The Kitchen Design Studio

JANUARY 31, Dear [redacted] , The Kitchen Design Studio has been in business for yearsWe have never had a complaint let alone one due to color that the client picked their self We strive on a good reputation and Customer Service This is in response to the letter we have received from your office on January 24, The Complainant, [redacted] of [redacted] , PA, did purchase [redacted] countertops from The Kitchen Design Studio on September When the countertops were purchased, ($3,803.00) the Client had very specific requests that were not common and were difficult at best, but we try to do what the Clients asks for, as these are custom countertops, made to orderThe Client chose her color, which was LinenYou can look at this color on [redacted] ’s websiteLinen is one of the most neutral colors [redacted] offers The Client was contacted after her down payment, twice to be exactAs a matter of fact, she came into the: office and into our shop to give her approval of how the tops looked, due to her request of a 2” thick back splash on the sink sideShe gave her approval and commented on how beautiful it was to [redacted] the Shop Foreman and to *** On September 23, the Clients' countertops were delivered and installed and once again she stated how happy she was with them The first that we had heard that there was any issue at all was on January 14, This is four months after the install The Client, [redacted] , stated that her friends did not like the color of her countertops and she thought The Kitchen Design Studio was at fault because we sold it to her She was asked at that time if there was a problem with her countertops and she said no, just the color She asked to speak with the Owner, [redacted] [redacted] was not in and unavailableShe was told this and she was asked if she would like to speak with ***, the Office ManagerShe refused and was very irate that she could not speak with [redacted] and began to yell that her friends did not like her color On Friday, January 17, we received another call, left on our answering machine after hours, that she demanded [redacted] call her and she was giving him until Tuesday to do so [redacted] was still out of town on business and ***, who would handle this matter anyway did telephoned her and left a voice mail, as she did not answerThis was at 4:pm, January 21, On this voicemail she was asked to stop in or call back during business hours of Monday thru Friday AM until 5:00PM and we would gladly discuss any concerns she had [redacted] As we have stated previous, [redacted] has been unavailable and if we were able to speak to her during our business hours this would have been explained to her again We received another voicemail from the client after business hours This voicemail has been saved In this voicemail she states she does not wish to speak to ***, she wants to speak to *** She also said at the end of her very loud message “YOU LOSE” The Kitchen Design Studio does not warrant color, unless it would be a Manufacturer’s defect, which this is not On January 24, we received your letter We will be sending the voice messages and the letter from your office to our attorney for their records Thank you [redacted] for your attention to this matter Regards,

JANUARY 31,2014
Dear [redacted],
The Kitchen Design Studio has been in business for 15 years. We have never had a complaint let alone one due to color that the client picked their self.
We strive on a good reputation and Customer Service This is in...

response to the letter we have received from your office on January
24, 2014.
The Complainant, [redacted] of [redacted], PA, did purchase [redacted] countertops from The Kitchen Design Studio on September 23. 2013. When the countertops were purchased, ($3,803.00) the Client had very specific requests that were not common and were difficult at best, but we try to do what the Clients asks for, as these are custom countertops, made to order. The Client chose her color, which was Linen. You can look at this color on [redacted]’s website. Linen is one of the most neutral colors [redacted] offers.
The Client was contacted after her down payment, twice to be exact. As a matter of fact, she came into the: office and into our shop to give her approval of how the tops looked, due to her request of a 2” thick back splash on the sink side. She gave her approval and commented on how beautiful it was to [redacted] the Shop Foreman and to [redacted].
On September 23, 2013 the Clients' countertops were delivered and installed and once again she stated how happy she was with them.
The  first that we had heard that there was any issue at all was on January 14, 2014.  This is four months after the install.
The Client, [redacted], stated that her friends did not like the color of her countertops and she thought The Kitchen Design Studio was at fault because we sold it to her.  She was asked at that time if there was a problem with her countertops and she said no, just the color.  She asked to speak with the Owner, [redacted].
[redacted] was not in and unavailable. She was told this and she was asked if she would like to speak with [redacted], the  Office Manager. She refused and was very irate that she could not speak with [redacted] and began to yell that her friends did not like her color.
On Friday, January 17, 2014 we received another call, left on our answering machine after hours, that she demanded [redacted] call her and she was giving him until Tuesday to do so. [redacted] was still out of town on business and [redacted], who would handle this matter anyway did telephoned her and left a voice mail, as she did not answer. This was at 4:41 pm, January 21, 2014.
On this voicemail she was asked to stop in or call back during normal business hours of Monday thru Friday 8 AM until 5:00PM and we would gladly discuss any concerns she had. 
[redacted]
As we have stated previous, [redacted] has been unavailable and if we were able to speak to her during our normal business hours this would have been explained to her again.
We received another voicemail from the client after normal business hours.  This voicemail has been saved.
In this voicemail  she states she does not wish to speak to [redacted], she wants to speak to [redacted].  She also said at the end of her very loud message “YOU LOSE”.
The Kitchen Design Studio does not warrant color, unless it would be a Manufacturer’s defect, which this is not.
On January 24, 2014 we received your letter.  We will be sending the voice messages and the letter from your office to our attorney for their records. 
Thank you [redacted] for your attention to this matter.
Regards,

