Initial Business Response /* (1000, 5, 2014/08/20) */
Thank you for your inquiry regarding your accountPer state law we have days to provide you with a clear titleAs you acknowledge, you received it on the 27th day, which is within the statuteAs such, we have fulfilled our
contractual obligationWe will be unable to refund your first contractual paymentIf you wish to discuss this further please feel free to contact our Finance departmentOur number is XXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 7, 2014/08/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Upon further checking and counting of the actual days in question it was on the 30th day that it was recieved not This only sets me up to failI have also checked with several other buy here pay here outfits and the average time to produce a title is weekI find it absolutely reprehensible that just because you have days to produce a title that you take days to do it; knowing full well that I won't be able drive said vehicle until I can afford to license itAs I didn't know of the tt&l amount until I recieved the TitleNow I'm stuck with a vehicle I am unable to drive legally for at least 2-weeks
I purchased a car from big red sports in Norman and it was being financed by the key back in April since I purchase this lemon of a car I've had nothing but problems And big red I had to report to the Revdex.com they did not fix it as promisedeventually the key took over and started doing work to my car and confirmed that big red did absolutely nothing to fix it before selling it to me my car has been to the keys shop several times since they started working on it and I continue to have issues they now refuse to help me get the car fixedI have been waiting for about weeks now to see about getting payments moved around so I can afford the over 2,work that needs to be done on my car they do not return phone calls and are strictly about their money not service I will never buy another car from the key or big red again or recommend them to anyone
I purchased a VW Passat from the key on October At the time of the purchase I was unaware of the actual value of the car I purchasedI'll admit this is my fault for not doing research but I wasn't aware it was legal to sell cars for nearly more than they're worthAlso I didn't receive my title until December and had called them many times about it requesting they do something to expedite itI was told they would pay my ticket if I got one for expired tags but when I did just after I received the title they refused to payTheir excuse being I already had the titleThe problem was I have a job and I can't just drop everything and run to the tag agency when it arrives two months lateThe did allow me to move a payment to the end of the loan so I could afford to pay the ticketThat does hurt me in the long run because of more interest thoughHonestly the car I got is fineI just think its dirty and wrong of them to sell cars for that much more than their worthEven the most questionable buy here pay here dealerships are priced betterMy credit union won't refinance me with decent credit and a co-signer because I owe so muchI would not suggest anyone going to buy a car here unless everyone else in the country has turned you down and you will starve with no car
They are a HORRIBLE business, they take advantage of people and have you pay extremely high interest ratesThe people who answer the phones are rude and don't like to work with youThey will do what they can to get your car so that you have to keep paying them and they can have your car to sell to someone elseThey will pay for the crappy way they treat people one way or another
Time and time again I've dealt with their online issues it keeps locking me out demanding I change my password and now it doesn't recognize my email address. I tried registering again but it doesn't recognize my contract information. I hate calling in because they are rude several times the customer service lady was yelling at me and when I yelled back she told me not to yell. I've been hung up on and disrespected regularly. They don't have a problem shutting off the car when payment is due or calling harassing for payment but when it time for the customer to complain its long waits on the phone to talk to someone the disrespectful customer service. Yea after reading another review I had the same issue with a delayed title didn't receive it for at least six weeks thought I was the only one. After a month windshield wiper fluid stop working. Called in talk to some guy from the repair department he argued with me about the age of the car being the issue. Its a 2010 got it two years ago
there are loop wholes all over The Key! Matt and Whitney in Service will find anything to use against you in the case your engine or transmission fails. Even if you play the rules right and maintain your vehicle - Matt will find a way to literally screw you.
Final Consumer Response /* (2000, 5, 2015/07/30) */
Thank you. They reached out to me this morning. Thank you for addressing this so quickly. The Revdex.com is an incredible consumer advocate and I thank you.
Initial Business Response /* (1000, 5, 2015/04/20) */
Ms. [redacted] is correct in stating she was contacted by a representative of The KEY Finance in regards to her insurance renewal; in the event expiration of insurance is received, a courtesy call is placed to the customer, informing them a...
notice of expiration has been received and proper renewal documentation is required. It is the customer's responsibility to maintain the appropriate comprehensive/collision deductibles as per their signed contract and provide The KEY Finance of same. Our records indicate the only calls made to Ms. [redacted] were on 4/13 in which she spoke to her account manager and again on 4/17. Ms. [redacted] has been a customer in good standing for quite some time and The KEY Finance looks forward to visiting with her concerning this and any other concerns she may have going forward.
