The Kennedy Agency

[redacted] called in for an insurance quote in November She decided to proceed with a renters and auto policy that day because she was unhappy with her current insuranceI explained to her what the price would be with "auto pay" vsmanual payments and she chose the "auto payments" but didn't have a checking account so she was not eligible for the discountShe needed insurance at that time so we began her policyI explained to her that if she opens a checking account I can get the discount for "auto pay" applied in the futureShe told me that in the next week she would get the checking account and come into the office to have the discount applied the following weekShe did not show up to the scheduled appointment and did not respond to numerous contact attempts to get the discount appliedShe remained in the system for direct pay billing and was unresponsive until she went to collections

[redacted] called in for an insurance quote in November 2013. She decided to proceed with a renters and auto policy that day because she was unhappy with her current insurance. I explained to her what the price would be with "auto pay" vs. manual payments and she chose the "auto payments" but didn't...

have a checking account so she was not eligible for the discount. She needed insurance at that time so we began her policy. I explained to her that if she opens a checking account I can get the discount for "auto pay" applied in the future. She told me that in the next week she would get the checking account and come into the office to have the discount applied the following week. She did not show up to the scheduled appointment and did not respond to numerous contact attempts to get the discount applied. She remained in the system for direct pay billing and was unresponsive until she went to collections.

[redacted] called in for an insurance quote in November 2013. She decided to proceed with a renters and auto policy that day because she was unhappy with her current insurance. I explained to her what the price would be with "auto pay" vs. manual payments and she chose the "auto payments" but didn't...

have a checking account so she was not eligible for the discount. She needed insurance at that time so we began her policy. I explained to her that if she opens a checking account I can get the discount for "auto pay" applied in the future. She told me that in the next week she would get the checking account and come into the office to have the discount applied the following week. She did not show up to the scheduled appointment and did not respond to numerous contact attempts to get the discount applied. She remained in the system for direct pay billing and was unresponsive until she went to collections.