The Kia Store

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, *** [redacted]

To whom it may concern,All issues have been resolved with Mr [redacted] with regard to his complaint Mr [redacted] will revisit a purchase with us at a later date We look forward to serving him and his family with anything they may need from us at that point and time.Thanks so much for you time

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I do not feel that it is fair about them saying that I took my day off workI was told that I needed a co-signer right before I had to work a hour work shiftI was emotionally distraughtThis ordeal literally made me go into a panic attack I spent all my OFF days from work at the Kia Dealership doing everything they had asked me for the carI had to spend the OFF day that I called my boss about to go to another car dealership that would help me in this matterAnd they did help me! In Minutes they gave me the keys to a JeepWhy in the world would it take me sitting around The Kia store for hours the first day waiting to be approved?? Then to show proof of insurance the following day took a long time as well! Customer service was not very friendlyThey didn't care to help anyoneThey only one who showed any remorse was the salesmen I was dealing with, And poor employee! He didn't even have a proper name tag or anything he even said that he hadn't made it up there with these big dogsActually, I would love to speak to someone with the Kia store who is courteous of my working scheduled as wellI work 13-hour days 3rd shift, so I sleep during their working hoursI work 5-days a weekI am off tomorrowI can speak with someone while my child is at schoolBut, the point I am getting across with my complaint is : DO NOT GIVE A CAR TO SOMEONE WITHOUT IT BEING APPROVED!!! You've caused a lot of embarrassment for me at work, to family and friendsI was extremely upset!!!! This has ruined my entire car buying experienceI actually spoke to another person who had this same thing happen to him at the Kia storeYou all are practicing bad businessYou don't realize you are only giving your business awayI will never recommend anyone to the Kia storeSuch a SCAM!!! I do want to know what Kia decides to be a mutual resolution to resolve this.....Please, humor me?? I'm upset, while you all go on to the next person and screw them over as well

To whom it may concern,Ms [redacted] , and myself have resolved this concern, and have agreed upon an amicable solution Ms [redacted] has had an issue with the Mercedes she purchased from The Kia Store that is covered under her warranty, and has had to replace her tires since her purchase We are in good will going to reimburse Ms [redacted] for her deductible ($100) she will be paying for her warranty repair, as well as her tires ($600) to keep her as a satisfied customer Ms [redacted] stated that this will resolve her concerns, and allow the case to be closed.Thank you,

To whom it may concern, Please accept my apologies for the timeliness of my response. I did not receive the letter until today, and had already resolved the concern with the customer. I was unaware my response was being anticipated by the Revdex.comMs*** had an issue
with the taxes that the state of Kentucky is charging her for her trade. We explained to Ms*** why she is being charged the tax for her trade, as well as the vehicle she purchased. She stated that she believed this charge should be included in her transaction of the new purchase, and that we should have made her aware of this future charge from the statePlease see the attached for that Ms*** had signed at time of purchase making her aware of the future charge from the state of KentuckyWe believe we acted as we should have at the time of purchase by informing Ms*** of the charge she would need to payWe've since resolved this concern with the customer. In an act of good faith we offered to resolve the concern with Ms*** by agreeing to pay for a percentage of the state fee that she was disputing. We both agreed that this was not the responsibility of The Kia Store, and Ms*** signed a form agreeing to that this good faith gesture would resolve her concern completelyPlease contact me with any further concerns on this matterRespectfully,*** ** ***|GM

Formal response with regard to Complaint ID: ***
We appreciate Ms*** visiting our dealership, and giving us the opportunity to assist her in her most recent purchase. We regret that we weren’t able to help her at this time.
It was unfortunate Ms*** was asked to
return the car. However, as with any finance transaction the lender reserves the final right as to who they grant loans to. We wish there could have been a different outcome to the situation.
In an effort to prevent confusion in these situations we have our customers sign what’s called a “Courtesy Spot Delivery Agreement”. Section D of this agreement labeled “Loan Approval” explains how the loan has yet to be approved. Ms *** signed this on Aug 3rd,
With regard to the documents being destroyed that isn’t an option due to laws we are required to follow that are again out of our control, the documents will be stored in a secure facility for the amount of time we are required to retain them by law. It is not an option to reverse Ms***’s credit being pulled, as it was pulled with her permission. With regard to Ms*** being reimbursed for her time off of work, we do not feel that is our responsibility. We are open early, and well after business hours days per week to ensure we are here when our customers need us to be for their shopping convenience. There would have been no request from us that would have required her to take a day off of work.
I’ve attempted to reach Ms*** by phone, as well as email in an effort to resolve the issue, but have not been contacted in return. I am open to assist in putting her mind at ease with some type of resolution, and would be happy to discuss with her at any point she chooses to contact meThanks so much,