Initial Consumer Rebuttal /* (3000, 7, 2015/04/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Every time I voice a concern with the key I get smart mouthed and threatened with repossession. My insurance company will send you what you need. Just be professional is all I'm asking. The key has contributed too much to my stress I don't need anymore from them. Thank You
Final Business Response /* (4000, 9, 2015/04/27) */
The KEY Finance appreciates Ms. [redacted]'s frustrations and appreciates the opportunity to discuss them with her; we invite her once again to contact a finance representative at her leisure, so that a conclusive resolution may be reached.
Initial Business Response /* (1000, 5, 2015/04/20) */
Our records indicate credit reporting has been successful for every month Ms. [redacted] has been an active customer. The KEY Finance strongly encourages Ms. [redacted] to contact a representative at her earliest convenience, in order to...
Highly recommend! Steven was my sales person, very friendly, professional. Made sure I was happy for my car and within hours was on my way home in a 2014.
Initial Business Response /* (1000, 14, 2015/10/21) */
In reviewing Ms. [redacted]'s account history, it appears two separate payments were extended for her; August 21st and September 25th. Both extensions were granted in consideration of her service issues and we invite Ms. [redacted] to...
contact a representative of The KEY Finance at her convenience, so that a mutually satisfying resolution can be met.
Initial Consumer Rebuttal /* (3000, 17, 2015/10/21) */
The response from The Key has been received and reviewed. A couple of things need to be noted: 1. At the time the Revdex.com complaint was filed only 1 payment was past due and the complaint lists that I am seeking that the payments be moved to the end of the note until one week after I received an estimate. I still do not have an estimate.
2. Not only do I not still have an estimate, but I have been informed by [redacted] of the Service Department that repairs have already been made to the car and that I owe $400.00 for said repairs. I have never received an estimate and have not authorized repairs to the car.
The reason for the Revdex.com complaint was because talking to the representatives of The Key was a futile effort. They were rude, condescending and demanding. I made efforts to talk to them to resolve this BEFORE I filed the complaint. In the MONTH it took them to reply to the complaint TWO more payments were due. I am not asking to not make the payments at all. I am asking that they put the payments to the end of the note until this can be resolved. All payments that come due until the repair situation is worked out need to be moved to the end of the note.
I still do not have an estimate and I do not have notice from them that the payments will ALL be moved to the end of the note.
I also need to know their policy on making repairs without customer authorization.
Until I have notification of payments being moved and their policy on making repairs without customer authorization I do not consider this complaint resolved.
Final Consumer Response /* (4200, 23, 2015/10/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
1. When I contacted the service department and left a message for [redacted], the manager, in yet another attempt to get an estimate, [redacted] left a voice mail on my phone telling me that the car was ready to be picked up and that I could bring the $400.00 to him in the form of cash, check or money order. I did not authorize the repairs that he has apparently completed. Contacting the service department is not going to resolve the issue of them making repairs to my car that were not authorized. The answer to that dilemma needs to come from corporate.
2. I attempted to work with The Key finance department on a number of occasions. If that had been successful I would not have felt the need to file this complaint with the Revdex.com in the first place. The collectors are rude, condescending and insistent that I make payments on the car. The car that is in their service department. On one occasion of talking to their representatives I was told that they were going to turn the car off. My response was that they could if they wanted to but the service department would have a hard time working on it if they did. On two other occasions I was told they wanted to know where the car was so that they could repossess it. (See original complaint) The car was in their service department on both occasions. They called my daughter and told her that I needed to call them and tell them where the car is so they could repossess it. It was in their service department. And yet, their only response to my complaint and added information is to encourage me to contact their representative. Had calling their representative worked, this complaint would not have had to be filed.
3. I am open to a face to face conference with the VP of operations or someone with the authority to make decisions to resolve this issue. The bottom line is that I have invested a great deal of money into this car and I would like to keep it. However, their harassment and the unauthorized repairs is making that a difficult proposition when their only answer is to do it their way or no way at all.
