The Keratin Shop

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowI just received a text message saying that the owner left a voice message, which I confirm I did not receiveIf the owner is serious about resolving the issue, she should reach out to my email address, [redacted] instead with a detailed proposalI do not wish to talk directly to the owner via a phone callThank you Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Complaint Type:Billing or Collection IssuesselectProblem:To whom it may concern, I've filed a complaint under consumer complaint # [redacted] , and I received a final email from the owner of the salon as follows on Nov2016: Hi ***, I received your complaint thru the Revdex.com and understand email is the best form of contactSince you never received my voice message on wed 10/I apologize you were not pleased with your serviceIn my professional opinion I personally thought your hair looked great when you left my salonAs a regular client of mine for years it's unfortunate you had to go to such extreme measures with this complaintI have no problem giving you your $refund in which you were charged for colorThe price for root touch up is $You were grandfathered in at special pricing since you have been a client for so longI also should have been charging you $for your keratin and kept the price $for you as wellI am a very fair business owner and always treated you wellWhere would you like me to send the $refund check? I would gladly send this out ASAPWishing you the best and good luck! Angela ------------------ I replied on Novwith the address I feel comfortable sharing with herIt has been a few weeks since our last communication, and still no action from herBased on her very aggressive pricing and business ethic, I am afraid that she will do anything not to settle this on my favor and keep as much as money as she canThus, could someone please reach out to the owner and have her settle this as soon as possible? Thank you Best, ***TranslateDesired Resolution / OutcomeDesired Resolution:Other (requires explanation)selectDesired Outcome:payment of at least $she promised & no contact from her and the business Regards, [redacted] Complaint OverviewIdentificationCID:11848415Date Filed:11/29/12:AMType:Business ComplaintRevdex.com of San Diego (San Diego, CA) [more]Via:Complaint FormExport:Revdex.com Internal/Hard Copy | Revdex.com SummaryAssigned:Constran, Christine - [ Assign Complaint | Claim Complaint ] Offered Arbitration/MediationArbitration/Mediation Offer DetailsselectSubmit this Business/Complaint as Potential Pattern of ComplaintAttorney General Complaint Case Number: Potential Duplicate Complaints:ComplaintID: [redacted] - 10/6/8:29:PMAdd Advisory Note to this ComplaintConsumer InformationDate Filed:11/29/2016Sal:First Name:***Middle Name:Last Name: [redacted] Suffix:Address:Fiore Terrace San Diego California UNITED STATESDaytime Phone:7145100375Evening Phone:Fax:Email:***[email protected] (email)Business Informationblue:Click here to MANAGE this BusinessRating:A+TOB:Beauty SalonsComplaint History:View Complaint HistoryBusiness ID:0172016327Name:The Keratin ShopUpdate Business Name to use Proper CaseAddress:30th StCity:San DiegoState/County:CAZip/Postal Code:92104Business Phone Number:(619) 820-1856URL:Complaint Handler:Angela GrandeSend via:US MailHandler Phone:(619) 820-1856Handler Fax:Change Business Blue >>Change Business CIBR >> Hide Consumer Address from Business.Complaint Detail / ProblemComplaint Type:Billing or Collection IssuesselectProblem:To whom it may concern, I've filed a complaint under consumer complaint # [redacted] , and I received a final email from the owner of the salon as follows on Nov2016: Hi ***, I received your complaint thru the Revdex.com and understand email is the best form of contactSince you never received my voice message on wed 10/I apologize you were not pleased with your serviceIn my professional opinion I personally thought your hair looked great when you left my salonAs a regular client of mine for years it's unfortunate you had to go to such extreme measures with this complaintI have no problem giving you your $refund in which you were charged for colorThe price for root touch up is $You were grandfathered in at special pricing since you have been a client for so longI also should have been charging you $for your keratin and kept the price $for you as wellI am a very fair business owner and always treated you wellWhere would you like me to send the $refund check? I would gladly send this out ASAPWishing you the best and good luck! Angela ------------------ I replied on Novwith the address I feel comfortable sharing with herIt has been a few weeks since our last communication, and still no action from herBased on her very aggressive pricing and business ethic, I am afraid that she will do anything not to settle this on my favor and keep as much as money as she canThus, could someone please reach out to the owner and have her settle this as soon as possible? Thank you Best, ***TranslateDesired Resolution / OutcomeDesired Resolution:Other (requires explanation)selectDesired Outcome:payment of at least $she promised & no contact from her and the business

This is [redacted] from The Keratin Shop. My ID [redacted] . I am notifying you that I will be settling this with the consumer directly.Thank you, [redacted]

Hi ***,I wanted to respond to my clients complaintID ***.*** has been my client for years we had a professional and a casual friendship in which we meet outside of the salonSince we had a history she was grandfathered in at special pricingTypically I would charge a client with her hair type around $for a keratin and $for a root touch upI was still charging her $for her keratin and $for roots and I would have her confirm that price to be sure I kept it the same for her. In two years I was no more than minutes late and was only late twice in which I contacted her before the appt to let her know I was running minutes behindHer last color appt I scheduled with another stylist because I was unavailable and still wanted to accommodate her, she complained that the color was a little too light and didnt have enough gray coverageI let her know I would fix it her next apptThe following appt I used a half a level darker to ensure gray coverageIn my professional opinion the color looked goodI did her keratin, she stated I burned her and I am sure I did not touch her with the ironThere were no marks or redness, it was the steam from the iron that felt hotI have been doing keratin treatments on her the same way for years. She did not express to me that she was unhappy with her hair we chit chatted a bit and she leftShe followed with a text in regards to her color I told her at that point there was nothing I can do to make it lighter and we can go with a lighter color next time since it would be virgin hairWith her personality, bleaching her roots a half a level to go lighter would have not been the best solutionIts unfortunate that she had to go to such extreme measures I would have been more than happy to rectify this if she would have reached outI have no problem giving her the $that she is trying to disp