[A default letter
is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

To whom it may concern,I spoke with Mr*** early this afternoon. He explained why he was upset, and said that based on his research our part was priced comparable to what he has found as far as an OEM part. He had mentioned he could have saved some money had he purchased
aftermarket, but chose to go with the manufacturers original equipment. He had mentioned that he was upset due to the fact that he had to have his ignition re-keyed by a locksmith to get his current keys to work with his new ignition, and he feels that this should have been included based on the amount of money the ignition had cost. I explained the process involved when it comes to replacing an ignition, and how this was out of our control as the dealership to decide if that should be included, or not. We do not set the rules on how a part is offered for sale, nor what is included with the purchase. The manufacturer sets those guidelines, and we must follow their guidelines as a franchised dealer. I've also explained that had he had our service department perform the work needed that the quote would have included the cost to re-key the ignition so all keys being used match should he have wanted that to be a part of the repair. Mr*** is going to seek out a locksmith on his own to price what it would cost to have his new ignition re-keyed. I recommended *** Locksmith as we use them often, and they do great work. In the spirit of great customer service I've offered to assist Mr *** with this bill in hopes this will satisfy him. He agreed this would. I have asked that he give me a quote prior to having any work done so we can agree on what's fair for both involved. I look forward to this issue being resolved, and hope Mr*** knows how much we appreciate his business.Sincerely,*** ***General ManagerThe Kia Store Louisville

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. The General Manager was very helpful and did a better job at explaining things.
Regards,
*** ***

To whom it may concern,
With regard to the complaint expressed by *** ***. We
have reached a resolution that is satisfactory for both parties.
We appreciate Amanda's business, and wish her well
thanks so much,

Revdex.com, I spoke to Mr*** yesterday Morning. We went over his bill for his taxes for the state of Indiana. We agreed to pay $for his Registration fee. The miss understanding came from the excise tax that is charged by Indiana
that we are not able to collect for the state like the sales tax. Mr*** is completely satisfied with the outcome, and at this point we will consider the complaint closed. Thank You,*** ***General Manager

With regard to the [redacted] complaint that we've received.We did collect the first payment, as instructed by the lender at the time of funding. However, upon calling the lender on 10/4/2017 to review the funding amounts there was a clerical error discovered on the part of...

[redacted].  The deal should have been short funded, however it was not.   Mr. and Mrs. [redacted] had prior contact with one of our managers who is no longer employed at the dealership.  This is what caused the lack of communication.I've since spoke with [redacted], and the issue has since been resolved.  Both parties are happy with the outcome.  Mr. [redacted] will be visiting the dealership for a refund to be credited back to his credit card in the amount collected for his first payment.  We appreciate the [redacted]s business, and apologize for the inconvenience of not resolving the issue sooner.Thanks so much,[redacted]

To whom it may concern,All issues have been resolved with Mr. [redacted] with regard to his complaint.  Mr. [redacted] will revisit a purchase with us at a later date.  We look forward to serving him and his family with anything they may need from us at that point and time.Thanks so much for you...

time.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To whom it may concern,Ms. [redacted], and myself have resolved this concern, and have agreed upon an amicable solution.  Ms. [redacted] has had an issue with the Mercedes she purchased from The Kia Store that is covered under her warranty, and has had to replace her tires since her...

purchase.  We are in good will going to reimburse Ms. [redacted] for her deductible ($100) she will be paying for her warranty repair, as well as her tires ($600) to keep her as a satisfied customer.  Ms. [redacted] stated that this will resolve her concerns, and allow the case to be closed.Thank you,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
 
 I do not feel that it is fair about them saying that I took my day off work. I was told that I needed a co-signer right before I had to work a 13 hour work shift. I was emotionally distraught. This ordeal literally made me go into a panic attack.  I spent all my  OFF days from work at the Kia Dealership doing everything they had asked me for the car. I had to spend the OFF day that I called my boss about to go to another car dealership that would help me in this matter. And they did help me! In 45 Minutes they gave me the keys to a Jeep. Why in the world would it take me sitting around The Kia store for hours the first day waiting to be approved?? Then to show proof of insurance the following day took a long time as well!  Customer service was not very friendly. They didn't care to help anyone. They only one  who showed any remorse was the salesmen I was dealing with, And poor employee! He didn't even have a proper name tag or anything he even said that he hadn't made it up there with these big dogs. Actually, I would love to speak to someone with the Kia store who is courteous of my working scheduled as well. I work 13-14 hour days 3rd shift, so I sleep during their normal working hours. I work 5-6 days a  week. I am off tomorrow. I can speak with someone while my child is at school. But, the point I am getting across with my  complaint is : DO NOT GIVE A CAR TO SOMEONE WITHOUT IT BEING APPROVED!!! You've caused a lot of embarrassment for me at work, to family and friends. I was extremely upset!!!! This has ruined my entire car buying experience. I actually spoke to another person who had this same thing happen to him at the Kia store. You all are practicing bad business. You don't realize you are only giving your business away. I will never recommend anyone to the Kia store. Such a SCAM!!! I do want to know what Kia decides to be a mutual resolution to resolve this.....Please, humor me?? I'm upset, while you all go on to the next person and screw them over as well.