The Kid Ranch Christian Preschool

Complaint: [redacted] I am rejecting this response because: [redacted] started at the Kid Ranch Christian Preschool on the 11th of JanuaryI never was told or informed of any type of late paymentI paid what was due when he started and I also paid what was owed when I took him out of school on the 21st of January [redacted] stated I owed $when I pulled him out [redacted] came back that same day and he paid the which I have a receipt forMy receipt I have states that I paid for him to beginIt shows that the dates were from 1/1/to 1/31/He wasn't even in school on the firstOn 1/13/it also shows a payment of I paidIt also shows a late fee of on the 22nd, there was nothing lateMy financial situation is noones business and it has nothing to do with ***This is about how unhappy I was my son was mistreated and I did bring a jacket to the schoolThe teacher lost it and failed to put it on himI found it in another student's cubby when I picked my son up [redacted] also stated I wouldn't be happy at any school and she suggest I keep him at home with meI want my son at a school where he is learning not a daycare where you sit and watch the kids [redacted] was not just "sent in" he was a concerned parent Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

In response to Ms*** ***'s complaints; January 22, was the first time Ms*** attempted voice her concerns and did so through Mr*** ***Mr*** walked into the office with a checklist from Ms***I apologized to Mr*** about the two reasons for concern and attempted to
assure him that these things would be addressedHe made it clear that he was sent here to pick up ***'s things and to secure a refundI eventually spoke with Ms*** on January 22nd once she returned my phone callI apologized to her as wellThe event which involved her son’s pants being not being changed was confirmed by ***'s teacherI did not say she "should" have changed her son’s pants herself but merely welcomed her to do soAlthough his diaper had been changed throughout the day, the Lead Teacher failed to remember to change his pantsShe was apologetic when I approached her about the situationThe appropriate measures of discipline were takenOn January 20, 2016, ***'s teacher was out with her sick childThe Assistant Teacher for that classroom, took the leadShe was running behind schedule due to diaper changing and I was in the class offering helpThe children were playing at centers while the Assistant Teacher was changing diapersWhen first coming in from outside and the teacher is changing diapers, a two year old class is going to be rambunctiousThat’s what kids doWe like to call it controlled chaos; the children are playing and enjoying their time while the diapering gets doneIt cannot and will not ever be quiet and controlled at all timesThis is what happens in group care with multiple children and transition timesIn our Parent Handbook it states: “The Kid Ranch classrooms follow a daily schedule designed specifically to meet the children’s developmental, social and emotional, and personal needsAll schedules are contingent on the needs of the children and may vary from day to day.” Their class still had their academic learning and lesson per curriculum that day During our January 22nd conversation, I explained to Ms*** that a classroom full of two year olds (or any age range for that matter) might not run as smoothly in the absence of their lead teacherI asked her to be understanding of thisAt no point did I refer to Ms*** as a single parent as I am aware that *** has a very involved father figureThe other incidences described by Ms*** have never been brought to my attention before reading them in the statement she providedFirst, it is state standard for children to have outdoor time each dayOur center’s temperature chart shows: if the outside temperature is between and degrees, they are to have up to minutes of outside timeOn occasion the teachers will cut that short but still must let the children have some sun and outdoor playI was not aware of *** not having a jacket to wear during outside timeIn our Parent Handbook it clearly states that we must go outside per state standard and it’s the parent’s responsibility to make sure their children have the proper clothing and jackets for the weatherI would have been more than happy to resolve this issue had it been brought to my attention in a timely mannerI would also like to make it clear that children are never to be left unattended while in our careThis is something we take very seriouslyWhen the children are walking inside from outdoors the teacher must hold the door open and count her children as they walk in single fileThe teacher watches each child enter the building before she closes the doorThen our line leader leads the class into the classroom as the teacher follows at the rearOur children were never left in the classroom unattended*** *** placed a deposit for *** *** to begin on the 4th of January*** *** was enrolled at The Kid Rach from January 4th through January 20thIn regards to a refund, Ms*** signed a contract stating she understands that under no circumstances will refunds be givenNot only was Ms*** late with her payment on the 15th of January but she failed to give a two week written notice of withdraw which is also in the contract she signedFor this reason, we will not refund any monies paid to the Kid RanchHer outstanding balance should have reflected a large late fee as it was not paid until the 22nd but this was overlookedThe Kid Ranch was entitled to bill Ms*** for the first days in February as well, which would be the end of the two week time frame but knowing her financial situation, we did notThe Kid Ranch Christian Preschool is a licensed facility and has a great programOur children are greatly educated and more than prepared when they begin KindergartenWell respected families, educators, and doctors commend us for our efforts to be the best

Ms*** placed a non-refundable deposit to secure her son's spot in our two year old roomRegardless of what days he was physically here, the full amount of tuition is due per contractI have attached copies of page & of our handbook and the signed contractsPlease remember that we graciously overlooked the $owed to cover the remainder of what would have covered the two week notice had it been given and we have not turned it over to small claims courtWe would like to put this matter to restAgain, I'm sorry that your time at the Kid Ranch was not a pleasant one

Complaint: [redacted]
I am rejecting this response because: [redacted] started at the Kid Ranch Christian Preschool on the 11th of January. I never was told or informed of any type of late payment. I paid what was due when he started and I also paid what was owed when I took him out of school on the 21st of January. [redacted] stated I owed $212.28 when I pulled him out. [redacted] came back that same day and he paid the 212.28 which I have a receipt for. My receipt I have states that I paid 835.00 for him to begin. It shows that the dates were from 1/1/2016 to 1/31/2016. He wasn't even in school on the first. On 1/13/2016 it also shows a payment of 360.00 I paid. It also shows a late fee of 25.00 on the 22nd, there was nothing late. My financial situation is noones business and it has nothing to do with [redacted]. This is about how unhappy I was my son was mistreated and I did bring a jacket to the school. The teacher lost it and failed to put it on him. I found it in another student's cubby when I picked my son up. [redacted] also stated I wouldn't be happy at any school and she suggest I keep him at home with me. I want my son at a school where he is learning not a daycare where you sit and watch the kids. [redacted] was not just "sent in" he was a concerned parent. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]