Initial Business Response / [redacted] (1000, 14, 2015/10/21) */ In reviewing Ms [redacted] 's account history, it appears two separate payments were extended for her; August 21st and September 25thBoth extensions were granted in consideration of her service issues and we invite Ms [redacted] to contact a representative of The KEY Finance at her convenience, so that a mutually satisfying resolution can be met Initial Consumer Rebuttal / [redacted] (3000, 17, 2015/10/21) */ The response from The Key has been received and reviewedA couple of things need to be noted: At the time the Revdex.com complaint was filed only payment was past due and the complaint lists that I am seeking that the payments be moved to the end of the note until one week after I received an estimateI still do not have an estimate Not only do I not still have an estimate, but I have been informed by [redacted] of the Service Department that repairs have already been made to the car and that I owe $for said repairsI have never received an estimate and have not authorized repairs to the car The reason for the Revdex.com complaint was because talking to the representatives of The Key was a futile effortThey were rude, condescending and demandingI made efforts to talk to them to resolve this BEFORE I filed the complaintIn the MONTH it took them to reply to the complaint TWO more payments were dueI am not asking to not make the payments at allI am asking that they put the payments to the end of the note until this can be resolvedAll payments that come due until the repair situation is worked out need to be moved to the end of the note I still do not have an estimate and I do not have notice from them that the payments will ALL be moved to the end of the note I also need to know their policy on making repairs without customer authorization Until I have notification of payments being moved and their policy on making repairs without customer authorization I do not consider this complaint resolved Final Consumer Response / [redacted] (4200, 23, 2015/10/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) When I contacted the service department and left a message for ***, the manager, in yet another attempt to get an estimate, [redacted] left a voice mail on my phone telling me that the car was ready to be picked up and that I could bring the $to him in the form of cash, check or money orderI did not authorize the repairs that he has apparently completedContacting the service department is not going to resolve the issue of them making repairs to my car that were not authorizedThe answer to that dilemma needs to come from corporate I attempted to work with The Key finance department on a number of occasionsIf that had been successful I would not have felt the need to file this complaint with the Revdex.com in the first placeThe collectors are rude, condescending and insistent that I make payments on the carThe car that is in their service departmentOn one occasion of talking to their representatives I was told that they were going to turn the car offMy response was that they could if they wanted to but the service department would have a hard time working on it if they didOn two other occasions I was told they wanted to know where the car was so that they could repossess it(See original complaint) The car was in their service department on both occasionsThey called my daughter and told her that I needed to call them and tell them where the car is so they could repossess itIt was in their service departmentAnd yet, their only response to my complaint and added information is to encourage me to contact their representativeHad calling their representative worked, this complaint would not have had to be filed I am open to a face to face conference with the VP of operations or someone with the authority to make decisions to resolve this issueThe bottom line is that I have invested a great deal of money into this car and I would like to keep itHowever, their harassment and the unauthorized repairs is making that a difficult proposition when their only answer is to do it their way or no way at all My resolution to the issue is this: I should not have to pay for repairs that I did not authorizeThe service department should write off the $dollars they say I oweThen, once that is agreed upon, the first payday after that agreement has been reached I will show proof of full coverage insurance, pick up the car and make a payment on the carAll payments between now and that time would be moved to the end of the note and resume as previous until the car is paid offIs someone with the authority to make decisions prepared to talk with me face to face? Final Business Response / [redacted] (4000, 25, 2015/10/26) */ Finance has attempted to reach a mutual resolution regarding Ms [redacted] 's concerns and has shared those concerns with Service as wellAgain, we invite Ms [redacted] to contact Service at her convenience and resolve the issue once and for all
Time and time again I've dealt with their online issues it keeps locking me out demanding I change my password and now it doesn't recognize my email addressI tried registering again but it doesn't recognize my contract informationI hate calling in because they are rude several times the customer service lady was yelling at me and when I yelled back she told me not to yellI've been hung up on and disrespected regularlyThey don't have a problem shutting off the car when payment is due or calling harassing for payment but when it time for the customer to complain its long waits on the phone to talk to someone the disrespectful customer serviceYea after reading another review I had the same issue with a delayed title didn't receive it for at least six weeks thought I was the only oneAfter a month windshield wiper fluid stop workingCalled in talk to some guy from the repair department he argued with me about the age of the car being the issueIts a got it two years ago
Ever since their computer system changes (not that the previous one was any better), it has been a hassle trying to do payments, did a payment at the beginning of the month as usual, no problemThis last week went to do the second payment, and their system changed the amount to double of what I owed, leaving me in the negative on my bank accountCalled the customer service to let them know about the situation, and was told to call next day to follow upSo I called and was told that they will not refund me the overpaid moneyThis is ludicrous and pretty much theft
Initial Business Response / [redacted] (1000, 5, 2015/06/29) */ Contact Name and Title: [redacted] - Director Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @thekeyonline.com Mr. [redacted] , please provide proof or your payments as you have stated above so that we can research on our end. Kindly... contact me directly if I can be of further assistance.
