address he providedOur records reflect that he cashed that check on or about August 6, The individual also acknowledged via email receipt of the $direct depositWe also have refunded monies to other students who have transferred or otherwise left the law schoolAny former student who has a specific issue should contact Student Accounts or the Chief Financial Officer Academic Success Fee and Refund Policy A Description of and reason for fee: J.Dstudents who enter in or after Fall will pay an Academic Success Fee totaling $2,This amount will be paid in equal installments over the student’s first five semestersTransfer students will be billed over their first three semestersThis fee will help defray costs associated with the law school’s new academic success and bar readiness programThe fee is billed in fall and spring semestersIt is separate from cost of attendance and is not eligible to be covered by federal loansB Commercial bar preparation course: As part of this program, J.Dstudents will receive extensive bar-review materials, including a commercial bar-preparation courseEach student will be able to select a course from [redacted] , [redacted] , or [redacted] Students will make this choice at the start of their final semesterC Partial refunds: If a student permanently withdraws from or is dismissed from the law school, the law school will refund an amount that equals $for each semester the student paidA student is not entitled to a refund if the academic success fee was paid through a school-granted scholarship or stipend arrangement Administrative policy updated July 24,

Initial Business Response / [redacted] (1000, 10, 2014/03/21) */ Complaint # [redacted] -- Company: John Marshall Law School -- Consumer: [redacted] I represent The John Marshall Law School in relation to the Complaint filed by the above referenced consumer, [redacted] As we discussed, I will provide a response on or before April 3, to Mr[redacted] complaintPlease feel free to contact me if you have any questions or to further discuss the matterThank you [redacted] VEDDER PRICE(r) [redacted] Attorney at Law [redacted] Assistant: [redacted]

Dear Revdex.com: I received a complaint about The John Marshall Law School on August 16, regarding ID# [redacted] I am writing to address the concerns raised in the complaint regarding the administration of our SCALES summer program The John Marshall Law School Summer College to Assess Legal Education Skills (SCALES) program is a pre-admission program designed to assess whether participants can succeed in law school, and also serves as a preparation program for law schoolParticipants are informed of the minimum requirements in order to pass the program and achieve admission into The John Marshall Law School MsAna-alyse [redacted] was a participant in the summer SCALES programAt the close of the program, Ms [redacted] and her classmates sat for final examsFollowing the final examinations, Ms [redacted] contacted the law school via e-mail with a written complaint about the administration and proctoring of the examinationsMs [redacted] was advised by the Interim Registrar that the law school would investigate her concernsFollowing the release of grades and program determinations, Ms [redacted] reached out to the law school again via e-mail stating her concerns about her SCALES grades and the law school’s handling of her original complaintThe Interim Registrar responded to Ms [redacted] to convey that the law school had taken affirmative steps to address the concerns she raised in her original complaint, and to inquire further about Ms***’s grade concernsTo date, the law school has not received a response from Ms***On August 16, 2016, the Dean received notice from the Revdex.com that Ms [redacted] had filed a formal complaint against the law school, requesting a full refund of her SCALES tuition In the weeks following the close of the summer SCALES program, the law school took the following affirmative steps to address Ms***’s concerns: A SCALES committee comprised of full-time faculty and the Dean met to review the SCALES programAfter thorough investigation, it was determined that no anomalies in graded resulted from the exam proctoringThe committee found no evidence of cheating or unethical dealings during the program administrationHowever, the law school will be enhancing its proctoring system to ensure more consistency across all exam administrationThe SCALES committee will continue to meet to assess the process and policies of the SCALES program going forward As we have shown above, the law school has taken Ms***’s complaints seriouslyIt investigated the matter and found no reasonable basis to change the grades awardedI hope this is helpful in concluding this matter If not, please let us know Sincerely, John E [redacted] Dean, The John Marshall Law School

