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The Johnson Dealerships, Inc

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called the dealership to purchase the end of a vehicle lease. I did all the paperwork and got a loan. they refused because they were being bought outI worked with [redacted]. He promised everything was set with the loan. He called my bank and sent over a signed purchase contract by the dealership on 2/10/15. My [redacted] drove home to sign the loan on 2/20/15. He received the check and had an appointment with [redacted] at 1:00 on 2/21/15. When he arrived [redacted] wasn't there and someone else told him they can no longer process the loan because they are being bought out by another company on March 3,2015. I called, and they said too bad .We are sorry but you got caught in the transition and we won't honor the contract. The loan is now no longer good because the check is made out to [redacted] nissan. my [redacted] has to start over and he lives over an hour away. I called one more time on 2/24/15 but they were more rude than the last time. it is the worst customer service I have ever experienced and everyone should know it before dealing with this company.Desired Settlementi would like to purchase the car as promisedBusiness Response [redacted], this is [redacted] from The Johnson Dealerships Inc. I am responding in accordance with the Revdex.com concerning your [redacted] want to purchase his Nissan off lease. I would like to extend our apologies to you and your [redacted] for the confusion of what was happening with our company about the time that he was coming in to finalize the paperwork that you and I had discussed. It is with my sincerest hope that we may still be able to help you with the purchase. Unfortunately, on the day your [redacted] came in I was away from work dealing with a family situation and there was no one else who was familiar with your [redacted] transaction. We received your inquiry with the Revdex.com this morning and I hope that you were able to get help with this. If not, please call me so that I may still assist you and your [redacted] with this purchase. You may contact me directly at XXX-XXX-XXXX x[redacted].Sincerely[redacted]The Johnson Dealerships Inc.[redacted].com

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Description: Auto Dealers-New Cars, Auto Dealers-Used Cars

Address: 694 East Street, Pittsfield, Massachusetts, United States, 01201

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