Initial Business Response / [redacted] (1000, 10, 2016/01/08) */ While The KEY Finance understands Mr***'s frustration, per his signed contract, he was to provide records of timely oil changesThe only receipt produced by Mr [redacted] was a year old; the contract states: "At all times under the applicable warranty term, Buyer must have substantially and timely completed (at Buyer's sole expense) the factory required and recommended maintenance/services on the Vehicle and provide reasonable documentation of same to SellerThe failure to do so shall void the limited warranty, thereby releasing Seller of all warranty obligationsBuyer is not required to have factory required or recommended maintenance performed by the Seller." In this instance, Service found the oil level on the unit low and full of sludge; as Mr [redacted] was unable to provide timely receipts of maintenance, his warranty was voidedWe invite Mr [redacted] to contact a representative of The KEY so that a mutual resolution can be met Initial Consumer Rebuttal / [redacted] (3000, 12, 2016/01/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) My oil was changed regularly not everyone takes their cars to a business to get their oil changed however I also told them when the car broke down there was a large amount of oil that was under the car I cant help the care broke Doreen blew a head gasket causing the oil to leak out Final Business Response / [redacted] (4000, 14, 2016/01/13) */ Again, per Mr***'s signed contract, once he provides the required documentation, the Service department can determine the next stepThe KEY Finance invites Mr [redacted] to contact a representative of The KEY, with the required documentation at hand, so that a resolution may be reached
Initial Business Response / [redacted] (1000, 14, 2015/10/21) */ In reviewing Ms [redacted] 's account history, it appears two separate payments were extended for her; August 21st and September 25thBoth extensions were granted in consideration of her service issues and we invite Ms [redacted] to contact a representative of The KEY Finance at her convenience, so that a mutually satisfying resolution can be met Initial Consumer Rebuttal / [redacted] (3000, 17, 2015/10/21) */ The response from The Key has been received and reviewedA couple of things need to be noted: At the time the Revdex.com complaint was filed only payment was past due and the complaint lists that I am seeking that the payments be moved to the end of the note until one week after I received an estimateI still do not have an estimate Not only do I not still have an estimate, but I have been informed by [redacted] of the Service Department that repairs have already been made to the car and that I owe $for said repairsI have never received an estimate and have not authorized repairs to the car The reason for the Revdex.com complaint was because talking to the representatives of The Key was a futile effortThey were rude, condescending and demandingI made efforts to talk to them to resolve this BEFORE I filed the complaintIn the MONTH it took them to reply to the complaint TWO more payments were dueI am not asking to not make the payments at allI am asking that they put the payments to the end of the note until this can be resolvedAll payments that come due until the repair situation is worked out need to be moved to the end of the note I still do not have an estimate and I do not have notice from them that the payments will ALL be moved to the end of the note I also need to know their policy on making repairs without customer authorization Until I have notification of payments being moved and their policy on making repairs without customer authorization I do not consider this complaint resolved Final Consumer Response / [redacted] (4200, 23, 2015/10/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) When I contacted the service department and left a message for ***, the manager, in yet another attempt to get an estimate, [redacted] left a voice mail on my phone telling me that the car was ready to be picked up and that I could bring the $to him in the form of cash, check or money orderI did not authorize the repairs that he has apparently completedContacting the service department is not going to resolve the issue of them making repairs to my car that were not authorizedThe answer to that dilemma needs to come from corporate I attempted to work with The Key finance department on a number of occasionsIf that had been successful I would not have felt the need to file this complaint with the Revdex.com in the first placeThe collectors are rude, condescending and insistent that I make payments on the carThe car that is in their service departmentOn one occasion of talking to their representatives I was told that they were going to turn the car offMy response was that they could if they wanted to but the service department would have a hard time working on it if they didOn two other occasions I was told they wanted to know where the car was so that they could repossess it(See original complaint) The car was in their service department on both occasionsThey called my daughter and told her that I needed to call them and tell them where the car is so they could repossess itIt was in their service