Review: The owner of the design shop came to my home to give me direction and advice on choosing a new kitchen counter. We discussed the fact that the counter needed to match existing cupboards and floor. I chose a color from a small square of product. My cost was $4,693.68. [redacted], the owner in question, was extremely attentive making phone calls and keeping in touch, until I paid for half. When my old counters were removed and after the 5 days went by (this was the time frame he assured me that the job would be completed) I received no call from [redacted]. The counters were installed on the 8th day. The color did not match anything in my kitchen. I have since reprinted all of my cupboard, replaced all hardware--to include hinges and knobs, I have reprinted the walls in the kitchen and the counters still do not match. I called the Kitchen Design Studio on January 14, 2014 and asked to speak to [redacted]. I told the woman that answered that I was very unhappy with my counters and needed to speak to the owner for direction. By Friday, January 17th, I had no call from the owner or anyone at the store. I have caller ID so I know whether they called. I left another message on their answering machine Friday, January 17th around 8PM. Still no return call. I will be putting in new counters. The counters from Kitchen Design are unacceptable. I intend to pay for new counters and was hopeful that **. [redacted] would help me and in a perfect world accept some of the responsibility for directing me to a counter that does not incorporate any color in my kitchen. The name of the company is Kitchen Design! Not returning my phone calls is also unacceptable. I feel that it is the responsibility of an owner of a company to deal with problems--not just there to make a sale and collect the money. My counters were paid in full within 2 days of installation.

Consumer sent in another complaint today 3-24-14 from filed in Jan [redacted] and [redacted]

Consumer InformationDate Filed:3/22/2014[redacted]:First Name:[redacted]Middle Name:*.Last Name:[redacted]Suffix:Address:[redacted]Pennsylvania [redacted]

UNITED STATESDaytime Phone:[redacted]Evening Phone:Fax:Email:[redacted] (email)Business Informationblue:Click here to MANAGE this BusinessRating:A+Complaint History:View Complaint HistoryBusiness ID:[redacted]Name:The Kitchen Design StudioUpdate Business Name to use Proper CaseAddress:[redacted]City:[redacted]State/County:PAZip/Postal Code:[redacted]Business Phone Number:([redacted]Complaint Handler:[redacted]Send via:US MailHandler Phone:([redacted]Handler Fax:Business (as entered)

The Kitchen Design Studio

[redacted]PA, [redacted]Change Business Blue >>Change Business CIBR >>

Complaint Detail / ProblemNature of Review:Customer Service Issues - Customer service failed to provide assistanceselectProblem:I filed a complaint months ago and have yet to hear back from you. I have since paid another contractor $5,000 to reinstall new counters in my kitchen. I never received a phone call from the owner (also my sales representative) after leaving numerous messages. The Revdex.com needs to place a report on the owners unwillingness to return a phone call to a customer. I paid [redacted] ( owner) in full for my counters. He became disinterested in my problem from that point onward.Translate

Desired Settlement / OutcomeDesired Settlement:selectDesired Outcome:I would like the Revdex.com to let others know that the owner of this company refuses to return the customer's phone call as soon as he is paid.Translate

Timeline HistoryDateUserStateAction Notes3/22/2014 10:28 AMComplaint FormAutomationAuto Process ConsumerNo Additional Consumer Messages

BusinessNo Current Business MessagesDesired Settlement: I would like the owner, [redacted], to respond to my phone calls and respond to my problem.

Business

Response:

JANUARY 31,2014

Dear [redacted],

The Kitchen Design Studio has been in business for 15 years. We have never had a complaint let alone one due to color that the client picked their self.

We strive on a good reputation and Customer Service This is in response to the letter we have received from your office on January

24, 2014.

The Complainant, [redacted] of [redacted], PA, did purchase [redacted] countertops from The Kitchen Design Studio on September 23. 2013. When the countertops were purchased, ($3,803.00) the Client had very specific requests that were not common and were difficult at best, but we try to do what the Clients asks for, as these are custom countertops, made to order. The Client chose her color, which was Linen. You can look at this color on [redacted]’s website. Linen is one of the most neutral colors [redacted] offers.

The Client was contacted after her down payment, twice to be exact. As a matter of fact, she came into the: office and into our shop to give her approval of how the tops looked, due to her request of a 2” thick back splash on the sink side. She gave her approval and commented on how beautiful it was to [redacted] the Shop Foreman and to [redacted].

On September 23, 2013 the Clients' countertops were delivered and installed and once again she stated how happy she was with them.

The first that we had heard that there was any issue at all was on January 14, 2014. This is four months after the install.

The Client, [redacted], stated that her friends did not like the color of her countertops and she thought The Kitchen Design Studio was at fault because we sold it to her. She was asked at that time if there was a problem with her countertops and she said no, just the color. She asked to speak with the Owner, [redacted].

[redacted] was not in and unavailable. She was told this and she was asked if she would like to speak with [redacted], the Office Manager. She refused and was very irate that she could not speak with [redacted] and began to yell that her friends did not like her color.

On Friday, January 17, 2014 we received another call, left on our answering machine after hours, that she demanded [redacted] call her and she was giving him until Tuesday to do so. [redacted] was still out of town on business and [redacted], who would handle this matter anyway did telephoned her and left a voice mail, as she did not answer. This was at 4:41 pm, January 21, 2014.

On this voicemail she was asked to stop in or call back during normal business hours of Monday thru Friday 8 AM until 5:00PM and we would gladly discuss any concerns she had.

As we have stated previous, [redacted] has been unavailable and if we were able to speak to her during our normal business hours this would have been explained to her again.

We received another voicemail from the client after normal business hours. This voicemail has been saved.

In this voicemail she states she does not wish to speak to [redacted], she wants to speak to [redacted]. She also said at the end of her very loud message “YOU LOSE”.

The Kitchen Design Studio does not warrant color, unless it would be a Manufacturer’s defect, which this is not.

On January 24, 2014 we received your letter. We will be sending the voice messages and the letter from your office to our attorney for their records.

Thank you [redacted] for your attention to this matter.

Regards,