My resolution to the issue is this: I should not have to pay for repairs that I did not authorize. The service department should write off the $400.00 dollars they say I owe. Then, once that is agreed upon, the first payday after that agreement has been reached I will show proof of full coverage insurance, pick up the car and make a payment on the car. All payments between now and that time would be moved to the end of the note and resume as previous until the car is paid off. Is someone with the authority to make decisions prepared to talk with me face to face?
Final Business Response /* (4000, 25, 2015/10/26) */
Finance has attempted to reach a mutual resolution regarding Ms. [redacted]'s concerns and has shared those concerns with Service as well. Again, we invite Ms. [redacted] to contact Service at her convenience and resolve the issue once and for all.
my mother purchased a vehicle from the key approximately 9 months ago. She did not receive the title until 2 months after the purchase. She was only able to get a copy to get her tag. I took her to make her payment in august. They stamped her money order and then gave it back to her refusing the payment. They handed her a business card and said that was who she needed to contact. They refused to allow her to speak to a manager concerning the situation. For 2 months she tried to contact someone concerning her payment and why they refused payment. Every time she got to speak to a person she was told the person she needed to speak to was in a meeting. Every day, all day long?? About a week ago she received papers from another company stating they were going to repossess the vehicle. She got in contact with that company who in turn told her the key was who she needed to contact. She called the key again and was told she would get a return call by the end of the business day. The call came in this morning demanding 2 months of payments due immediately. My mother lives on a fixed income and still has her youngest child (12 yrs old) living at home. It is not possible for someone in her situation to come up with payments that have already been refused. My advise to her was to tell them to come and get the vehicle and I'd help provide her with transportation so that she doesn't have to deal with the stress. So my mother told them on the phone this morning to come get the vehicle and they argued with her and still demanded payment. Sad thing is my mother was sitting across the kitchen table from me and I could hear the entire conversation and she was NOT on speaker phone. My advise to anyone looking to purchase a vehicle from the key.....keep looking. You don't want what they are offering. They get their vehicles from out of state and Ur left hanging with an expired paper tag and they sell your loan and personal information without even so much as a phone call or letter informing you. Therefore you are stuck in limbo trying to figure out why your payment is being refused and who you are really supposed to pay. End result is you making the decision of being out thousands of dollars immediately or a repossession on Ur credit all because they do not have a clue how to run a business. What's really sad is I attempted to purchase a vehicle from them before my mom purchased hers. I walked away when they told me I had to put $1000 down and pay nearly $400 every 2 weeks. There are other places. They may not look as good but at least you aren't paying triple the amount of the vehicles value and they don't sell your loan or your information and it's better customer service.
Initial Business Response /* (1000, 5, 2014/08/15) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@thekeyonline.com
It is in our contract that vehicle can be disabled anytime after the payment is not received by the due date. If you can...
please give us a call, we can go over your account with you and see where the problem might lie. We want to satisfy our customers as much as possible. Please just give us a call and we will explain anything you need to know. You can call XXX-XXX-XXXX.
Initial Consumer Rebuttal /* (3000, 7, 2014/08/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The reason I'm not accepting there response is because the person that responded seems to think I owe them a vehicle payment, I'm payed up to date, this company(The Key) has had my vehicle disabled from midnight 8/14/14 til now 8/18/14 on the 14th it was only supposed to be disabled until 7pm the 15th but they broke that promise and then stated that the vehicle would be fully functional on Monday the [redacted] at 11am, well I called at approx. 11:05am Monday 8/18/14 and had to leave a message for [redacted] who has been emailing me about these interruptions, and approx. 20 minutes later she emails saying it will be Tuesday 8/19/14 at 5pm the vehicle will be functional, this company does nothing but lie and give no real explainations to what the real problem is, as I stated I have never missed a payment in 2 years of paying this company and they treat me with no respect, if your going to disable someone's car for repairs to your system, beginning on Memorial Day weekend up until now 8/18/14 off and on, you should give a days notice and for people with one vehicle you should offer them a loaner vehicle or if someone has an excellent payment history you should remove the disabling device because they have show the willingness to pay on time and are attempting to better there credit worthiness.
As I stated I do not owe you a payment as of now you and your company owe me for disabling my vehicle. My number is (XXX)XXX-XXXX
Final Business Response /* (4000, 9, 2014/08/20) */
We have documentation as to the state of this account now and in the past and have left messages to discuss the account. The customer can reach us Monday-Saturday at XXX-XXX-XXXX.