departmentAnd yet, their only response to my complaint and added information is to encourage me to contact their representativeHad calling their representative worked, this complaint would not have had to be filed I am open to a face to face conference with the VP of operations or someone with the authority to make decisions to resolve this issueThe bottom line is that I have invested a great deal of money into this car and I would like to keep itHowever, their harassment and the unauthorized repairs is making that a difficult proposition when their only answer is to do it their way or no way at all My resolution to the issue is this: I should not have to pay for repairs that I did not authorizeThe service department should write off the $dollars they say I oweThen, once that is agreed upon, the first payday after that agreement has been reached I will show proof of full coverage insurance, pick up the car and make a payment on the carAll payments between now and that time would be moved to the end of the note and resume as previous until the car is paid offIs someone with the authority to make decisions prepared to talk with me face to face? Final Business Response / [redacted] (4000, 25, 2015/10/26) */ Finance has attempted to reach a mutual resolution regarding Ms [redacted] 's concerns and has shared those concerns with Service as wellAgain, we invite Ms [redacted] to contact Service at her convenience and resolve the issue once and for all
Highly recommend! Steven was my sales person, very friendly, professionalMade sure I was happy for my car and within hours was on my way home in a
Time and time again I've dealt with their online issues it keeps locking me out demanding I change my password and now it doesn't recognize my email addressI tried registering again but it doesn't recognize my contract informationI hate calling in because they are rude several times the customer service lady was yelling at me and when I yelled back she told me not to yellI've been hung up on and disrespected regularlyThey don't have a problem shutting off the car when payment is due or calling harassing for payment but when it time for the customer to complain its long waits on the phone to talk to someone the disrespectful customer serviceYea after reading another review I had the same issue with a delayed title didn't receive it for at least six weeks thought I was the only oneAfter a month windshield wiper fluid stop workingCalled in talk to some guy from the repair department he argued with me about the age of the car being the issueIts a got it two years ago
Ever since their computer system changes (not that the previous one was any better), it has been a hassle trying to do payments, did a payment at the beginning of the month as usual, no problemThis last week went to do the second payment, and their system changed the amount to double of what I owed, leaving me in the negative on my bank accountCalled the customer service to let them know about the situation, and was told to call next day to follow upSo I called and was told that they will not refund me the overpaid moneyThis is ludicrous and pretty much theft
Initial Business Response / [redacted] (1000, 5, 2015/06/29) */ Contact Name and Title: [redacted] - Director Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @thekeyonline.com Mr. [redacted] , please provide proof or your payments as you have stated above so that we can research on our end. Kindly... contact me directly if I can be of further assistance.
Initial Business Response / [redacted] (1000, 10, 2016/01/08) */ While The KEY Finance understands Mr***'s frustration, per his signed contract, he was to provide records of timely oil changesThe only receipt produced by Mr [redacted] was a year old; the contract states: "At all times under the applicable warranty term, Buyer must have substantially and timely completed (at Buyer's sole expense) the factory required and recommended maintenance/services on the Vehicle and provide reasonable documentation of same to SellerThe failure to do so shall void the limited warranty, thereby releasing Seller of all warranty obligationsBuyer is not required to have factory required or recommended maintenance performed by the Seller." In this instance, Service found the oil level on the unit low and full of sludge; as Mr [redacted] was unable to provide timely receipts of maintenance, his warranty was voidedWe invite Mr [redacted] to contact a representative of The KEY so that a mutual resolution can be met Initial Consumer Rebuttal / [redacted] (3000, 12, 2016/01/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) My oil was changed regularly not everyone takes their cars to a business to get their oil changed however I also told them when the car broke down there was a large amount of oil that was under the car I cant help the care broke Doreen blew a head gasket causing the oil to leak out Final Business Response / [redacted] (4000, 14, 2016/01/13) */ Again, per Mr***'s signed contract, once he provides the required documentation, the Service department can determine the next stepThe KEY Finance invites Mr [redacted] to contact a representative of The KEY, with the required documentation at hand, so that a resolution may be reached