The Joint -The Chiropractic Place

Complaint: [redacted] I am rejecting this response because:I had spoken to gal at desk after one month and told her I would not be going back, why did they wait three months to contact me again and just say....oh yeah, you owe us for three months....NO SERVICES RENderedand by the way, I still have NOT signed any cancellation, so that's bologna too Sincerely, [redacted]

*** *** signed a contract stating a days notice of cancellation needs to be in writingOur office does not take cancellation verbally over the phone which *** *** was advised to come in to cancelOn May 27, my staff spoke with *** *** and she stated she would come into our
office to cancelOn June 20, a voice message was left and July 30th another voice message was left*** *** was sent to my attorney for collection on August 10, and would have received a letter a week laterAs you can see *** *** filed a complaint with Revdex.com shortly after receiving a letter from my attorney*** *** currently owes $or I will send it to collectionsShe can call, go in person or mail the past due amount ASAP or further actions will be takenSincerely, *** ***

Complaint: ***
I am rejecting this response because: It is simply unacceptable as a business practice I have chosen to use my January fee to go to The Joint in Boulder This allows me torecover the $fee However, I wish to keep a complaint on file with the Revdex.com The response of this business is soul-less and cold Once I have finished my January sessions in Boulder, I will nolong ever use The Joint again Any business that is so cold and unresponsiveto a customer's needs, does not deserve or need my business. Thanks, Revdex.com for making the attempt to resolve this It does NOT feel resolved,however it appears that there is no LEGAL support to make it different If I amautomatically charged for February, after I turned in a contract cancellationwith the front desk person, the I WILL be very angry and will fight this!
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: as I stated before, I had been going EVERY WEEKl for months, when I was contacted it was CLEAR that I was NOT going to be returning and nobody there said I had to come in to sign something until three months had passed. Clearly they SHOULD have sent this paperwork in the first week or two but they CHOSE to wait months and collect time as payment.NOT a good business strategy Not to mention the fact that I had returned the phone call to the front desk and was told that *** would be callingme back, *** NEVER CALLED ME.... so clearly they just wanted to rack up months of payments with, NOT TO MENTION, the fact that there was NO SERVICE RENDERED!!! then they tried to negociate a deal with me for half of the $ I'm sorry I dont' make DEALS with a fraudulent business.OH and MY BACK has been %better since I STOPPED going, ***
Sincerely,
*** ***

Complaint: [redacted]
I am rejecting this response because:I had spoken to gal at desk after one month and told her I would not be going back,  why did they wait three months to contact me again and just say....oh yeah, you owe us for three months....NO SERVICES RENderedand by the way, I still have NOT signed any cancellation,  so that's bologna too  
Sincerely,
[redacted]

We understand that this patient is upset that the doctor she likes is no longer available for her.  Unfortunately doctors do change employers for various reasons all of the time.  The clinic is under new ownership and we cannot speak for what an hourly front desk person under previous...

ownership might have said to her.  Under the agreement she signed there is no written promise that we would never change doctors or have doctors leave the clinic (and there are many events that we or no one else can control).  We are unaware of any health provider that would do this.  We would be surprised that anyone under previous management would have even implied that they would always have the same doctor but as stated before, we cannot speak for previous management.  We can empathize with the patient but we do ask that people honor their agreements and not hold us to promises that we didn't make.  Our agreement is fairly standard in industry, many business require a 30 day or even up to a year notice to cancel a contract and ours is only a 30 day notice which is at the lowest end of the scale.  If she is upset she no longer has to use our services and it is her right to do so but we have lived up to our agreement and have a doctor there to provide services for her per the agreement.  We own several clinics like this one and I've never seen a patient write a letter like this or object like this to a change in doctors.  Chiropractors in particular change employers quite frequently so this isn't anything out of the ordinary.  There are many Joint franchise clinics in the Denver and Northern Suburbs that will honor her membership at their clinics so I would encourage her to try one of those if she isn't satisfied with the service she is receiving from the new doctor. Thank you, Management

[redacted] today (October 18, 2018) wrote negative review on Yelp and facebook which has nothing to do with chiropractic care. She has an issue with me not my staff. I plan to move forward with collections and taking [redacted] to court if she does not pay the balance owed of $147. [redacted] will find the court system that I have won all of my court cases and or collections efforts has been successful. [redacted] has 10 days to pay in full of $147 or I will move forward with collection efforts. She can mail a check to 4224 W Charleston Blvd #355, Las Vegas, NV 89102, pay in person or call to pay by phone with credit card. Please advise [redacted], I will no longer correspond by Revdex.com anymore and my decision of $147 owe is DUE within 10 days.

Initial Business Response /* (1000, 5, 2015/08/05) */
Mrs. [redacted] signed a 6 months contract on July 21, 2014 and received treatment on the same day as well as numerous treatments thereafter. The contract does state a 30 days notice must be given in order to cancel the contract but our office...

cancelled her membership on June 10, 2015 without 30 days notice.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First: Can the company make a standard to at least give a call to the future customers to let them know their contract is up and if they choose to continue they will get billed? Otherwise they need to cancel a month before the contract is up? Usually contracts end, but don't keep charging.
Second: Please advise if the gentlemen that works at the Longmont office is properly licensed. He is the only one out of Longmont/Boulder office that is harsh and performs very different. I would tend to think a company across various states would want the same practice standards. Even one owner from the Colorado Springs office came to the Boulder office and he was just as gentle as all the rest.
I understand the company will never reimburse the customer, but at least make some kind of policy in making sure the customer is always helped and notified of their contract.
Final Business Response /* (4000, 13, 2015/09/03) */
Customer signed a 6 months membership contract that requires a 30 days notice of cancellation. See attached signed contract. She came into our office to cancel membership on July 10, 2015 and our office did not apply a 30 days notice. Our office immediately cancelled her membership.
Thank You!
[redacted]