Ever since their computer system changes (not that the previous one was any better), it has been a hassle trying to do payments, did a payment at the beginning of the month as usual, no problem. This last week went to do the second payment, and their system changed the amount to double of what I owed, leaving me in the negative on my bank account. Called the customer service to let them know about the situation, and was told to call next day to follow up. So I called and was told that they will not refund me the overpaid money. This is ludicrous and pretty much theft.
Initial Business Response /* (1000, 5, 2015/06/29) */
Contact Name and Title: [redacted] - Director
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@thekeyonline.com
Mr. [redacted],
please provide proof or your payments as you have stated above so that we can research on our end. Kindly...
contact me directly if I can be of further assistance.
Initial Business Response /* (1000, 10, 2016/01/08) */
While The KEY Finance understands Mr. [redacted]'s frustration, per his signed contract, he was to provide records of timely oil changes. The only receipt produced by Mr. [redacted] was a year old; the contract states: "At all times under the...
applicable warranty term, Buyer must have substantially and timely completed (at Buyer's sole expense) the factory required and recommended maintenance/services on the Vehicle and provide reasonable documentation of same to Seller. The failure to do so shall void the limited warranty, thereby releasing Seller of all warranty obligations. Buyer is not required to have factory required or recommended maintenance performed by the Seller." In this instance, Service found the oil level on the unit low and full of sludge; as Mr. [redacted] was unable to provide timely receipts of maintenance, his warranty was voided. We invite Mr. [redacted] to contact a representative of The KEY so that a mutual resolution can be met.
Initial Consumer Rebuttal /* (3000, 12, 2016/01/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My oil was changed regularly not everyone takes their cars to a business to get their oil changed however I also told them when the car broke down there was a large amount of oil that was under the car I cant help the care broke Doreen blew a head gasket causing the oil to leak out.
Final Business Response /* (4000, 14, 2016/01/13) */
Again, per Mr. [redacted]'s signed contract, once he provides the required documentation, the Service department can determine the next step. The KEY Finance invites Mr. [redacted] to contact a representative of The KEY, with the required documentation at hand, so that a resolution may be reached.
Initial Business Response /* (1000, 5, 2014/08/20) */
Thank you for your inquiry regarding your accountPer state law we have days to provide you with a clear titleAs you acknowledge, you received it on the 27th day, which is within the statuteAs such, we have fulfilled our
contractual obligationWe will be unable to refund your first contractual paymentIf you wish to discuss this further please feel free to contact our Finance departmentOur number is XXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 7, 2014/08/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Upon further checking and counting of the actual days in question it was on the 30th day that it was recieved not This only sets me up to failI have also checked with several other buy here pay here outfits and the average time to produce a title is weekI find it absolutely reprehensible that just because you have days to produce a title that you take days to do it; knowing full well that I won't be able drive said vehicle until I can afford to license itAs I didn't know of the tt&l amount until I recieved the TitleNow I'm stuck with a vehicle I am unable to drive legally for at least 2-weeks
I purchased a car from big red sports in Norman and it was being financed by the key back in April since I purchase this lemon of a car I've had nothing but problems And big red I had to report to the Revdex.com they did not fix it as promisedeventually the key took over and started doing work to my car and confirmed that big red did absolutely nothing to fix it before selling it to me my car has been to the keys shop several times since they started working on it and I continue to have issues they now refuse to help me get the car fixedI have been waiting for about weeks now to see about getting payments moved around so I can afford the over 2,work that needs to be done on my car they do not return phone calls and are strictly about their money not service I will never buy another car from the key or big red again or recommend them to anyone
I purchased a VW Passat from the key on October At the time of the purchase I was unaware of the actual value of the car I purchasedI'll admit this is my fault for not doing research but I wasn't aware it was legal to sell cars for nearly more than they're worthAlso I didn't receive my title until December and had called them many times about it requesting they do something to expedite itI was told they would pay my ticket if I got one for expired tags but when I did just after I received the title they refused to payTheir excuse being I already had the titleThe problem was I have a job and I can't just drop everything and run to the tag agency when it arrives two months lateThe did allow me to move a payment to the end of the loan so I could afford to pay the ticketThat does hurt me in the long run because of more interest thoughHonestly the car I got is fineI just think its dirty and wrong of them to sell cars for that much more than their worthEven the most questionable buy here pay here dealerships are priced betterMy credit union won't refinance me with decent credit and a co-signer because I owe so muchI would not suggest anyone going to buy a car here unless everyone else in the country has turned you down and you will starve with no car
