The Kissling Interests, LLC

We are sorry to hear the writer of complaint [redacted] , was not satisfiedThe writer of the complaint indicated that our office would not discuss financial matters over the phoneThis is the policy of the company, and was explained to [redacted] before, during, and after signing the leaseThis policy is in place, not only to protect the company's interests, but more, it is in place to protect the tenant [redacted] indicated to the property management company, on december 29, 2015, any expenses were the responsibility of a female, [redacted] subleased, or assigned the apartment toOn January 4, 2016, [redacted] was made aware of the damages and expenses that would be owed due to the expiration of the leaseI have attached the lease from [redacted] It clearly indicates subleasing, or assigning to another, is a violation of the lease,! and not allowed by the property management company [redacted] was aware of this section in lease and is responsible for any damages or expenses that arise from the violation of the leaseAs indicated on the security statement and transaction listing, [redacted] still owes a balance to the property management company.Please find attached two (2) sets of copies for the following documents; the correspondence between [redacted] and the property management company, the security settlement statement, transaction listing for the term of the lease, momove-out inspection form, and a copy of the original leaseSet one has [redacted] information completely redacted, and set t'No has no information redactedIf there are documents that [redacted] , or the Revdex.com would further request, we will produce those documentsIf there are any questions or concerns, please do not hesitate to call (716)- - for further assistance

We are sorry to hear the writer of complaint [redacted] , was not satisfiedThe writer of the complaint indicated that our office would not discuss financial matters over the phoneThis is the policy of the company, and was explained to [redacted] before, during, and after signing the leaseThis policy is in place, not only to protect the company's interests, but more, it is in place to protect the tenant.? [redacted] indicated to the property management company, on december 29, 2015, any expenses were the responsibility of a female, [redacted] subleased, or assigned the apartment toOn January 4, 2016, [redacted] was made aware of the damages and expenses that would be? owed due to the expiration of the leaseI have attached the lease from [redacted] It clearly? indicates subleasing, or assigning to another, is a violation of the lease,! and not allowed by the property management company [redacted] was aware of this section in lease and is responsible for any damages or expenses that arise from the violation of the leaseAs indicated on the? security statement and transaction listing, [redacted] still owes a balance to the property management company.Please find attached two (2) sets of copies for the following documents; the? correspondence between [redacted] and the property management company, the security? settlement statement, transaction listing for the term of the lease, momove-out inspection form, and a copy of the original leaseSet one has [redacted] information completely redacted, and set t'No has no information redacted.? If there are documents that [redacted] , or the Revdex.com would further request, we will produce those documentsIf there are any questions or concerns, please do not hesitate to call? (716)- - for further assistance.?

In response to the above referenced complaint, Miss *** at *** *** *** signed a legally binding lease on 01/29/which states, '7he tenant is not authorized to install or remove any window unit air conditioner and will be fined, payable as added rent if he does"In addition Miss
*** (along with all of our other tenants) was hand delivered an Air Conditioning Memorandum on May 8th, 2015 which instructed the tenants to sign and return the form to our office to schedule a member of our Maintenance Staff to install their air conditioning unitThe form also reiterated our policy regarding illegally installed air conditioners, and boldly stated "If we discover that a tenant has installed an air conditioning unit without our knowledge, we will assess that individual a penalty of $50.00"The memorandum stated that the penalty was to compensate our staff for the inconvenience of inspecting the unit to ensure that it had been installed properlyNowhere on the memorandum did it give a specific date or time frame that the unit would be inspectedOn July 13th, our Maintenance Supervisor inspected the illegally installed air conditioning unit in Miss ***'s apartment in order to ensure that it had been installed properlyIt is not our policy to put work orders into our system forMaintenance to inspect illegally installed air conditioning unitsA member of the staff looks at the outside of the buildings periodically throughout the summer months to determine where air conditioning units have been illegally installed and then informs the Maintenance Supervisor so that he can inspect the unit at his earliest convenienceAs for the Notice to Pay Rent, Miss *** came into our office on June 4th to pay her rentShe asked the receptionist what her charges were and paid-her balance to $O.We were not notified of the illegally installed air conditioning unit until June 5thThe penalty was applied to her account at that time and was considered added rentOn the 9th of the month, our system automatically generated Notices to Pay Rent for any tenant with a balance of $1.00 or more, and then they were hand delivered on June 11thMiss *** received the Notice as she should have, to inform her of her outstanding balanceThe $penalty will stand, as Miss *** knowingly violated her lease by installing her air conditioning unit herself. Yours truly,Tamar A***, Property Manager

We are sorry to hear the writer of complaint ***, was not satisfiedThe writer of the complaint indicated that our office would not discuss financial matters over the phoneThis is the policy of the company, and was explained to *** before, during, and after signing the leaseThis
policy is in place, not only to protect the company's interests, but more, it is in place to protect the tenant.? *** indicated to the property management company, on december 29, 2015, any expenses were the responsibility of a female, *** subleased, or assigned the apartment toOn January 4, 2016, *** was made aware of the damages and expenses that would be? owed due to the expiration of the leaseI have attached the lease from ***It clearly? indicates subleasing, or assigning to another, is a violation of the lease,! and not allowed by the property management company*** was aware of this section in lease and is responsible for any damages or expenses that arise from the violation of the leaseAs indicated on the? security statement and transaction listing, *** still owes a balance to the property management company.Please find attached two (2) sets of copies for the following documents; the? correspondence between *** and the property management company, the security? settlement statement, transaction listing for the term of the lease, momove-out inspection form, and a copy of the original leaseSet one has *** information completely redacted, and set t'No has no information redacted.? If there are documents that ***, or the Revdex.com would further request, we will produce those documentsIf there are any questions or concerns, please do not hesitate to call? (716)- - for further assistance.?

We are sorry to hear the writer of complaint [redacted], was not satisfied. The writer of the complaint indicated that our office would not discuss financial matters over the phone. This is the policy of the company, and was explained to [redacted] before, during, and after signing the lease. This...

policy is in place, not only to protect the company's interests, but more, it is in place to protect the tenant. [redacted] indicated to the property management company, on december 29, 2015, any expenses were the responsibility of a female, [redacted] subleased, or assigned the apartment to. On January 4, 2016, [redacted] was made aware of the damages and expenses that would be owed due to the expiration of the lease. I have attached the lease from [redacted]. It clearly indicates subleasing, or assigning to another, is a violation of the lease,! and not allowed by the property management company. [redacted] was aware of this section in lease and is responsible for any damages or expenses that arise from the violation of the lease. As indicated on the security statement and transaction listing, [redacted] still owes a balance to the property management company.Please find attached two (2) sets of copies for the following documents; the correspondence between [redacted] and the property management company, the security settlement statement, transaction listing for the term of the lease, move-in move-out inspection form, and a copy of the original lease. Set one has [redacted] information completely redacted, and set t'No has no information redacted. If there are documents that [redacted], or the Revdex.com would further request, we will produce those documents. If there are any questions or concerns, please do not hesitate to call (716)- 853 - 2787 for further assistance.