This is in response to a communication to the Revdex.com by Ana-Alyse *** regarding a course she took at the John Marshall Law School in July of this year, 2016. This is a course in which applicants for law school are given an opportunity to demonstrate that they can succeed in law
school, although their overall gpa and LSAT scores are not sufficient for admission. This course gives applicants an opportunity to show through their performance in two courses, that even though their overall scores ** not qualify them for admission to law school, they nonetheless have the ability to succeed in school. MsByrd took this course but did not qualify for admission to law school. She raises a number of issues in her emailThe law school is reviewing her statements carefully. However, the school need more time to fully and properly respond to the concerns Ms Byrd raises
Therefore the law school asks that the Revdex.com allow it until September to respond to the concerns raised by Ms***If this extension cannot be granted, please let me know right away
Sincerely
John E***
Dean
The John Marshall Law School,
South Plymouth CtChicago, IL *** *** ***
7***@***.edj

Complaint: ***
I am rejecting this response because again, if the only people allowed in the exam room were the proctors and the students taking the exam, how can the committee, that was not in the room at the time, determine that no one cheated? One, it would be physically impossible for the proctors to see and hear everyone in the room but I can assure you that people were cheating on the exam and begin writing **wn information before the time even startedI witnessed itIn my original email complaint, I also reported that a student next to me asked for information from me which I declined to provide and then asked a nearby student the same question and proceeded to write **wn the information that was provided (the professors called this "brain dumping," which was only supposed to occur after the time on the clock began, not during the handing out of the exam while people were walking around and talking amongst themselvesThis is an example of the issue I raised earlier with cheating and the proctors being unable to put a stop to what several other people were **ing, they were all **ing the exact same thingSo, let me get this straight, someone reports cheating (someone who in no way benefits from reporting this by the way) and the SCALES team sits **wn to discuss if anyone cheated, and just concludes that no one cheated? The team wasn't even in the roomThe team can investigate the validity of the scoring methods all they want, but that **esn't mean that cheating did not occurThat **es not mean that people did not write **wn information to use on the exam before the exam beganIt is simply absurd for individuals who weren't in the room for the exam to conclude that something did or did not occurI made my requests for a remedy and I stand by that request.
Sincerely,
Ana-alyse ***

Complaint: ***
I am rejecting this response because again, if the only people allowed in the exam room were the proctors and the students taking the exam, how can the committee, that was not in the room at the time, determine that no one cheated? One, it would be physically impossible for the proctors to see and hear everyone in the room but I can assure you that people were cheating on the exam and begin writing **wn information before the time even startedI witnessed itIn my original email complaint, I also reported that a student next to me asked for information from me which I declined to provide and then asked a nearby student the same question and proceeded to write **wn the information that was provided (the professors called this "brain dumping," which was only supposed to occur after the time on the clock began, not during the handing out of the exam while people were walking around and talking amongst themselvesThis is an example of the issue I raised earlier with cheating and the proctors being unable to put a stop to what several other people were **ing, they were all **ing the exact same thing.So, let me get this straight, someone reports cheating (someone who in no way benefits from reporting this by the way) and the SCALES team sits **wn to discuss if anyone cheated, and just concludes that no one cheated? The team wasn't even in the roomThe team can investigate the validity of the scoring methods all they want, but that **esn't mean that cheating did not occurThat **es not mean that people did not write **wn information to use on the exam before the exam beganIt is simply absurd for individuals who weren't in the room for the exam to conclude that something did or did not occurI made my requests for a remedy and I stand by that request.
Sincerely,
Ana-alyse ***

Good morning, This matter involves at student issueAs such, we are limited by federal law in our ability to provide specific facts and circumstances in a public forumI can say that the student misunderstood a deadline for actionAs the new law-school dean, I reviewed the communication at issue
and believed that the student's misunderstanding was justifiedAs such, we have released her examination to the course professor, who is in the process of grading that examinationWe will post the grade when the professor submits it; we expect to have that grade by FebOur Academic Services Office has sent more detailed information to the student, who has answered and posed additional questionsWe have answered the additional questions, and are awaiting her responseWe believe the matter raised has been resolved satisfactorily, and are communicating directly with the studentIf you have any additional questions, please feel free to contact me at the email address above, or by calling the law schoolThank you very much

The John Marshall Law School charges J.D. students a $550 Academic Success Fee for the first five semesters they are enrolled. The current policy regarding the fee is attached to the end of this response. The original version appeared in the Student Handbook and on the law school website, as the...