They are a HORRIBLE business, they take advantage of people and have you pay extremely high interest ratesThe people who answer the phones are rude and don't like to work with youThey will do what they can to get your car so that you have to keep paying them and they can have your car to sell to someone elseThey will pay for the crappy way they treat people one way or another
Time and time again I've dealt with their online issues it keeps locking me out demanding I change my password and now it doesn't recognize my email address. I tried registering again but it doesn't recognize my contract information. I hate calling in because they are rude several times the customer service lady was yelling at me and when I yelled back she told me not to yell. I've been hung up on and disrespected regularly. They don't have a problem shutting off the car when payment is due or calling harassing for payment but when it time for the customer to complain its long waits on the phone to talk to someone the disrespectful customer service. Yea after reading another review I had the same issue with a delayed title didn't receive it for at least six weeks thought I was the only one. After a month windshield wiper fluid stop working. Called in talk to some guy from the repair department he argued with me about the age of the car being the issue. Its a 2010 got it two years ago
there are loop wholes all over The Key! Matt and Whitney in Service will find anything to use against you in the case your engine or transmission fails. Even if you play the rules right and maintain your vehicle - Matt will find a way to literally screw you.
I am still unable to reach the customer. I sent an email to him in hopes of reaching him via a different communication path.
Final Consumer Response /* (2000, 5, 2015/07/30) */
Thank you. They reached out to me this morning. Thank you for addressing this so quickly. The Revdex.com is an incredible consumer advocate and I thank you.
Initial Business Response /* (1000, 5, 2015/04/20) */
Ms. [redacted] is correct in stating she was contacted by a representative of The KEY Finance in regards to her insurance renewal; in the event expiration of insurance is received, a courtesy call is placed to the customer, informing them a...
notice of expiration has been received and proper renewal documentation is required. It is the customer's responsibility to maintain the appropriate comprehensive/collision deductibles as per their signed contract and provide The KEY Finance of same. Our records indicate the only calls made to Ms. [redacted] were on 4/13 in which she spoke to her account manager and again on 4/17. Ms. [redacted] has been a customer in good standing for quite some time and The KEY Finance looks forward to visiting with her concerning this and any other concerns she may have going forward.
Initial Consumer Rebuttal /* (3000, 7, 2015/04/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Every time I voice a concern with the key I get smart mouthed and threatened with repossession. My insurance company will send you what you need. Just be professional is all I'm asking. The key has contributed too much to my stress I don't need anymore from them. Thank You
Final Business Response /* (4000, 9, 2015/04/27) */
The KEY Finance appreciates Ms. [redacted]'s frustrations and appreciates the opportunity to discuss them with her; we invite her once again to contact a finance representative at her leisure, so that a conclusive resolution may be reached.
Initial Business Response /* (1000, 5, 2015/04/20) */
Our records indicate credit reporting has been successful for every month Ms. [redacted] has been an active customer. The KEY Finance strongly encourages Ms. [redacted] to contact a representative at her earliest convenience, in order to...
reach a mutual resolution regarding her concerns.
Highly recommend! Steven was my sales person, very friendly, professional. Made sure I was happy for my car and within hours was on my way home in a 2014.
Initial Business Response /* (1000, 14, 2015/10/21) */
In reviewing Ms. [redacted]'s account history, it appears two separate payments were extended for her; August 21st and September 25th. Both extensions were granted in consideration of her service issues and we invite Ms. [redacted] to...
contact a representative of The KEY Finance at her convenience, so that a mutually satisfying resolution can be met.
Initial Consumer Rebuttal /* (3000, 17, 2015/10/21) */
The response from The Key has been received and reviewed. A couple of things need to be noted: 1. At the time the Revdex.com complaint was filed only 1 payment was past due and the complaint lists that I am seeking that the payments be moved to the end of the note until one week after I received an estimate. I still do not have an estimate.
2. Not only do I not still have an estimate, but I have been informed by [redacted] of the Service Department that repairs have already been made to the car and that I owe $400.00 for said repairs. I have never received an estimate and have not authorized repairs to the car.
