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The Kitchen Place

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Reviews Kitchen Cabinets and Equipment The Kitchen Place

The Kitchen Place Reviews (1)

Review: The sale person [redacted] did a great job and putting a plan together. When the job was done, The vent cabinet did not match the sink cabinet. She told me at first they would match and it was not. I keep hitting my head over defective design that did not match. She offered to come out and cut the cabinet shorter. They disconnected the vent tube and electrical that go to vent. They came out and put the cabinet not done. vent was not hooked up, electrical was not hooked up. They took off without letting us know. They didn't finish the cabinet job. they left screw hanging out and left holes in cabinet. They didnt finish patching holes and taking screw out. I paid 10k for a shoddy unprofessional work. I feel they should either fix the vent and rehook teh electrical or reimburse me to have someone to come out and finish the job. I have sent [redacted] 4 or 5 email and she has responded saying that she will get hold of installer and it been 3 weeks. I have sent her 4 or 5 emails and she has not responded. I have email her boss regarding this last Monday and no response from [redacted]. I have left a voice mail and no call from [redacted]. I would like the job done to my satisfaction or refund part of money to have someone else to finish the job. I would like to meet the owner to show them what a shoddy work it was done. I have told them to fix or will file a complaint with Revdex.com and still to no avail.Desired Settlement: Cabinet fixed and covered with appropriate veneer. Screw taken out and fix the wood. Electrical vent hooked up and Vent tube.

Business

Response:

First I would like to say we have been in business for sixteen years, and have done over a thousand kitchens in the Spokane Coeur D'Alene area. We have been a member of the Revdex.com for over ten of those years with an A+ rating and not a single complaint. You don't get to that point by doing "shoddy" work. [redacted] ordered a kitchen that was designed, approved to order, and signed off by him. We installed the kitchen as per approved drawings. [redacted] then asked us to install the custom hardware he had ordered and expected it to be done at no charge. We explained that the hardware was not part of the original install price and that we would have to charge him to install it. After going back and forth we settled on doing it for half the original price, to try and satisfy the customer all while being threatened to be turned in to consumer affairs, and The Revdex.com.

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Description: Kitchen Cabinets & Equipment - Household, Kitchen & Bath - Design & Remodeling, Appliances - Major - Dealers

Address: 111 N Vista Rd Ste 2A, Spokane Vly, Washington, United States, 99212-2960

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+1 (509) 533-6757

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