complaining individual acknowledges.   Some funds from this fee are set aside to purchase a commercial bar preparation course for each student. In the student’s last semester in law school, the student may select a course from one of three recognized bar-preparation providers: [redacted] and [redacted]. The law school then pays the bar preparation company for the selected course. The process benefits students in a number of ways and ensures that 100% of our students have a commercial bar preparation course, which helps ensure success on the bar examination.   But the Academic Success Fee is also applied to materials, programs, and courses associated with the Academic Achievement Department. The fee helps us offer robust programs in this important area. The policy provides that the fee helps “defray costs associated with the law school’s new academic success and bar readiness program.”  Some examples of the materials and programs associated with this fee are materials provided to professors to use as assessments in their courses, materials used by the Academic Achievement Program personnel in their campus-wide programming and individual student appointments, and materials used in bar exam preparation programs.  While the policy indicates that part of the fee will cover a commercial bar preparation course, those students who withdraw or are dismissed from John Marshall will receive a refund of $350 for each semester the student attended and paid the fee. The reason a student does not receive a full refund is due to the fact that Academic Success Fee funds support materials and programs that are run at John Marshall during the student’s attendance at the institution.  The former student who has lodged the complaint received some of these materials in your classes, like the assessment questions used in Professional Responsibility course and Expert Learning.  In addition, other professors the former student took had materials available to them to use in their courses.  Additionally, many programs were run throughout the former student's attendance at John Marshall, including programs that reviewed Civil Procedure I with practice questions, taught students how to perform well on multiple choice tests, and previewed certain multiple choice bar exam subjects covered in the first year.  A student's choice not to engage fully in academic success programming or support opportunities does not entitle the student to a full refund. To make the most of their education, we highly encourage all students to take advantage of these services.  The Academic Success Fee policy was included in the student handbook from the time the former student was admitted to John Marshall. The fee was also displayed on account statements he received each semester from the business office. The Academic Success Fee is not hidden from students. Then-Associate Dean N[redacted] and the Academic Achievement Department personnel met several times with students over the time that the former student attended John Marshall to answer questions about the Academic Success Fee and explain how to use the services and materials provided by that fee to their advantage. In July 2017, we updated the Academic Success Fee to clarify that should a student withdraw from or be dismissed from the law school, the law school will refund an amount that equals $350 per semester for each semester the student paid.  The individual complaining attended John Marshall for two semesters. In July 2017, we refunded $700 to the student ($350 per semester attended). Of the $700, $500 was direct deposited into his account; the remaining $150 was sent via check mailed to the address he provided. Our records reflect that he cashed that check on or about August 6, 2017. The individual also acknowledged via email receipt of the $550 direct deposit. We also have refunded monies to other students who have transferred or otherwise left the law school. Any former student who has a specific issue should contact Student Accounts or the Chief Financial Officer.      Academic Success Fee and Refund Policy   A.      Description of and reason for fee: J.D. students who enter in or after Fall 2015 will pay an Academic Success Fee totaling $2,750. This amount will be paid in equal installments over the student’s first five semesters. Transfer students will be billed over their first three semesters. This fee will help defray costs associated with the law school’s new academic success and bar readiness program. The fee is billed in fall and spring semesters. It is separate from cost of attendance and is not eligible to be covered by federal loans. B.        Commercial bar preparation course: As part of this program, J.D. students will receive extensive bar-review materials, including a commercial bar-preparation course. Each student will be able to select a course from [redacted], [redacted], or [redacted]. Students will make this choice at the start of their final semester. C.      Partial refunds: If a student permanently withdraws from or is dismissed from the law school, the law school will refund an amount that equals $350 for each semester the student paid. A student is not entitled to a refund if the academic success fee was paid through a school-granted scholarship or stipend arrangement.   Administrative policy updated July 24, 2017.