The reason for the Revdex.com complaint was because talking to the representatives of The Key was a futile effort. They were rude, condescending and demanding. I made efforts to talk to them to resolve this BEFORE I filed the complaint. In the MONTH it took them to reply to the complaint TWO more payments were due. I am not asking to not make the payments at all. I am asking that they put the payments to the end of the note until this can be resolved. All payments that come due until the repair situation is worked out need to be moved to the end of the note.
I still do not have an estimate and I do not have notice from them that the payments will ALL be moved to the end of the note.
I also need to know their policy on making repairs without customer authorization.
Until I have notification of payments being moved and their policy on making repairs without customer authorization I do not consider this complaint resolved.
Final Consumer Response /* (4200, 23, 2015/10/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
1. When I contacted the service department and left a message for [redacted], the manager, in yet another attempt to get an estimate, [redacted] left a voice mail on my phone telling me that the car was ready to be picked up and that I could bring the $400.00 to him in the form of cash, check or money order. I did not authorize the repairs that he has apparently completed. Contacting the service department is not going to resolve the issue of them making repairs to my car that were not authorized. The answer to that dilemma needs to come from corporate.
2. I attempted to work with The Key finance department on a number of occasions. If that had been successful I would not have felt the need to file this complaint with the Revdex.com in the first place. The collectors are rude, condescending and insistent that I make payments on the car. The car that is in their service department. On one occasion of talking to their representatives I was told that they were going to turn the car off. My response was that they could if they wanted to but the service department would have a hard time working on it if they did. On two other occasions I was told they wanted to know where the car was so that they could repossess it. (See original complaint) The car was in their service department on both occasions. They called my daughter and told her that I needed to call them and tell them where the car is so they could repossess it. It was in their service department. And yet, their only response to my complaint and added information is to encourage me to contact their representative. Had calling their representative worked, this complaint would not have had to be filed.
3. I am open to a face to face conference with the VP of operations or someone with the authority to make decisions to resolve this issue. The bottom line is that I have invested a great deal of money into this car and I would like to keep it. However, their harassment and the unauthorized repairs is making that a difficult proposition when their only answer is to do it their way or no way at all.
My resolution to the issue is this: I should not have to pay for repairs that I did not authorize. The service department should write off the $400.00 dollars they say I owe. Then, once that is agreed upon, the first payday after that agreement has been reached I will show proof of full coverage insurance, pick up the car and make a payment on the car. All payments between now and that time would be moved to the end of the note and resume as previous until the car is paid off. Is someone with the authority to make decisions prepared to talk with me face to face?
Final Business Response /* (4000, 25, 2015/10/26) */
Finance has attempted to reach a mutual resolution regarding Ms. [redacted]'s concerns and has shared those concerns with Service as well. Again, we invite Ms. [redacted] to contact Service at her convenience and resolve the issue once and for all.
my mother purchased a vehicle from the key approximately 9 months ago. She did not receive the title until 2 months after the purchase. She was only able to get a copy to get her tag. I took her to make her payment in august. They stamped her money order and then gave it back to her refusing the payment. They handed her a business card and said that was who she needed to contact. They refused to allow her to speak to a manager concerning the situation. For 2 months she tried to contact someone concerning her payment and why they refused payment. Every time she got to speak to a person she was told the person she needed to speak to was in a meeting. Every day, all day long?? About a week ago she received papers from another company stating they were going to repossess the vehicle. She got in contact with that company who in turn told her the key was who she needed to contact. She called the key again and was told she would get a return call by the end of the business day. The call came in this morning demanding 2 months of payments due immediately. My mother lives on a fixed income and still has her youngest child (12 yrs old) living at home. It is not possible for someone in her situation to come up with payments that have already been refused. My advise to her was to tell them to come and get the vehicle and I'd help provide her with transportation so that she doesn't have to deal with the stress. So my mother told them on the phone this morning to come get the vehicle and they argued with her and still demanded payment. Sad thing is my mother was sitting across the kitchen table from me and I could hear the entire conversation and she was NOT on speaker phone. My advise to anyone looking to purchase a vehicle from the key.....keep looking. You don't want what they are offering. They get their vehicles from out of state and Ur left hanging with an expired paper tag and they sell your loan and personal information without even so much as a phone call or letter informing you. Therefore you are stuck in limbo trying to figure out why your payment is being refused and who you are really supposed to pay. End result is you making the decision of being out thousands of dollars immediately or a repossession on Ur credit all because they do not have a clue how to run a business. What's really sad is I attempted to purchase a vehicle from them before my mom purchased hers. I walked away when they told me I had to put $1000 down and pay nearly $400 every 2 weeks. There are other places. They may not look as good but at least you aren't paying triple the amount of the vehicles value and they don't sell your loan or your information and it's better customer service.
