The Joint The Chiropractic Place

Hello [redacted] , I am writing to follow up with you in regards to a customer complaint wereceived from [redacted] pertaining to her previous membership at TheJoint...the chiropractic placeI called [redacted] on March 18, however shewas not available and the person in whom I spoke with confirmed that hewould inform her of my callI sent her a follow up email to have hercontact me at her earlier convenience.On March 19, I received a follow up email from [redacted] (***'s mother)so I attempted to call [redacted] to follow up with her email, when I calledthe person who answered asked the reason for my call, I explained that Iwas following up with a complaint that was made to the Revdex.com and wanted toprovide assistance in answering any questions she might have had and toultimately resolve the situationThe person informed me that they are notinterested in continuing services with us and asked that I stop my attemptsto contact them and I kindly agreedAbout minutes later I received aphone call from [redacted] , she apologized immediately for the conversation Ihad just had with the person asking me to stop calling and thanked me formy follow up with herI explained to her that her membership along withher daughters membership were canceled in May of and that they did notowe us any additional duesI explained to her that the phone call shereceived on 2/21/was mistakenly made due to an employee reviewing anolder documents and assured her that there were no payments due and thattheir membership was in fact canceled [redacted] expressed her understandingof the situation and was welcoming to the apology given for the confusionand inconvenienceShe thanked me several times for my follow up andinformed me that she would be contacting the Revdex.com to retract the complaintthat was made Please contact me if you there is anything I can further assist you with,Kindest regards, [redacted] Operations ManagerThe Joint...The Chiropractic Place?

Hello [redacted], font-family: arial, sans-serif;">I am writing to follow up with you in regards to a customer complaint wereceived from [redacted] pertaining to her previous membership at TheJoint...the chiropractic place. I called [redacted] on March 18, 2015 however shewas not available and the person in whom I spoke with confirmed that hewould inform her of my call. I sent her a follow up email to have hercontact me at her earlier convenience.On March 19, 2015 I received a follow up email from [redacted]'s mother)so I attempted to call [redacted] to follow up with her email, when I calledthe person who answered asked the reason for my call, I explained that Iwas following up with a complaint that was made to the Revdex.com and wanted toprovide assistance in answering any questions she might have had and toultimately resolve the situation. The person informed me that they are notinterested in continuing services with us and asked that I stop my attemptsto contact them and I kindly agreed. About 5 minutes later I received aphone call from [redacted], she apologized immediately for the conversation Ihad just had with the person asking me to stop calling and thanked me formy follow up with her. I explained to her that her membership along withher daughters membership were canceled in May of 2014 and that they did notowe us any additional dues. I explained to her that the phone call shereceived on 2/21/15 was mistakenly made due to an employee reviewing anolder documents and assured her that there were no payments due and thattheir membership was in fact canceled. [redacted] expressed her understandingof the situation and was welcoming to the apology given for the confusionand inconvenience. She thanked me several times for my follow up andinformed me that she would be contacting the Revdex.com to retract the complaintthat was made.
 
Please contact me if you there is anything I can further assist you with,Kindest regards,
[redacted]Operations ManagerThe Joint...The Chiropractic Place?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Review: On 2/21/15, at 10:53am., There was a call received from the Join-The Chiropractor Place, phone #[redacted], address: [redacted]. My mother answered the phone and was told by one of the joint representatives that they wanted to talk to me, [redacted], regarding a membership I supposedly owe to them for the entire year I did not participate in the program, which totally about $300.00. In response, my mother advised them that on April 5, 2014, I submitted a written letter indicating that I was no longer interested continuing in the program once my membership expired on 5/21/14. My mother further requested a stop her electronic payment (because the electronic payments were made with my mother's credit card). I am still have a copy of the letter delivery on 4/5/14 and have four (4) witnesses during the delivery of the letter: 1) my father, my mother, my neighbor and myself. The joint representative was very pushy and demanding that I have to pay the money no matter what and a manager will be contacted me and hang up at my mother's. Note: At first, my mother was a member of the join and she asked me if I want to participate in this program and she will pay for my membership, I accepted. My mother's membership expired much earlier than mine, so a month and a half before the membership expiration, she brought a cancellation letter to the joint because that's their requirement (a written cancellation letter)and gave it to one of the receptionist. Then, next week she went to chiropractor service, she told to another receptionist that she already handled her cancellation letter for her membership expiring next month. At this time, this receptionist checked the computer and responded, "there is nothing on file" regarding your letter. This is the same thing, I am presently going through with them. To me, this is dishonesty and a fraud.Desired Settlement: I want my name to be cleared of any debts. This place needs to be investigated. I am also sending a letter to the California Department of Investigation.

Business

Response:

Hello [redacted],I am writing to follow up with you in regards to a customer complaint wereceived from [redacted] pertaining to her previous membership at TheJoint...the chiropractic place. I called [redacted] on March 18, 2015 however shewas not available and the person in whom I spoke with confirmed that hewould inform her of my call. I sent her a follow up email to have hercontact me at her earlier convenience.On March 19, 2015 I received a follow up email from [redacted]'s mother)so I attempted to call [redacted] to follow up with her email, when I calledthe person who answered asked the reason for my call, I explained that Iwas following up with a complaint that was made to the Revdex.com and wanted toprovide assistance in answering any questions she might have had and toultimately resolve the situation. The person informed me that they are notinterested in continuing services with us and asked that I stop my attemptsto contact them and I kindly agreed. About 5 minutes later I received aphone call from [redacted], she apologized immediately for the conversation Ihad just had with the person asking me to stop calling and thanked me formy follow up with her. I explained to her that her membership along withher daughters membership were canceled in May of 2014 and that they did notowe us any additional dues. I explained to her that the phone call shereceived on 2/21/15 was mistakenly made due to an employee reviewing anolder documents and assured her that there were no payments due and thattheir membership was in fact canceled. [redacted] expressed her understandingof the situation and was welcoming to the apology given for the confusionand inconvenience. She thanked me several times for my follow up andinformed me that she would be contacting the Revdex.com to retract the complaintthat was made. Please contact me if you there is anything I can further assist you with,Kindest regards,