Dear Revdex.com:   I received a complaint about The John Marshall Law School on August 16, 2016 regarding ID# [redacted].   I am writing to address the concerns raised in the complaint regarding the administration of our SCALES summer 2016 program.   The John Marshall Law School Summer College to Assess Legal Education Skills (SCALES) program is a pre-admission program designed to assess whether participants can succeed in law school, and also serves as a preparation program for law school. Participants are informed of the minimum requirements in order to pass the program and achieve admission into The John Marshall Law School.   Ms. Ana-alyse [redacted] was a participant in the summer 2016 SCALES program. At the close of the program, Ms. [redacted] and her classmates sat for final exams. Following the final examinations, Ms. [redacted] contacted the law school via e-mail with a written complaint about the administration and proctoring of the examinations. Ms. [redacted] was advised by the Interim Registrar that the law school would investigate her concerns. Following the release of grades and program determinations, Ms. [redacted] reached out to the law school again via e-mail stating her concerns about her SCALES grades and the law school’s handling of her original complaint. The Interim Registrar responded to Ms. [redacted] to convey that the law school had taken affirmative steps to address the concerns she raised in her original complaint, and to inquire further about Ms. [redacted]’s grade concerns. To date, the law school has not received a response from Ms. [redacted]. On August 16, 2016, the Dean received notice from the Revdex.com that Ms. [redacted] had filed a formal complaint against the law school, requesting a full refund of her SCALES tuition.   In the weeks following the close of the summer 2016 SCALES program, the law school took the following affirmative steps to address Ms. [redacted]’s concerns:   A SCALES committee comprised of full-time faculty and the Dean met to review the SCALES program. After thorough investigation, it was determined that no anomalies in graded resulted from the exam proctoring. The committee found no evidence of cheating or unethical dealings during the program administration. However, the law school will be enhancing its proctoring system to ensure more consistency across all exam administration. The SCALES committee will continue to meet to assess the process and policies of the SCALES program going forward.   As we have shown above, the law school has taken Ms. [redacted]’s complaints seriously. It investigated the matter and found no reasonable basis to change the grades awarded. I hope this is helpful in concluding this matter.  If not, please let us know. Sincerely,John E. [redacted]Dean, The John Marshall Law School

Initial Business Response /* (1000, 10, 2014/03/21) */
Complaint # [redacted] -- Company: John Marshall Law School -- Consumer:[redacted]

I represent The John Marshall Law School in relation to the Complaint filed by the above...

referenced consumer, [redacted] As we discussed, I will provide a response on or before April 3, 2014 to Mr.[redacted] complaint. Please feel free to contact me if you have any questions or to further discuss the matter. Thank you.
[redacted]
VEDDER PRICE(r)
[redacted]
Attorney at Law
[redacted]
Assistant: [redacted]

This is in response to a communication to the Revdex.com by Ana-Alyse [redacted] regarding a course she took at the John Marshall Law School in July of this year, 2016.   This is a course in which applicants for law school are given an opportunity to demonstrate that they can succeed in law...

school,  although their overall gpa and LSAT scores are not sufficient for admission.  This course gives applicants an opportunity to show through their performance in two courses, that even though their overall scores ** not qualify them for admission to law school, they nonetheless have the ability to succeed in school.  Ms. Byrd took this course but did not qualify for admission to law school. She raises a number of issues in her email. The law school is reviewing her statements carefully.  However, the school need more time to fully and properly respond to the concerns Ms Byrd raises. Therefore the law school asks that the Revdex.com allow it until September to respond to the concerns raised by Ms. [redacted].If this extension cannot be granted, please let me know right awaySincerely  John E. [redacted]DeanThe John Marshall Law School,315 South Plymouth Ct.Chicago, IL 60604[redacted]7[redacted]@[redacted].edj

Initial Business Response /* (1000, 9, 2014/06/27) */
Library policy provides that patrons who fail to return items when due will be billed for the replacement cost plus a non-refundable $20 processing fee per item. Students receive standard overdue notices via email, including warnings...

that they will be billed, prior to being billed. If the item is returned after billing, the replacement cost is waived but the $20 processing fee remains due. Her books were indeed returned and the replacement fee was waived, but the $20 processing fee is currently on her student account for both books.

I need a bit more information about the clerk's recommendation and the timing. That will help me understand next steps. The book store posts "return by" dates in several places in the store, on a bookmark tucked into the book and on the receipt at the time of purchase. They try to be a clear as possible with the students about return dates/policy. But some additional information here would help me resolve this. It would also help to know if she spoke with the bookstore manager directly. He is very responsive to student concerns and would want the opportunity to address this.

