The King Arthur Flour Baker's Catalogue

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

It is our policy to issue full credit for items a customer is not satisfied with, but request that the freight be prepaid by the purchaser. We do, however, make exceptions and this case would have been one considered. The customer service representative who spoke with the client should
have consulted a supervisor in this matter and it would have been granted as an exception. We have not yet received the bread machine back, but when received it will be fully credited as will the $requested for freight reimbursement.We apologize for this issue and that you are not happy with the product. You concern is not one that we have had any experience with in our customer support department. We have see complaints listed on *** for units purchased through them, but we at King Arthur do not have this history. Regardless, we are happy to offer the refund and I can be contacted directly should there be any questions or issues with the return. I can be reached at ***@kingarthurflour.com or ###-###-#### ***Regards*** ***Customer Support Manager