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this...

proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I just received a text message saying that the owner left a voice message, which I confirm I did not receive. If the owner is serious about resolving the issue, she should reach out to my email address, [redacted] instead with a detailed proposal. I do not wish to talk directly to the owner via a phone call. Thank you 
Regards,
[redacted]

This is [redacted] from The Keratin Shop. My ID [redacted]. I am notifying you that I will be settling this with the consumer directly.Thank you,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Complaint Type:Billing or Collection IssuesselectProblem:To whom it may concern, I've filed a complaint under consumer complaint #[redacted], and I received a final email from the owner of the salon as follows on Nov8 2016: Hi [redacted], I received your complaint thru the Revdex.com and understand email is the best form of contact. Since you never received my voice message on wed 10/26. I apologize you were not pleased with your service. In my professional opinion I personally thought your hair looked great when you left my salon. As a regular client of mine for 2 years it's unfortunate you had to go to such extreme measures with this complaint. I have no problem giving you your $30 refund in which you were charged for color. The normal price for root touch up is $75. You were grandfathered in at special pricing since you have been a client for so long. I also should have been charging you $200 for your keratin and kept the price $120 for you as well. I am a very fair business owner and always treated you well. Where would you like me to send the $30 refund check? I would gladly send this out ASAP. Wishing you the best and good luck! Angela ------------------ I replied on Nov13 2016 with the address I feel comfortable sharing with her. It has been a few weeks since our last communication, and still no action from her. Based on her very aggressive pricing and business ethic, I am afraid that she will do anything not to settle this on my favor and keep as much as money as she can. Thus, could someone please reach out to the owner and have her settle this as soon as possible? Thank you Best, [redacted]TranslateDesired Resolution / OutcomeDesired Resolution:Other (requires explanation)selectDesired Outcome:payment of at least $30 she promised & no contact from her and the business 
Regards,
[redacted]
Complaint OverviewIdentificationCID:11848415Date Filed:11/29/2016 12:57 AMType:Business ComplaintRevdex.com of San Diego (San Diego, CA)   [more]Via:Complaint FormExport:Revdex.com Internal/Hard Copy  |  Revdex.com SummaryAssigned:Constran, Christine - [ Assign Complaint | Claim Complaint ] Offered Arbitration/MediationArbitration/Mediation Offer DetailsselectSubmit this Business/Complaint as Potential Pattern of Complaint. Attorney General Complaint   Case Number:  Potential Duplicate Complaints:ComplaintID: [redacted] - 10/6/2016 8:29:00 PMAdd Advisory Note to this ComplaintConsumer InformationDate Filed:11/29/2016Sal:First Name:[redacted]Middle Name:Last Name:[redacted]Suffix:Address:5220 Fiore Terrace San Diego California 92122 UNITED STATESDaytime Phone:7145100375Evening Phone:Fax:Email:[redacted][email protected] (email)Business Informationblue:Click here to MANAGE this BusinessRating:A+TOB:Beauty SalonsComplaint History:View Complaint HistoryBusiness ID:0172016327Name:The Keratin ShopUpdate Business Name to use Proper CaseAddress:3436 30th StCity:San DiegoState/County:CAZip/Postal Code:92104Business Phone Number:(619) 820-1856URL:Complaint Handler:Angela GrandeSend via:US MailHandler Phone:(619) 820-1856Handler Fax:Change Business Blue >>Change Business CIBR >>  Hide Consumer Address from Business.Complaint Detail / ProblemComplaint Type:Billing or Collection IssuesselectProblem:To whom it may concern, I've filed a complaint under consumer complaint #[redacted], and I received a final email from the owner of the salon as follows on Nov8 2016: Hi [redacted], I received your complaint thru the Revdex.com and understand email is the best form of contact. Since you never received my voice message on wed 10/26. I apologize you were not pleased with your service. In my professional opinion I personally thought your hair looked great when you left my salon. As a regular client of mine for 2 years it's unfortunate you had to go to such extreme measures with this complaint. I have no problem giving you your $30 refund in which you were charged for color. The normal price for root touch up is $75. You were grandfathered in at special pricing since you have been a client for so long. I also should have been charging you $200 for your keratin and kept the price $120 for you as well. I am a very fair business owner and always treated you well. Where would you like me to send the $30 refund check? I would gladly send this out ASAP. Wishing you the best and good luck! Angela ------------------ I replied on Nov13 2016 with the address I feel comfortable sharing with her. It has been a few weeks since our last communication, and still no action from her. Based on her very aggressive pricing and business ethic, I am afraid that she will do anything not to settle this on my favor and keep as much as money as she can. Thus, could someone please reach out to the owner and have her settle this as soon as possible? Thank you Best, [redacted]TranslateDesired Resolution / OutcomeDesired Resolution:Other (requires explanation)selectDesired Outcome:payment of at least $30 she promised & no contact from her and the business