There are two charges on her account for $20 per semester, for locker rentals. For a student to discontinue the use of the locker, they simply need to return the lock to our Academic Services Offices, open until 7:30 PM M-Th, 6:00 PM Friday and from 10 - 3 PM on Saturdays. This office provides a wide range of vital services to our students and we try to offer hours of operation that will accommodate students during the day, evening and weekend. Our records show that Ms. [redacted] still has the lock. Once she returns the lock, we're happy to talk to her about charges. If the posted office hours do not suit her schedule, we will gladly make other arrangements.

http://www.jmls.edu/images/JMLS_Logo.jpg

[redacted]
Executive Director of Institutional Affairs
Institutional Affairs
The John Marshall Law School
[redacted]
John Marshall Law School

Initial Consumer Rebuttal /* (3000, 11, 2014/06/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
1. The books were returned, please ensure that all fees are reversed. I do not recall receiving any notifications via email.
2. I presented the book and original receipt and stated my case to the cashier stating that the salesperson sold me the book insisting that it was required/necessary for the course - but it was not. I have the original receipt still, if needed.
3. I would love to schedule a time to drop off the locker. I live 30 miles away near Naperville and sometimes go on campus even though it is summer break. I will contact the person to schedule an appointment. Previously, I attempted to schedule a time with[redacted] on a number of occasions but to no avail.

Final Business Response /* (4000, 17, 2014/08/11) */
I have spoken with Ms. [redacted] to further understand the issues related to this case. In all instances (library fines, book store returns and locker fees), we have found a swift and satisfactory solution. Ms. [redacted]'s help in identifying areas where there are gaps in our system was of great help.
I talked to the student who initiated this case with your office. We have resolved all of the issues to her satisfaction. I've met with the department heads involved in each issue (library fines, bookstore returns and locker fines).
I'll personally keep an eye on the student's account to be sure all refunds are processed as promised.
I'm confident that we have resolved this to Ms. [redacted]'s satisfaction.

Thanks.
[redacted]
Executive Director of Institutional Affairs
Institutional Affairs
The John Marshall Law School
[redacted]
John Marshall Law School

Dear Revdex.com:   I received a complaint about The John Marshall Law School on August 16, 2016 regarding ID# [redacted].   I am writing to address the concerns raised in the complaint regarding the administration of our SCALES summer 2016 program.   The John Marshall Law School Summer College to Assess Legal Education Skills (SCALES) program is a pre-admission program designed to assess whether participants can succeed in law school, and also serves as a preparation program for law school. Participants are informed of the minimum requirements in order to pass the program and achieve admission into The John Marshall Law School.   Ms. Ana-alyse [redacted] was a participant in the summer 2016 SCALES program. At the close of the program, Ms. [redacted] and her classmates sat for final exams. Following the final examinations, Ms. [redacted] contacted the law school via e-mail with a written complaint about the administration and proctoring of the examinations. Ms. [redacted] was advised by the Interim Registrar that the law school would investigate her concerns. Following the release of grades and program determinations, Ms. [redacted] reached out to the law school again via e-mail stating her concerns about her SCALES grades and the law school’s handling of her original complaint. The Interim Registrar responded to Ms. [redacted] to convey that the law school had taken affirmative steps to address the concerns she raised in her original complaint, and to inquire further about Ms. [redacted]’s grade concerns. To date, the law school has not received a response from Ms. [redacted]. On August 16, 2016, the Dean received notice from the Revdex.com that Ms. [redacted] had filed a formal complaint against the law school, requesting a full refund of her SCALES tuition.   In the weeks following the close of the summer 2016 SCALES program, the law school took the following affirmative steps to address Ms. [redacted]’s concerns:   A SCALES committee comprised of full-time faculty and the Dean met to review the SCALES program. After thorough investigation, it was determined that no anomalies in graded resulted from the exam proctoring. The committee found no evidence of cheating or unethical dealings during the program administration. However, the law school will be enhancing its proctoring system to ensure more consistency across all exam administration. The SCALES committee will continue to meet to assess the process and policies of the SCALES program going forward.   As we have shown above, the law school has taken Ms. [redacted]’s complaints seriously. It investigated the matter and found no reasonable basis to change the grades awarded. I hope this is helpful in concluding this matter.  If not, please let us know.
 
Sincerely,
John E. [redacted]
Dean, The John Marshall Law School