Initial Business Response /* (1000, 5, 2014/08/15) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@thekeyonline.com
It is in our contract that vehicle can be disabled anytime after the payment is not received by the due date. If you can...
please give us a call, we can go over your account with you and see where the problem might lie. We want to satisfy our customers as much as possible. Please just give us a call and we will explain anything you need to know. You can call XXX-XXX-XXXX.
Initial Consumer Rebuttal /* (3000, 7, 2014/08/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The reason I'm not accepting there response is because the person that responded seems to think I owe them a vehicle payment, I'm payed up to date, this company(The Key) has had my vehicle disabled from midnight 8/14/14 til now 8/18/14 on the 14th it was only supposed to be disabled until 7pm the 15th but they broke that promise and then stated that the vehicle would be fully functional on Monday the [redacted] at 11am, well I called at approx. 11:05am Monday 8/18/14 and had to leave a message for [redacted] who has been emailing me about these interruptions, and approx. 20 minutes later she emails saying it will be Tuesday 8/19/14 at 5pm the vehicle will be functional, this company does nothing but lie and give no real explainations to what the real problem is, as I stated I have never missed a payment in 2 years of paying this company and they treat me with no respect, if your going to disable someone's car for repairs to your system, beginning on Memorial Day weekend up until now 8/18/14 off and on, you should give a days notice and for people with one vehicle you should offer them a loaner vehicle or if someone has an excellent payment history you should remove the disabling device because they have show the willingness to pay on time and are attempting to better there credit worthiness.
As I stated I do not owe you a payment as of now you and your company owe me for disabling my vehicle. My number is (XXX)XXX-XXXX
Final Business Response /* (4000, 9, 2014/08/20) */
We have documentation as to the state of this account now and in the past and have left messages to discuss the account. The customer can reach us Monday-Saturday at XXX-XXX-XXXX.
Ever since their computer system changes (not that the previous one was any better), it has been a hassle trying to do payments, did a payment at the beginning of the month as usual, no problem. This last week went to do the second payment, and their system changed the amount to double of what I owed, leaving me in the negative on my bank account. Called the customer service to let them know about the situation, and was told to call next day to follow up. So I called and was told that they will not refund me the overpaid money. This is ludicrous and pretty much theft.
Initial Business Response /* (1000, 5, 2015/06/29) */
Contact Name and Title: [redacted] - Director
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@thekeyonline.com
Mr. [redacted],
please provide proof or your payments as you have stated above so that we can research on our end. Kindly...
contact me directly if I can be of further assistance.
Initial Business Response /* (1000, 10, 2016/01/08) */
While The KEY Finance understands Mr. [redacted]'s frustration, per his signed contract, he was to provide records of timely oil changes. The only receipt produced by Mr. [redacted] was a year old; the contract states: "At all times under the...
applicable warranty term, Buyer must have substantially and timely completed (at Buyer's sole expense) the factory required and recommended maintenance/services on the Vehicle and provide reasonable documentation of same to Seller. The failure to do so shall void the limited warranty, thereby releasing Seller of all warranty obligations. Buyer is not required to have factory required or recommended maintenance performed by the Seller." In this instance, Service found the oil level on the unit low and full of sludge; as Mr. [redacted] was unable to provide timely receipts of maintenance, his warranty was voided. We invite Mr. [redacted] to contact a representative of The KEY so that a mutual resolution can be met.
Initial Consumer Rebuttal /* (3000, 12, 2016/01/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My oil was changed regularly not everyone takes their cars to a business to get their oil changed however I also told them when the car broke down there was a large amount of oil that was under the car I cant help the care broke Doreen blew a head gasket causing the oil to leak out.
Final Business Response /* (4000, 14, 2016/01/13) */
Again, per Mr. [redacted]'s signed contract, once he provides the required documentation, the Service department can determine the next step. The KEY Finance invites Mr. [redacted] to contact a representative of The KEY, with the required documentation at hand, so that a resolution may be reached.